How to Identify Energy Vampires

Responding to your consumer needs and connecting you to your money.

Follow Diana on Twitter<\/a> | <a rel=\"noreferrer noopener\" target=\"_blank\" href=https://www.nbcdfw.com/"https:////www.facebook.com//DianaNBC5///">Like Diana on Facebook <\/a> | <a rel=\"noreferrer noopener\" target=\"_blank\" href=https://www.nbcdfw.com/"https:////www.instagram.com//dianajournalist///">Follow Diana on Instagram<\/a>\n\n\n\nDiana is the daughter of Kosovar Albanian immigrants and still speaks Albanian at home.\n\n\n\nDuring the war in Kosova in the late 1990s, much of her family had to escape to refugee camps to survive. News coverage became critical, as she often scoured news stories looking for any sign of her relatives.\n\n\n\nThat experience later inspired Diana to go into journalism - which she says feels more like a calling than a job.\n\n\n\nDiana is married and lives in Dallas, a short drive from her parents' home, so she continues to enjoy her mother's home-cooking a few nights a week.\n","display_name":"Diana Zoga","id":"1:8:2232700","url":"https:\/\/www.nbcdfw.com\/author\/diana-zoga\/","twitter":"DianaNBC5","twitter_url":"https:\/\/twitter.com\/DianaNBC5","thumbnail":[],"user_id":568}],"active-contest":null,"profile_contact_info":{"email":"","twitter":"","facebook":"","instagram":""},"content_blocks":[{"blockName":"core\/paragraph","attrs":[],"namespace":"core","rendered":"\nAre your electric bills so big, they're scary? The NBC 5 Responds team shows you how to identify energy vampires, sucking up electricity in your home.<\/p>\n"}],"team":[],"nbc_attributes":{"size":"S"},"syndication":{"nationalized":false,"syndicated":false,"syndicated_out":false,"linked":true,"id":"","site_id":""},"object_sensitivity":"","excerpt_link_display":[],"originating_market":"Dallas-Fort Worth","originating_site_id":8,"originating_call_letters":"KXAS","originating_brand":"nbc","freewheel_policy_id":"40601299","excerpt":"Are your electric bills so big, they\u2019re scary? The NBC 5 Responds team shows you how to identify energy vampires, sucking up electricity in your home.","date_gmt":"2023-03-17T21:16:59","modified":"2023-03-17T16:24:12","modified_gmt":"2023-03-17T21:24:12","network_object_id":"1:8:3217403","canonical_url":"https:\/\/www.nbcdfw.com\/news\/nbc-5-responds\/how-to-identify-energy-vampires\/3217403\/","collection":[1304],"tags":[9245,3102],"categories":[1303],"content_rendered":"\nAre your electric bills so big, they’re scary? The NBC 5 Responds team shows you how to identify energy vampires, sucking up electricity in your home.<\/p>\n","video_hero_text":"Are your electric bills so big, they’re scary? The NBC 5 Responds team shows you how to identify energy vampires, sucking up electricity in your home.<\/p>\n","is_failover_image":false,"sponsor":{"id":"","type":"","dart_url":"","dart_pixel":"","link_out_name":"","link_out_url":"","name":"","sponsor_id":"","sponsor_ad_id":"","to_homepage":false,"sponsor_expiration":"","expired":false},"formatted_length":"1:25"},{"context":"","source":"","post_noid":"","date":"2023-04-26T22:21:15","type":"video","date_string":"<time class=\"entry-date published\" datetime=\"2023-04-27T03:21:15+00:00\">April 26, 2023 10:21 pm<\/time>","date_string_short":"<time class=\"entry-date published\" datetime=\"2023-04-27T03:21:15+00:00\">Apr 26<\/time>","eyebrow":{"link":"https:\/\/www.nbcdfw.com\/tag\/nbc-5-responds\/","label":"NBC 5 Responds","sponsored":false},"title":"Here's How to Stop Wasted Energy in Your Home","summary":"North Texas homeowners can take these steps to bring down energy bills.<\/p>\n","link":"https:\/\/www.nbcdfw.com\/news\/nbc-5-responds\/heres-how-to-stop-wasted-energy-in-your-home\/3245109\/","image":{"id":8135913,"date":"2023-04-26T23:27:16","title":{"rendered":""},"ratios":{"16:9":{"1200":"https:\/\/media.nbcdfw.com\/2023\/04\/22642395646-1080pnbcstations.jpg?quality=85&strip=all&resize=1200%2C675","850":"https:\/\/media.nbcdfw.com\/2023\/04\/22642395646-1080pnbcstations.jpg?quality=85&strip=all&resize=850%2C478","600":"https:\/\/media.nbcdfw.com\/2023\/04\/22642395646-1080pnbcstations.jpg?quality=85&strip=all&resize=600%2C338","500":"https:\/\/media.nbcdfw.com\/2023\/04\/22642395646-1080pnbcstations.jpg?quality=85&strip=all&resize=500%2C281","400":"https:\/\/media.nbcdfw.com\/2023\/04\/22642395646-1080pnbcstations.jpg?quality=85&strip=all&resize=400%2C225","320":"https:\/\/media.nbcdfw.com\/2023\/04\/22642395646-1080pnbcstations.jpg?quality=85&strip=all&resize=320%2C180","200":"https:\/\/media.nbcdfw.com\/2023\/04\/22642395646-1080pnbcstations.jpg?quality=85&strip=all&resize=200%2C113","100":"https:\/\/media.nbcdfw.com\/2023\/04\/22642395646-1080pnbcstations.jpg?quality=85&strip=all&resize=100%2C56"},"2:3":{"200":"https:\/\/media.nbcdfw.com\/2023\/04\/22642395646-1080pnbcstations.jpg?quality=85&strip=all&resize=200%2C300","400":"https:\/\/media.nbcdfw.com\/2023\/04\/22642395646-1080pnbcstations.jpg?quality=85&strip=all&resize=400%2C600","600":"https:\/\/media.nbcdfw.com\/2023\/04\/22642395646-1080pnbcstations.jpg?quality=85&strip=all&resize=600%2C900","800":"https:\/\/media.nbcdfw.com\/2023\/04\/22642395646-1080pnbcstations.jpg?quality=85&strip=all&resize=800%2C1200","1000":"https:\/\/media.nbcdfw.com\/2023\/04\/22642395646-1080pnbcstations.jpg?quality=85&strip=all&resize=1000%2C1500"},"original":{"800":"https:\/\/media.nbcdfw.com\/2023\/04\/22642395646-1080pnbcstations.jpg?quality=85&strip=all&resize=800%2C1","400":"https:\/\/media.nbcdfw.com\/2023\/04\/22642395646-1080pnbcstations.jpg?quality=85&strip=all&resize=400%2C1"},"1:1":{"850":"https:\/\/media.nbcdfw.com\/2023\/04\/22642395646-1080pnbcstations.jpg?quality=85&strip=all&resize=850%2C850","320":"https:\/\/media.nbcdfw.com\/2023\/04\/22642395646-1080pnbcstations.jpg?quality=85&strip=all&resize=320%2C320","200":"https:\/\/media.nbcdfw.com\/2023\/04\/22642395646-1080pnbcstations.jpg?quality=85&strip=all&resize=200%2C200","120":"https:\/\/media.nbcdfw.com\/2023\/04\/22642395646-1080pnbcstations.jpg?quality=85&strip=all&resize=120%2C120"},"1440:415":{"400":"https:\/\/media.nbcdfw.com\/2023\/04\/22642395646-1080pnbcstations.jpg?quality=85&strip=all&resize=400%2C115","800":"https:\/\/media.nbcdfw.com\/2023\/04\/22642395646-1080pnbcstations.jpg?quality=85&strip=all&resize=800%2C231"}},"caption":{"rendered":""},"alt_text":"","media_details":{"width":1920,"height":1080,"file":"2023\/04\/22642395646-1080pnbcstations.jpg","filesize":169678,"sizes":{"thumbnail":{"file":"22642395646-1080pnbcstations.jpg?resize=218,123","width":218,"height":123,"filesize":169678,"mime_type":"image\/jpeg","source_url":"https:\/\/media.nbcdfw.com\/2023\/04\/22642395646-1080pnbcstations.jpg?quality=85&strip=all&resize=218%2C123"},"medium":{"file":"22642395646-1080pnbcstations.jpg?resize=300,169","width":300,"height":169,"filesize":169678,"mime_type":"image\/jpeg","source_url":"https:\/\/media.nbcdfw.com\/2023\/04\/22642395646-1080pnbcstations.jpg?quality=85&strip=all&fit=300%2C169"},"medium_large":{"file":"22642395646-1080pnbcstations.jpg?resize=768,432","width":768,"height":432,"filesize":169678,"mime_type":"image\/jpeg","source_url":"https:\/\/media.nbcdfw.com\/2023\/04\/22642395646-1080pnbcstations.jpg?quality=85&strip=all&fit=768%2C432"},"1536x1536":{"file":"22642395646-1080pnbcstations.jpg?resize=1536,864","width":1536,"height":864,"filesize":169678,"mime_type":"image\/jpeg","source_url":"https:\/\/media.nbcdfw.com\/2023\/04\/22642395646-1080pnbcstations.jpg?quality=85&strip=all&fit=1536%2C864"},"nbc-1200x675-cc":{"file":"22642395646-1080pnbcstations.jpg?resize=1200,675","width":1200,"height":675,"filesize":169678,"mime_type":"image\/jpeg","source_url":"https:\/\/media.nbcdfw.com\/2023\/04\/22642395646-1080pnbcstations.jpg?quality=85&strip=all&resize=1200%2C675"},"nbc-850x478-cc":{"file":"22642395646-1080pnbcstations.jpg?resize=850,478","width":850,"height":478,"filesize":169678,"mime_type":"image\/jpeg","source_url":"https:\/\/media.nbcdfw.com\/2023\/04\/22642395646-1080pnbcstations.jpg?quality=85&strip=all&resize=850%2C478"},"nbc-600x338-cc":{"file":"22642395646-1080pnbcstations.jpg?resize=600,338","width":600,"height":338,"filesize":169678,"mime_type":"image\/jpeg","source_url":"https:\/\/media.nbcdfw.com\/2023\/04\/22642395646-1080pnbcstations.jpg?quality=85&strip=all&resize=600%2C338"},"nbc-500x281-cc":{"file":"22642395646-1080pnbcstations.jpg?resize=500,281","width":500,"height":281,"filesize":169678,"mime_type":"image\/jpeg","source_url":"https:\/\/media.nbcdfw.com\/2023\/04\/22642395646-1080pnbcstations.jpg?quality=85&strip=all&res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"source_url":"https:\/\/media.nbcdfw.com\/2023\/04\/22642395646-1080pnbcstations.jpg?quality=85&strip=all&resize=1920%2C1080"},"full":{"file":"22642395646-1080pnbcstations.jpg?quality=85&strip=all&fit=1920%2C1080","width":1920,"height":1080,"mime_type":"image\/jpeg","source_url":"https:\/\/media.nbcdfw.com\/2023\/04\/22642395646-1080pnbcstations.jpg?quality=85&strip=all&fit=1920%2C1080"}},"image_meta":{"aperture":"0","credit":"","camera":"","caption":"","created_timestamp":"0","copyright":"","focal_length":"0","iso":"0","shutter_speed":"0","title":"","orientation":"0","keywords":[]}},"source_url":"https:\/\/media.nbcdfw.com\/2023\/04\/22642395646-1080pnbcstations.jpg?quality=85&strip=all"},"icon":"video","video":{"id":"1:8:3245109","meta":{"syndicated_id":"","should_nationalize":false,"nbc_first_published_date":"","nbc_prevent_modified_update":false,"nbc_linkout_title":"","nbc_linkout_url":"","nbc_linkout_excerpt_link":"","nbc_primary_category_id":1303,"nbc_primary_tag_id":38956,"nbc_social_page_title":"","nbc_page_title":"","nbc_seo_description":"","nbc_social_description":"","nbc_national_headline":"","entities":"","nbc_canonical_market":"","nbc_canonical_url":"","nbc_hide_from_recirculation":"","nbc_hide_from_search":"","nbc_syndication_category":"","nbc_national_collections":[],"nopreroll":false,"video_copyright":"NBC Universal, Inc.","sst_source_id":"","nbc_disable_legacy_embeds":false,"nbc_feed_loader_prevent_updates":"","post_video_prompt":"","nbc_checkout_experience_enabled":false,"rsn_disable_insider":false,"desktopFlashPid":"","mpx_dfxp_url":"https:\/\/prodamdlim.akamaized.net\/NBCU_LM_VMS_KXAS\/857\/951\/22642395646.dfxp","mp4_url":"","mpx_download_pid":"aG7fyjzzgY7F","mpx_download_pid_high":"F3bdm2BT6gpw","mpx_high_id":"","mpx_high_url":"","mpx_is_livestream":"","mpx_m3upid":"","mpx_pid":"Ecb61jK6Vp_0","mpx_thumbnail_url":"https:\/\/media.nbcdfw.com\/2023\/04\/22642395646-1080pnbcstations.jpg?quality=85&strip=all&resize=850%2C478","pid_streaming_web_high":"zFBeuxrQt5eB","pid_streaming_web_medium":"ttDLCd1YehYa","subtitle":"","dfxp_url":"","video_call_letter":"KXAS","video_captions":">>> NBC 5 RESPONDS TO A NORTH >>> NBC 5 RESPONDS TO A NORTH TEXAS HOMEOWNER WHO SAYS SHE HAS TRIED FOR YEARS TO IMPROVE HER HOME\u2019S ENERGY EFFICIENCY. HOME\u2019S ENERGY EFFICIENCY. BUT SHE SAYS HER BILLS SHOW USAGE IS STILL HIGH. >> SHE OPENED HER DOORS TO OUR TEAM ALONG WITH A HOME ENERGY TEAM ALONG WITH A HOME ENERGY AUDITOR TO TAKE A CLOSER LOOK. AUDITOR TO TAKE A CLOSER LOOK. HERE\u2019S DIANA ZOGA WITH WHAT THEY FOUND. >> Reporter: SINCE MOVING INTO HER FOUR NORTH DALLAS HOME IN HER FOUR NORTH DALLAS HOME IN 2010, STACY SAYS ENERGY BILLS CONSISTENTLY COST HUNDREDS A MONTH. >> I WOULD SAY THE HIGHEST WE >> I WOULD SAY THE HIGHEST WE HAD WAS $750. AND THE LOWEST I THINK WAS $250. >> Reporter: THE HOME