The Latest

• 
  NBC 5 Responds Apr 20

  How to Research Roofers if You Suspect Hail Damage

  When hail comes knocking, consumers may find a contractor at their door offering an inspection or repair. Some may insist the consumer would need to act fast.
• 
  NBC 5 Responds Apr 19

  North Texas Consumer Gets Refund in Electricity Overpayment

  NBC 5 Responds to a North Texas electric customer who learned he was paying for a neighbor’s usage. Read on to learn how the customer received a refund for thousands of dollars.
• 
  NBC 5 Responds Apr 14

  How to Get More Time If You're Not Ready to File Your Tax Return

  With April 15 falling on a weekend and the Emancipation Day holiday in D.C. on Monday, filers have a little extra time to complete their federal income tax return.
• 
  NBC 5 Responds Apr 14

  Company's Upgrades Cause Delay in 401(k) Withdrawal

  One North Texas woman withdraws her 401k to help with finances between jobs but a request that supposed to take 5 days, takes over two months.
• 
  Dallas Apr 12

  Breaking Down Energy Efficiency Credits and Rebates

  NBC 5 Responds to a North Texan who wanted to know about tax credits and rebates for consumers who make changes to their homes to reduce their carbon footprint
• 
  travel Apr 5

  Booking Summer Travel? Here's How to Help Make Sense of Advisories

  As you book your summer vacations, read on for information about understanding travel advisories and what consumers can do if you’re reconsidering a trip.
• 
  NBC 5 Responds Mar 31

  Couple Turns to NBC 5 Responds Over Billing Error

  North Texas couple got a surprising notice from their electric company, leading to a billing error that the company said couln’t be fixed. NBC 5 Responds stepped in to help.
• 
  March Madness Mar 26

  How to Win Against Schemes During March Madness

  March Madness has begun and if you’re thinking of placing a bet, beware of schemes to take your money or steal your personal information.
• 
  Mar 24

  NBC 5 Responds: Getting Results for North Texas Consumers

  NBC 5 Responds takes a look at some resolutions to issues that included COVID-19 test backlogs and ticket refunds for canceled or postponed concerts.
• 
  NBC 5 Responds Mar 23

  NBC 5 Responds Helps Get Savings Bond Payout

  A North Texas man requests help to get funds that should have been received months ago.
• 
  green energy Mar 21

  Thinking of Going Solar? What Consumers Can Consider

  North Texans, looking for ways to cut energy bills, may wonder if going solar is a good fit for their homes
• 
  energy Mar 17

  How to Identify Energy Vampires

  Are your electric bills so big, they’re scary? The NBC 5 Responds team shows you how to identify energy vampires, sucking up electricity in your home.
• 
  weather connection Mar 15

  Preparing for Severe Weather: Steps Consumers Can Take to Save Time and Money

  North Texas is no stranger to severe weather. As NBC 5 Responds reports, there are steps consumers with insurance can take ahead of time.
• 
  NBC 5 Responds Mar 10

  NBC 5 Responds to Issue With Online Bill Overpayment

  NBC 5 Responds shows how even a tiny mistake on an online bill can cause a huge problem.
• 
  NBC 5 Responds Feb 28

  Patient: Front Tooth Damaged During Medical Procedure

  NBC 5 Responds to a North Texan who said she woke up from a medical procedure to find her front tooth gone. She said she went back and forth with the hospital about paying for a repair.
• 
  Social Media Feb 23

  Facing Disabled Accounts, Social Media Users Struggle to Reach Platform for Answers

  NBC 5 Responds to North Texans who said they lost access to their social media accounts and don’t know why.
• 
  NBC 5 Responds Feb 15

  North Texas Renter Looks for Assistance in Security Deposit Return

  NBC 5 Responds to a North Texas renter who wants her full security deposit back. She said her former landlord kept the security deposit and sent a bill for additional charges to cover things like carpet and air duct cleaning.