IS ONE STORY, BUILT IN 1973. IT\u2019S AROUND 2,500 SQUARE FEET WHERE A FAMILY OF FOUR, PLUS ONE DOG, LIVE WITH A POOL AND A YARD. ONCOR SAYS IT CONFIRMED THE METER ON THE HOME IS WORKING PROPERLY AND OVER THE YEARS, SHE SAYS THE FAMILY INVESTED IN UPGRADES INCLUDING NEW HVAC. UPGRADES INCLUDING NEW HVAC. >> WE\u2019VE HAD ELECTRICIANS COME OVER AND LOOK AT ALL OF THE WIRING. WE HAVE REPLACED ALL OUR WINDOWS. WE\u2019VE ADDED INSULATION. >> Reporter: SHE SAYS SHE\u2019S STILL SEEING HIGH USAGE ON THE BILL. >> JUST PAYING THAT AMOUNT OVER >> JUST PAYING THAT AMOUNT OVER AND OVER AND OVER AGAIN, I JUST KIND OF GOT TO A POINT WHERE I FIGURED, THERE HAS TO BE SOMETHING THAT IS WRONG. >> Reporter: WE REACHED OUT TO THE BUILDING PERFORMANCE INSTITUTE WHICH CONNECTED US TO DAVID RIVERA. DAVID RIVERA. >> I\u2019LL GO UP IN THE ATTIC -- >> Reporter: AN ENERGY AUDITOR, INSPECTING HOMES FOR PLACES WHERE ENERGY MAY BE WASTED. >> ATTICINSULATION, ATTIC VENTILATION, AIR CONDITIONING SYSTEM SIZING -- >> Reporter: WE TAGGED ALONG AS >> Reporter: WE TAGGED ALONG AS RIVERA STARTS IN THE ATTIC TO CHECK VENTILATION AND INSULATION. IS INSULATION EVENLY APPLIED? HAVE RODENTS COMPRESSED IT? IF SO IT\u2019S NOT WORKING THE WAY IT SHOULD. HE CHECKS THE DUCT WORK AND HVAC AND RECOMMENDS THEY INSULATE AND RECOMMENDS THEY INSULATE ATTIC ACCESS. >> THIS RIGHT HERE MIGHT AS WELL BE AN OPEN DOOR OR AN OPEN WINDOW IN YOUR HOUSE 24\/7. WINDOW IN YOUR HOUSE 24\/7. >> Reporter: PROFESSIONALLY INSTALLED CUPBOARDS FOR INSTALLED CUPBOARDS FOR PULL-DOWN DOORS ARE AN OPTION. YOU CAN FIND DIY VERSIONS BY SEARCHING ATTIC TENT OR ATTIC STAIRWAY INSULATION. RIVERA TURNED ON THE AC AND MEASURES ROOM TEMPS WITH AN INFRARED CAMERA. >> WE\u2019RE GETTING ABOUT 56 DEGREE AIR COMING FROM THE SYSTEM INTO THIS ROOM. THIS ROOM. AND THE TEMPERATURE IS ABOUT 71, OKAY? OKAY? SO THAT\u2019S ABOUT A 15-DEGREE SPLIT, WHICH IS A MINIMUM OF WHAT YOU LOOK FOR WHEN THE SYSTEM IS PERFORMING WELL. >> Reporter: OUTSIDE, RIVERA LOOKS AT THE POOL PUMP. LOOKS AT THE POOL PUMP. >> MAKE SURE IT\u2019S A VARIABLE SPEED -- >> Reporter: AND THE SIX WIND >> Reporter: AND THE SIX WIND TURBINES ON THE ROOF FOR VENTILATION. >> OH, WOW, YOU\u2019RE IN GREAT SHAPE ON APEX VENTILATION. >> Reporter: HE TURNS TO THE SOFFIT VENTS UNDER THE EAVES. SOFFIT VENTS UNDER THE EAVES. >> THIS IS COMPLETELY CLOGGED. >> Reporter: RIVERA SAYS THE VENTS ARE ALSO POINTING THE WRONG DIRECTION. HE RECOMMENDS THEY PICK UP NEW VENTS AT THE HARDWARE STORE, EACH COST A FEW DOLLARS. >> WOOD SCREWS. THEN ABOUT EVERY THREE TO FIVE YEARS, TAKE THEM DOWN WITH THE SCREWS, CLEAN THEM, AND PUT THEM BACK. >> Reporter: HE SAYS IT\u2019S A LOW-COST WAY TO MAKE A REAL LOW-COST WAY TO MAKE A REAL DIFFERENCE IN AIRFLOW TO THE ATTIC. >> OH MY GOSH, YES. >> OH MY GOSH, YES. I MEAN, THE AVERAGE HOME IN DALLAS ON A HOT SUMMER DAY, 5:00, IS 160 TO 170 DEGREES UP 5:00, IS 160 TO 170 DEGREES UP THERE. SO WITH SIX WIND TURBINES, IF THESE WERE FREE AND CLEAR, YOU\u2019D PROBABLY DROP THE TEMPERATURE OF YOUR ATTIC IN THE NEIGHBORHOOD OF 40 DEGREES. >> Reporter: AFTER CHECKING THE WATER HEATER -- >> WEATHER STRIPPING COULD DEFINITELY BE REPLACED. >> Reporter: RIVERA INSPECTS EXTERIOR DOORS FOR SIGNS AIR IS GETTING THROUGH GAPS. >> THAT DARK SMUDGE LETS YOU KNOW THAT THERE\u2019S DUST BEING PULLED IN. >> Reporter: HOME ENERGY ASSESSMENTS LIKE THIS ONE CAN HELP PINPOINT PROBLEM SPOTS AND HELP PINPOINT PROBLEM SPOTS AND PRIORITIZE WHICH FIXES WOULD MAKE THE MOST IMPACT TO COMFORT AND ENERGY BILLS. ON ITS ENERGY.GOV WEBSITE, THE DEPARTMENT OF ENERGY WRITES THESE AUDITS SHOULD BE THE FIRST STEP BEFORE MAKING IMPROVEMENTS STEP BEFORE MAKING IMPROVEMENTS OR ADDING A RENEWABLE ENERGY SYSTEM TO THE HOME. >> EVERY HOUSE, EVERY HOMEOWNER IS DIFFERENT. >> Reporter: RIVERA SAYS HE ASKS HOMEOWNERS ABOUT THEIR HABITS AND FACTORS THAT IN WHEN HE DELIVERS A REPORT WITH RECOMMENDATIONS. HE SAYS THEY COULD BRING IN AN HE SAYS THEY COULD BRING IN AN ELECTRICIAN AND MEASURE AMPS PULLED BY EACH MAJOR APPLIANCE. PULLED BY EACH MAJOR APPLIANCE. >> I\u2019LL LOOK INTO THE RECOMMENDATIONS HE SAID. I THINK I WILL DEFINITELY CONTACT AN ELECTRICIAN TO DO THE TESTING. >> Reporter: TO DRILL DOWN FURTHER ON WAYS TO KEEP USAGE FROM CLIMBING UP. DIANA ZOGA, NBC 5 RESPONDS. >> DEPENDING ON THE TYPE OF ENERGY ASSESSMENT YOU GET, IT COULD COST A FEW HUNDRED DOLLARS. THERE\u2019S A TAX CREDIT AVAILABLE FOR UP TO $150 FOR AN ASSESSMENT FOR UP TO $150 FOR AN ASSESSMENT DONE BY A CERTIFIED HOME ENERGY AUDITOR. ALSO KEEP IN MIND THAT IS A CREDIT AGAINST YOUR FEDERAL INCOME TAXES THAT YOU OWE. IT IS NOT A DIRECT REBATE. IT IS NOT A DIRECT REBATE. WE HAVE INFORMATION ON NBCDFW.COM. NBCDFW.COM. WE\u2019LL LINK TO A \"DO IT YOURSELF TO GUIDE\" TO FIND SIMPLE FIXES IN YOUR HOME TO IMPROVE","video_id":"2198848067722","video_length":"300134","video_provider":"mpx","short_video_excerpt":"","show":"","event":"","genre":"","mpx_download_pid_mobile_low":"27BERn0sL8gg","pid_streaming_web_mobile_low":"","mpx_download_pid_mobile_standard":"jMxAomZ7nYZL","pid_streaming_mobile_standard":"Ecb61jK6Vp_0","media_pid":"Oa7y0GUGXs4X","alleypack_schedule_unpublish":"","feed_remote_id":"mpx_2198848067722","feed_thumbnail_url":""},"category_names":{"329284":"News","1303":"NBC 5 Responds"},"tag_names":{"38956":"NBC 5 Responds"},"custom_data":{"ContentPartner":"None","Source":"WEBFM","SyndicationAllowed":"true","mSNVideoCategories":"MSN Video v4 Connector-most watched news","mSNVideoContentSupplierID":"NBC_Local","mSNVideoCountry":"us","subtitle":"nosubtitle","uploadedByTeam":"1","youtubeChannel":"None","sentiment":"Neutral"}},"share_links":{"facebook":"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.nbcdfw.com%2Fnews%2Fnbc-5-responds%2Fheres-how-to-stop-wasted-energy-in-your-home%2F3245109%2F&Here%27s%20How%20to%20Stop%20Wasted%20Energy%20in%20Your%20Home","twitter":"https:\/\/twitter.com\/intent\/tweet?text=Here%27s%20How%20to%20Stop%20Wasted%20Energy%20in%20Your%20Home&url=https%3A%2F%2Fwww.nbcdfw.com%2Fnews%2Fnbc-5-responds%2Fheres-how-to-stop-wasted-energy-in-your-home%2F3245109%2F","email":"mailto:?body=Here%27s%20How%20to%20Stop%20Wasted%20Energy%20in%20Your%20Home%0D%0A%0D%0Ahttps%3A%2F%2Fwww.nbcdfw.com%2Fnews%2Fnbc-5-responds%2Fheres-how-to-stop-wasted-energy-in-your-home%2F3245109%2F"},"bylines":[{"description":"Diana Zoga <\/span>\nDiana Zoga is the consumer reporter for NBC 5 Responds - helping North Texans resolve their consumer complaints and understand their rights.\n\n\n\n\n\nDiana joined NBC 5 in 2017 after spending 14 years as a reporter at news stations in St Louis, Missouri, Tulsa, Oklahoma and Sherman, Texas.\n\n\n\nDiana is a graduate of Plano East Senior High School and the University of Texas at Austin.\n\n\n\n<a rel=\"noreferrer noopener\" target=\"_blank\" href=https://www.nbcdfw.com/"https:////twitter.com//DianaNBC5/">Follow Diana on Twitter<\/a> | <a rel=\"noreferrer noopener\" target=\"_blank\" href=https://www.nbcdfw.com/"https:////www.facebook.com//DianaNBC5///">Like Diana on Facebook <\/a> | <a rel=\"noreferrer noopener\" target=\"_blank\" href=https://www.nbcdfw.com/"https:////www.instagram.com//dianajournalist///">Follow Diana on Instagram<\/a>\n\n\n\nDiana is the daughter of Kosovar Albanian immigrants and still speaks Albanian at home.\n\n\n\nDuring the war in Kosova in the late 1990s, much of her family had to escape to refugee camps to survive. News coverage became critical, as she often scoured news stories looking for any sign of her relatives.\n\n\n\nThat experience later inspired Diana to go into journalism - which she says feels more like a calling than a job.\n\n\n\nDiana is married and lives in Dallas, a short drive from her parents' home, so she continues to enjoy her mother's home-cooking a few nights a week.\n","display_name":"Diana Zoga","id":"1:8:2232700","url":"https:\/\/www.nbcdfw.com\/author\/diana-zoga\/","twitter":"DianaNBC5","twitter_url":"https:\/\/twitter.com\/DianaNBC5","thumbnail":[],"user_id":568}],"active-contest":null,"profile_contact_info":{"email":"","twitter":"","facebook":"","instagram":""},"content_blocks":[{"blockName":"core\/paragraph","attrs":[],"namespace":"core","rendered":"\nNorth Texas homeowners can take these steps to bring down energy 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<\/span>\nKristi Nelson's fascination with journalism started when she was just 9 years old, and Santa left a typewriter for her beneath the Christmas tree.\n\n\n\n\n\nShe soon started banging out articles based on topics she saw on TV and would cut and paste the stories on paper, which she would then sell to family members for 25 cents each. It was the beginning of a long love affair with news and storytelling.\n\n\n\n<a href=https://www.nbcdfw.com/news/nbc-5-responds/how-to-identify-energy-vampires/3217403/\"mailto:Kristi.Nelson@nbcuni.com/">E-mail Kristi<\/a> | <a href=https://www.nbcdfw.com/"http:////kristinbc5/" target=\"_blank\" rel=\"noreferrer noopener\">Follow Kristi on Twitter<\/a> | <a href=https://www.nbcdfw.com/"http:////KristiNelsonJournalist/" target=\"_blank\" rel=\"noreferrer noopener\">Like Kristi on Facebook<\/a> | <a target=\"_blank\" href=https://www.nbcdfw.com/"https:////www.instagram.com//kristinelsonnbc5///" rel=\"noreferrer noopener\">Follow Kristi on Instagram<\/a>\n\n\n\nFast forward more than 30 years, and Kristi is now a multiple award-winning journalist, and the anchor of NBC 5 First at Four and NBC 5 Responds reporter.\n\n\n\nIn the nearly two decades she\u2019s spent at NBC 5, she\u2019s also hosted Lone Star Politics, NBC 5 Spotlight and been at the forefront of some of the region\u2019s most memorable breaking news stories.\n\n\n\nKristi's extensive experience goes beyond her time reporting and anchoring in the nation's 5th largest television news market. She started her journalism career as a newspaper reporter, spending several summers as an intern at The Dallas Morning News before going on to work at The Philadelphia Inquirer, and later, The Cincinnati Enquirer.\n\n\n\nKristi got a taste of the sports world when she joined the National Basketball Association's Communications Department, working as a writer within the Publishing Ventures division. She authored feature articles for commemorative magazines and NBA-branded publications, including Inside Stuff and Hoop magazines, and was part of the media relations team mobilized for major events, including NBA Finals, NBA All-Star Weekend and NBA Draft.\n\n\n\nHer work at the NBA led to another accomplishment \u2013 that of being a published author. Kristi finished \"The Chamique Holdsclaw Story\" while working on a Master's degree at Columbia University. It was published in 2000 by Scholastic Press.\n\n\n\nIn recent years, Kristi has distinguished herself through coverage of issues relating to justice, race, communities and health.\n\n\n\nIn August 2011, Kristi donated a kidney to her mother and documented the process in <a href=https://www.nbcdfw.com/"https:////www.nbcdfw.com//news//health//Kristis-Gift.html/">a multiple-part series called \"Kristi's Gift,\" which aired on NBC 5 the week of the surgery<\/a>. The series earned Kristi an Emmy.\n\n\n\nKristi has three Lone Star Emmys and earned a Gracie Award from the prestigious national organization, The Alliance for Women in Media. She also has multiple awards from the National Association of Black Journalists and has been honored by several local organizations for both her work as a journalist and her contributions to the North Texas community.\n\n\n\n\n","display_name":"Kristi Nelson","id":"1:8:2232586","url":"https:\/\/www.nbcdfw.com\/author\/kristi-nelson\/","twitter":"kristinbc5","twitter_url":"https:\/\/twitter.com\/kristinbc5","thumbnail":[],"user_id":558}],"active-contest":null,"profile_contact_info":{"email":"","twitter":"","facebook":"","instagram":""},"content_blocks":[{"blockName":"core\/paragraph","attrs":[],"namespace":"core","rendered":"\nWhen an entire subdivision in Plano complained of high gas bills, NBC 5 Responds looked for the cause and a solution.<\/p>\n"}],"team":[],"nbc_attributes":{"size":"S"},"syndication":{"nationalized":false,"syndicated":false,"syndicated_out":false,"linked":true,"id":"","site_id":""},"object_sensitivity":"","excerpt_link_display":[],"originating_market":"Dallas-Fort Worth","originating_site_id":8,"originating_call_letters":"KXAS","originating_brand":"nbc","freewheel_policy_id":"40601299","excerpt":"When an entire subdivision in Plano complained of high gas bills, NBC 5 Responds looked for the cause and a solution.","date_gmt":"2023-04-25T21:59:53","modified":"2023-04-25T17:16:45","modified_gmt":"2023-04-25T22:16:45","network_object_id":"1:8:3243934","canonical_url":"https:\/\/www.nbcdfw.com\/news\/local\/meter-reading-error-leads-to-plano-subdivisions-gas-bill-hikes\/3243934\/","collection":[7101],"tags":[780232,38956,3216,780231],"categories":[1098,1303],"content_rendered":"\nWhen an entire subdivision in Plano complained of high gas bills, NBC 5 Responds looked for the cause and a solution.<\/p>\n","video_hero_text":"When an entire subdivision in Plano complained of high gas bills, NBC 5 Responds looked for the cause and a solution.<\/p>\n","is_failover_image":false,"sponsor":{"id":"","type":"","dart_url":"","dart_pixel":"","link_out_name":"","link_out_url":"","name":"","sponsor_id":"","sponsor_ad_id":"","to_homepage":false,"sponsor_expiration":"","expired":false},"formatted_length":"1:33"},{"context":"","source":"","post_noid":"","date":"2023-04-20T18:24:17","type":"video","date_string":"<time class=\"entry-date published\" datetime=\"2023-04-20T23:24:17+00:00\">April 20, 2023 6:24 pm<\/time>","date_string_short":"<time class=\"entry-date published\" datetime=\"2023-04-20T23:24:17+00:00\">Apr 20<\/time>","eyebrow":{"link":"https:\/\/www.nbcdfw.com\/tag\/nbc-5-responds\/","label":"NBC 5 Responds","sponsored":false},"title":"What to Know About Hiring a Roofer After Storm Damage","summary":"This spring storm season brings concerns about hail and wind damage. 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TO YOUR ROOF. I AM. I AM. NBC 5 RESPONDS DEANNA ZOGA NBC 5 RESPONDS DEANNA ZOGA SHARES TIPS TO ASK IF SOMEONE KNOCKS ON YOUR DOOR OFFERING REPAIRS RIGHT AFTER A STORM. >> Reporter: WHEN HAIL COMES KNOCKING, CONSUMERS MAY FIND A CONTRACTOR AT THEIR DOOR CONTRACTOR AT THEIR DOOR OFFERING AN INSPECTION OR REPAIR. >> YOU KNOW, YOUR ROOF IS REALLY DAMAGED AND THE INSURANCE COMPANY ISN\u2019T GOING TO LET YOU DO THIS UNLESS YOU ACT QUICKLY. WE HAVE A SALE SINCE WE\u2019RE ALREADY ON YOUR STREET. OKAY, YEAH. >> Reporter: SHE\u2019S EXECUTIVE DIRECTOR OF THE NORTH TEXAS CONTRACTOR ASSOCIATION, A TRAINED GROUP WITH CLOSE TO 400 MEMBERS. FOX SAYS BEFORE YOU LET A STRANGER ONTO YOUR ROOF, STRANGER ONTO YOUR ROOF, UNDERSTAND TEXAS DOES NOT REQUIRE STATE-LEVEL LICENSING FOR ROOFERS AND GENERAL CONTRACTORS. IT\u2019S UP TO CONSUMERS TO CHECK THEM OUT. >> DO THEY HAVE A LOCAL ADDRESS? WILL THEY BE AROUND 6, 9, 12 WILL THEY BE AROUND 6, 9, 12 MONTHS FROM NOW WHEN YOU MIGHT NEED THEM TO COME LOOK AT SOMETHING, OR ARE THEY JUST A STORM CHASER? >> OTHER STEPS INCLUDE >> OTHER STEPS INCLUDE RESEARCHING THE ROOFER AND COMPANY NAME. ARE YOU SEEING COMPLAINTS? LOOK INTO HOW LONG THE ROOFER LOOK INTO HOW LONG THE ROOFER HAS BEEN IN BUSINESS UNDER THE SAME NAME AND WHETHER THEY HAVE EXPERIENCE IN ROOFING. REQUEST REFERENCES AND CALL THEM. THEM. ASK TO SEE A CERTIFICATE OF INSURANCE. >> IF YOU DON\u2019T HAVE A CONTRACTOR THAT CARRIES GENERAL LIABILITY INSURANCE, WHAT IF LIABILITY INSURANCE, WHAT IF THEY DROP A LADDER ON YOUR CAR? WHAT IF THEY FALL OFF THE ROOF? >> YOU CAN TAKE IT A STEP FURTHER BY CONTACTING THE INSURANCE COMPANY TO CONFIRM THE POLICY IN TIME. >> IF YOU HAVE A GOOD ROOFING CONTRACTOR, THEY\u2019RE GOING TO BE LIKE, YEAH, HAVE INSURANCE? LIKE, YEAH, HAVE INSURANCE? HERE, CALL. IF THEY DON\u2019T LET YOU, PICK SOMEONE ELSE. >> FOX SAYS MOVE ON IF THEY OFFER TO WAIVE OR COVER YOUR INSURANCE DEDUCTIBLE. THAT\u2019S NOT LEGAL. DON\u2019T PAY FOR THE JOB IN ADVANCE OR AGREE TO SIGN OVER INSURANCE PROCEEDS. >> WHEN FLY BY NIGHT CONTRACTORS, OFTEN TIMES WHAT CONTRACTORS, OFTEN TIMES WHAT THEY DO IS THEY COLLECT ALL THIS THEY DO IS THEY COLLECT ALL THIS MONEY AND THEY GET YOU TO GIVE THEM INSURANCE MONEY AND THEY NEVER SHOW UP AGAIN. >> AND IF SOMEONE IS AT YOUR DOOR PRESSURING YOU FOR A SALE, FOX SAYS TAKE A STEP BACK, FOX SAYS TAKE A STEP BACK, ESPECIALLY IF EMOTIONS RUN HIGH. >> YOU WANT TO GET THAT TARP, BUT THAT DOESN\u2019T MEAN YOU HAVE TO GO TO CONSTRUCTION RIGHT AWAY. >> Reporter: WHETHER YOU\u2019RE SIGNING A CONTRACT TO TOP A ROOF OR PATCH A REPAIR, READ THE FINE PRINT TO PROTECT YOUR MONEY AND THE ROOF OVER YOUR HEAD. NBC 5 RESPONDS. >> REMEMBER TO GET MULTIPLE BIDS >> REMEMBER TO GET MULTIPLE BIDS FOR ROOF REPAIRS AND CONSIDER THEM CAREFULLY. THE LOWEST BID MAY NOT BE THE BEST DEAL. AND WE HAVE MORE RESOURCES FOR","video_id":"2196275267558","video_length":"167968","video_provider":"mpx","short_video_excerpt":"","show":"","event":"","genre":"","mpx_download_pid_mobile_low":"fqyudK2DcFwu","pid_streaming_web_mobile_low":"","mpx_download_pid_mobile_standard":"qyIAruBop__9","pid_streaming_mobile_standard":"yq3oIh2Hn2mq","media_pid":"AjnVlWwIYlwY","alleypack_schedule_unpublish":"","feed_remote_id":"mpx_2196275267558","feed_thumbnail_url":""},"category_names":{"329284":"News","1303":"NBC 5 Responds"},"tag_names":{"38956":"NBC 5 Responds"},"custom_data":{"ContentPartner":"None","Source":"WEBFM","SyndicationAllowed":"true","mSNVideoCategories":"MSN Video v4 Connector-most watched news","mSNVideoContentSupplierID":"NBC_Local","mSNVideoCountry":"us","subtitle":"nosubtitle","uploadedByTeam":"1","youtubeChannel":"None","sentiment":"Neutral"}},"share_links":{"facebook":"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.nbcdfw.com%2Fnews%2Fnbc-5-responds%2Fwhat-to-know-about-hiring-a-roofer-after-storm-damage%2F3241312%2F&What%20to%20Know%20About%20Hiring%20a%20Roofer%20After%20Storm%20Damage","twitter":"https:\/\/twitter.com\/intent\/tweet?text=What%20to%20Know%20About%20Hiring%20a%20Roofer%20After%20Storm%20Damage&url=https%3A%2F%2Fwww.nbcdfw.com%2Fnews%2Fnbc-5-responds%2Fwhat-to-know-about-hiring-a-roofer-after-storm-damage%2F3241312%2F","email":"mailto:?body=What%20to%20Know%20About%20Hiring%20a%20Roofer%20After%20Storm%20Damage%0D%0A%0D%0Ahttps%3A%2F%2Fwww.nbcdfw.com%2Fnews%2Fnbc-5-responds%2Fwhat-to-know-about-hiring-a-roofer-after-storm-damage%2F3241312%2F"},"bylines":[{"description":"Diana Zoga <\/span>\nDiana Zoga is the consumer reporter for NBC 5 Responds - helping North Texans resolve their consumer complaints and understand their rights.\n\n\n\n\n\nDiana joined NBC 5 in 2017 after spending 14 years as a reporter at news stations in St Louis, Missouri, Tulsa, Oklahoma and Sherman, Texas.\n\n\n\nDiana is a graduate of Plano East Senior High School and the University of Texas at Austin.\n\n\n\n<a rel=\"noreferrer noopener\" target=\"_blank\" href=https://www.nbcdfw.com/"https:////twitter.com//DianaNBC5/">Follow Diana on Twitter<\/a> | <a rel=\"noreferrer noopener\" target=\"_blank\" href=https://www.nbcdfw.com/"https:////www.facebook.com//DianaNBC5///">Like Diana on Facebook <\/a> | <a rel=\"noreferrer noopener\" target=\"_blank\" href=https://www.nbcdfw.com/"https:////www.instagram.com//dianajournalist///">Follow Diana on Instagram<\/a>\n\n\n\nDiana is the daughter of Kosovar Albanian immigrants and still speaks Albanian at home.\n\n\n\nDuring the war in Kosova in the late 1990s, much of her family had to escape to refugee camps to survive. News coverage became critical, as she often scoured news stories looking for any sign of her relatives.\n\n\n\nThat experience later inspired Diana to go into journalism - which she says feels more like a calling than a job.\n\n\n\nDiana is married and lives in Dallas, a short drive from her parents' home, so she continues to enjoy her mother's home-cooking a few nights a week.\n","display_name":"Diana Zoga","id":"1:8:2232700","url":"https:\/\/www.nbcdfw.com\/author\/diana-zoga\/","twitter":"DianaNBC5","twitter_url":"https:\/\/twitter.com\/DianaNBC5","thumbnail":[],"user_id":568}],"active-contest":null,"profile_contact_info":{"email":"","twitter":"","facebook":"","instagram":""},"content_blocks":[{"blockName":"core\/paragraph","attrs":[],"namespace":"core","rendered":"\nThis spring storm season brings concerns about hail and wind damage. NBC 5 Responds reporter Diana Zoga shares tips to help you research roofers and questions you should ask if someone knocks on your door offering to make repairs after a storm.<\/p>\n"}],"team":[],"nbc_attributes":{"size":"S"},"syndication":{"nationalized":false,"syndicated":false,"syndicated_out":false,"linked":true,"id":"","site_id":""},"object_sensitivity":"","excerpt_link_display":[],"originating_market":"Dallas-Fort Worth","originating_site_id":8,"originating_call_letters":"KXAS","originating_brand":"nbc","freewheel_policy_id":"40601299","excerpt":"This spring storm season brings concerns about hail and wind damage. NBC 5 Responds reporter Diana Zoga shares tips to help you research roofers and questions you should ask if someone knocks on your door offering to make repairs after a storm.","date_gmt":"2023-04-20T23:24:17","modified":"2023-04-20T18:46:10","modified_gmt":"2023-04-20T23:46:10","network_object_id":"1:8:3241312","canonical_url":"https:\/\/www.nbcdfw.com\/news\/nbc-5-responds\/what-to-know-about-hiring-a-roofer-after-storm-damage\/3241312\/","collection":[7101],"tags":[38956],"categories":[1303],"content_rendered":"\nThis spring storm season brings concerns about hail and wind damage. NBC 5 Responds reporter Diana Zoga shares tips to help you research roofers and questions you should ask if someone knocks on your door offering to make repairs after a storm.<\/p>\n","video_hero_text":"This spring storm season brings concerns about hail and wind damage. 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DIANA ZOGA SHOWS YOU HOW HE GOT A REFUND FOR THOUSANDS OF DOLLARS. >> Reporter: AFTER COMING HOME ONE DAY AND FINDING HIS POWER OUT, CHRIS BABB REPORTED THE OUTAGE, WHICH SEEMED TO ONLY AFFECT HIS APARTMENT. >> A FEW HOURS LATER, I DID GET A TEXT. THEY SAID THE PROBLEM WAS FIXED, DO YOU STILL HAVE POWER? YES OR NO? I REPLIED, NO, I DON\u2019T HAVE POWER. >> Reporter: HE SAYS MAINTENANCE CALLS AN ELECTRICIAN. >> HE CONFIRMS THAT, INDEED, THERE IS VOLTAGE LEAVING THE METER, GOING THROUGH THE BREAKER, BUT NOT ARRIVING AT MY APARTMENT. SO HE SAYS, WE\u2019VE GOT A SWITCHED METER. >> Reporter: A SWITCHED METER OR ELECTRIC SERVICE MIXUP THAT CAUSED BABB TO BE BILLED FOR A NEIGHBOR\u2019S USAGE, AND VICE VERSA. >> EVERY TIME THEY DID ANYTHING INVOLVING ELECTRICITY. >> Reporter: ONCOR TELLS NBC 5 RESPONDS IT CONFIRMED THE SWITCHED METER AND SAYS THE ISSUE WOULD HAVE HAPPENED WHEN THE APARTMENT COMPLEX PROVIDED ONCOR WITH INCORRECT METER INFORMATION FOR THE APARTMENT. ONCOR SAYS IT DOESN\u2019T HAVE A BREAKDOWN ON HOW OFF THE OCCURS BUT WORKS WITH APARTMENTS AND CONSUMERS IN THE INVESTIGATIVE PROCESS WITH A RETAIL ELECTRIC PROVIDER. TXU TELLS US IT DOESN\u2019T MANAGE METERS, THE TRANSMISSION AND DISTRIBUTION UTILITY, ONCOR, CAPTURES USAGE FROM THE METERS WHILE TDU BILLS CUSTOMERS BASED ON THAT DATA. AFTER SORTING OUT THE MIXUP, TDU TOOK ANOTHER LOOK AT HIS BILLS BACK TO 2019. TURNED OUT HE\u2019D OVERPAID FOR USAGE AND RECEIVED A REFUND CHECK FOR JUST OVER $2,100. BUT WHAT IF IT HAD GONE THE OTHER WAY AND A CONSUMER UNDERPAID BECAUSE OF A METER MIST MIXUP? COULD THE CUSTOMER BE ON THE HOOK? THE PUBLIC UTILITY COMMISSION OF TEXAS TELLS US THE CONSUMER COULD BE KILLED FOR UP TO 180 DES, ROUGHLY SIX MONTHS. TDU TOLD US BACK-BILLING A CUSTOMER THAT OWES MOB BECAUSE OF A SWITCHED METER IS JUST ONE POSSIBLE SCENARIO AND THE PROVIDER WOULD LIKELY CONSIDER THE IMPACT ON THE CUSTOMER RELATIONSHIP. BABB RECEIVED A REFUND FOR REBILLING BACK TO 2019. BABB SAYS HE MOVED INTO HIS APARTMENT IN 2016. ONCOR SAYS THE USAGE DATA FOR THE METER WENT BACK FOUR YEARS AND THAT HE WAS REAM FURS ARE BURSED FOR AS MUCH AS IT WAS ABLE TO VERIFY. SO HOW DOES A CONSUMER FIND OUT IF THEY HAVE A SWITCHED METER? >> SOMEBODY MOVES OUT, ALL OF A SUDDEN, THEY EITHER HAVE NO POWER OR THEY\u2019VE LOST THE AIR CONDITIONER. >> Reporter: PARKER IS THE OPERATIONS MANAGER AT FOX ELECTRIC AND A MASTER ELECTRICIAN. HE SAYS IN HIS EXPERIENCE, WHEN A METER MIXUP HAPPENS, IT\u2019S OFTEN DISCOVERED WHEN THERE\u2019S INTERRUPTION IN SERVICE. PARKER SAYS IF A CONSUMER IS CONCERNED, SPOT CHECK BY GOING TO THE BREAKER BOX IN THE APARTMENT. >> TURN OFF YOUR AIR CONDITIONER BREAKER WITHIN YOUR UNIT. IF YOUR AIR CONDITIONING IS STILL RUNNING WHEN YOU TURN IT OFF, YOU KNOW YOU\u2019RE ATTACHED TO SOMEBODY ELSE\u2019S APARTMENT. >> Reporter: LOOK ON YOUR ELECTRIC BILL FOR A METER NUMBER AND ASK YOUR APARTMENT COMPLEX TO VERIFY LABELING OUTSIDE AT THE METER. >> HAVE THE MAINTENANCE GUY COME OUT WITH YOU AND VERIFY WHERE YOUR DISCONNECT IS AT FOR YOUR SERVICE. MAKE SURE IT\u2019S LABELED WITH YOUR APARTMENT NUMBER. >> Reporter: IF SOMETHING DOESN\u2019T MATCH UP, CUSTOMERS CAN ASK THE UTILITY FOR A SWITCHED METER INVESTIGATION. >> IT CAN HAPPEN, AND IT DID HAPPEN TO ME. >> Reporter: WHICH IS WHAT BABB DID TO ENSURE HE\u2019S PAYING FOR HIS OWN ENERGY. DIANA ZOGA, NBC 5 RESPONDS. >> WE REACHED OUT BY PHONE AND EMAIL TO ASK IF IT COULD PINPOINT THE CAUSE OF THE SWITCHED METER. WE HAVE NOT HEARD BACK. TEXAS PUC SAYS CUSTOMERS WHO SUSPECT A SWITCHED METER OR ANY OTHER BILLING ISSUE ARE ENCOURAGED TO CONTACT THEIR PROVIDER FIRST. IF THEY CAN\u2019T COME TO AN AGREEMENT, CUSTOMERS CAN FILE AN INFORMAL COMPLAINT WITH THE PUC\u2019s CUSTOMER PROTECTION DIVISION. THE COMMISSION SAYS IT WILL WORK WITH THE CUSTOMER AND THE PROVIDER TO ENSURE CHARGES ARE ACCURATE. 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News coverage became critical, as she often scoured news stories looking for any sign of her relatives.\n\n\n\nThat experience later inspired Diana to go into journalism - which she says feels more like a calling than a job.\n\n\n\nDiana is married and lives in Dallas, a short drive from her parents' home, so she continues to enjoy her mother's home-cooking a few nights a week.\n","display_name":"Diana Zoga","id":"1:8:2232700","url":"https:\/\/www.nbcdfw.com\/author\/diana-zoga\/","twitter":"DianaNBC5","twitter_url":"https:\/\/twitter.com\/DianaNBC5","thumbnail":[],"user_id":568}],"active-contest":null,"profile_contact_info":{"email":"","twitter":"","facebook":"","instagram":""},"content_blocks":[{"blockName":"core\/paragraph","attrs":[],"namespace":"core","rendered":"\nNBC 5 Responds to a North Texas electric customer who learned he was paying for a neighbor's usage.<\/p>\n"}],"team":[],"nbc_attributes":{"size":"S"},"syndication":{"nationalized":false,"syndicated":false,"syndicated_out":false,"linked":true,"id":"","site_id":""},"object_sensitivity":"","excerpt_link_display":[],"originating_market":"Dallas-Fort Worth","originating_site_id":8,"originating_call_letters":"KXAS","originating_brand":"nbc","freewheel_policy_id":"40601299","excerpt":"NBC 5 Responds to a North Texas electric customer who learned he was paying for a neighbor\u2019s usage.","date_gmt":"2023-04-20T03:23:19","modified":"2023-04-19T22:34:20","modified_gmt":"2023-04-20T03:34:20","network_object_id":"1:8:3240602","canonical_url":"https:\/\/www.nbcdfw.com\/news\/nbc-5-responds\/north-texas-consumer-gets-refund-in-electricity-overpayment\/3240602\/","collection":[7101],"tags":[38956],"categories":[1303],"content_rendered":"\nNBC 5 Responds to a North Texas electric customer who learned he was paying for a neighbor’s usage.<\/p>\n","video_hero_text":"NBC 5 Responds to a North Texas electric customer who learned he was paying for a neighbor’s usage.<\/p>\n","is_failover_image":false,"sponsor":{"id":"","type":"","dart_url":"","dart_pixel":"","link_out_name":"","link_out_url":"","name":"","sponsor_id":"","sponsor_ad_id":"","to_homepage":false,"sponsor_expiration":"","expired":false},"formatted_length":"4:10"},{"context":"","source":"","post_noid":"","date":"2023-04-14T18:19:11","type":"video","date_string":"<time class=\"entry-date published\" datetime=\"2023-04-14T23:19:11+00:00\">April 14, 2023 6:19 pm<\/time>","date_string_short":"<time class=\"entry-date published\" datetime=\"2023-04-14T23:19:11+00:00\">Apr 14<\/time>","eyebrow":{"link":"https:\/\/www.nbcdfw.com\/tag\/irs\/","label":"IRS","sponsored":false},"title":"How to File for a Federal Tax Return Extension","summary":"Because April 15 falls on a weekend and there’s a holiday in Washington, D.C., the deadline to get your federal income tax return in is April 18. 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BECAUSE APRIL 15th FALLS ON A WEEKEND AND THERE IS A HOLIDAY IN D.C. ON MONDAY, YOU HAVE A LITTLE EXTRA TIME TO GET YOUR LITTLE EXTRA TIME TO GET YOUR FEDERAL INCOME TAX RETURN IN. THIS YEAR\u2019S DEADLINE IS TUESDAY, APRIL 18th. IF YOU CAN\u2019T GET IT DONE BY IF YOU CAN\u2019T GET IT DONE BY THEN, NBC 5 RESPONDS REPORTER THEN, NBC 5 RESPONDS REPORTER DIANA ZOGA EXPLAINS HOW TO GET MORE TIME. >> Reporter: TAX DAY IS TUESDAY. THAT\u2019S ALSO THE DEADLINE TO REQUEST AN EXTENSION IF YOU\u2019RE NOT READY TO FILE YOUR INDIVIDUAL INCOME TAX RETURN. INDIVIDUAL INCOME TAX RETURN. IF YOU USE TAX SOFTWARE OR IRS FREE FILES NO MATTER HOW MUCH YOU MAKE TO ELECTRONICALLY REQUEST AN EXTENSION. REQUEST AN EXTENSION. JUST FILL OUT IRS FORM 4868. 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RETIREMENT FUNDS TO GET BY UNTIL THEIR NEXT PAYDAY. ONE McKINNEY WOMAN MADE A WITHDRAWAL REQUEST THAT SHOULD HAVE TAKEN FIVE DAYS. TWO MONTHS LATER, SHE STILL DIDN\u2019T HAVE THE MONEY, SO SHE ASKED NBC5 RESPONDS FOR HELP. ASKED NBC5 RESPONDS FOR HELP. HERE\u2019S KRISTI NELSON. >> Reporter: WHEN TINA HOLT SWITCHED JOBS BACK IN SEPTEMBER, THERE WAS A GAP BETWEEN THE TIME ONE JOB ENDED AND THE NEW ONE ONE JOB ENDED AND THE NEW ONE STARTED. >> I DECIDED TO GO AHEAD AND CASH OUT MY 401(k) SO THAT I HAD, YOU KNOW, MONEY TO TIDE ME OVER BETWEEN AND EVERYTHING. >> Reporter: HOLT SUBMITTED HER REQUEST TO MUTUAL OF AMERICA WHICH MANAGED HER 401(k), AND SHE GOT CONFIRMATION. SHE GOT CONFIRMATION. >> WE RECEIVED YOUR INFORMATION, AND IF YOU REQUESTED A DIRECT DEPOSIT, YOU\u2019LL HAVE IT WITHIN DEPOSIT, YOU\u2019LL HAVE IT WITHIN FIVE BUSINESS DAYS. SO, I WAITED, AND NEVER GOT THE SO, I WAITED, AND NEVER GOT THE MONEY. >> Reporter: SHE MADE A NUMBER OF CALLS TO TRY TO FIND OUT WHAT WAS CAUSING THE DELAY. >> ALMOST 40 TIMES IN TWO MONTHS, JUST CONSTANTLY, BECAUSE I WOULD SIT ON HOLD FOR TWO OR I WOULD SIT ON HOLD FOR TWO OR THREE HOURS, AND THEN IT WOULD DISCONNECT ME. >> AS SHE WAS WAITING FOR THE MONEY, SHE FACED ANOTHER CHALLENGE. SHE SUDDENLY HAD TO TAKE IN THREE CHILDREN. >> MY 11-YEAR-OLD GRANDDAUGHTER HAD JUST LOST HER MOTHER TO SUICIDE, AND I HAD TAKEN HER IN. SUICIDE, AND I HAD TAKEN HER IN. I FOUND OUT THAT HER TWO SIBLINGS WERE PUT IN FOSTER CARE. CARE. I WAS DESPERATE, AND UNDER FINANCIAL STRAIN AND THE STRESS OF CHANGING JOBS, THE STRESS OF TAKING IN THREE KIDS WHO HAD NOTHING. >> Reporter: THAT\u2019S WHEN SHE REACHED OUT TO NBC5 RESPONDS FOR HELP. >> I THOUGHT, YOU KNOW, I\u2019M GOING TO REACH OUT TO THEM, BECAUSE I\u2019VE SEEN THEM HELP OTHER PEOPLE, AND IT\u2019S WORTH A OTHER PEOPLE, AND IT\u2019S WORTH A SHOT. >> Reporter: WE CONTACTED MUTUAL OF AMERICA AND WITHIN DAYS, THEY OF AMERICA AND WITHIN DAYS, THEY WERE ABLE TO RESOLVE THE MATTER. >> IT WAS A MIRACLE. I MEAN, YOU GUYS ARE MAGIC. I CANNOT SAY ENOUGH GOOD THINGS. >> Reporter: MUTUAL OF AMERICA EXPLAINED THE DELAY IN A EXPLAINED THE DELAY IN A STATEMENT, SAYING, IN PART, \"WE SINCERELY APOLOGIZE. THIS SERVICE DELAY OCCURRED DUE TO OPERATIONAL ISSUES WE EXPERIENCED FOLLOWING THE LAUNCH EXPERIENCED FOLLOWING THE LAUNCH OF A MAJOR TRANSFORMATION OF A MAJOR TRANSFORMATION INITIATIVE TO UPGRADE OUR CORE TECHNOLOGY PLATFORM AND UPDATE OUR RECORD-KEEPING SYSTEM.\" IF YOU\u2019RE HAVING PROBLEMS GETTING YOUR MONEY OR IF YOU HAVE ANY OTHER CONSUMER QUESTIONS OR CONCERNS, LET US","video_id":"2193927747804","video_length":"146780","video_provider":"mpx","short_video_excerpt":"","show":"","event":"","genre":"","mpx_download_pid_mobile_low":"egAA5BR6vN38","pid_streaming_web_mobile_low":"","mpx_download_pid_mobile_standard":"eN_MjFlsa995","pid_streaming_mobile_standard":"_Fzmg6Xs70mb","media_pid":"QWcpzk12Tdqv","alleypack_schedule_unpublish":"","feed_remote_id":"mpx_2193927747804","feed_thumbnail_url":""},"category_names":{"329284":"News","1303":"NBC 5 Responds"},"tag_names":{"4778":"McKinney","38956":"NBC 5 Responds","354814":"personal finance","9038":"retirement"},"custom_data":{"ContentPartner":"None","Source":"WEBFM","SyndicationAllowed":"true","mSNVideoCategories":"MSN Video v4 Connector-most watched news","mSNVideoContentSupplierID":"NBC_Local","mSNVideoCountry":"us","subtitle":"nosubtitle","uploadedByTeam":"1","youtubeChannel":"None","sentiment":"Neutral"}},"share_links":{"facebook":"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.nbcdfw.com%2Fnews%2Fnbc-5-responds%2Fnbc-5-responds-when-woman-has-401k-withdrawal-troubles%2F3237137%2F&NBC%205%20Responds%20When%20Woman%20Has%20401%28k%29%20Withdrawal%20Troubles","twitter":"https:\/\/twitter.com\/intent\/tweet?text=NBC%205%20Responds%20When%20Woman%20Has%20401%28k%29%20Withdrawal%20Troubles&url=https%3A%2F%2Fwww.nbcdfw.com%2Fnews%2Fnbc-5-responds%2Fnbc-5-responds-when-woman-has-401k-withdrawal-troubles%2F3237137%2F","email":"mailto:?body=NBC%205%20Responds%20When%20Woman%20Has%20401%28k%29%20Withdrawal%20Troubles%0D%0A%0D%0Ahttps%3A%2F%2Fwww.nbcdfw.com%2Fnews%2Fnbc-5-responds%2Fnbc-5-responds-when-woman-has-401k-withdrawal-troubles%2F3237137%2F"},"bylines":[{"description":"Kristi Nelson <\/span>\nKristi Nelson's fascination with journalism started when she was just 9 years old, and Santa left a typewriter for her beneath the Christmas tree.\n\n\n\n\n\nShe soon started banging out articles based on topics she saw on TV and would cut and paste the stories on paper, which she would then sell to family members for 25 cents each. It was the beginning of a long love affair with news and storytelling.\n\n\n\n<a href=https://www.nbcdfw.com/news/nbc-5-responds/how-to-identify-energy-vampires/3217403/\"mailto:Kristi.Nelson@nbcuni.com/">E-mail Kristi<\/a> | <a href=https://www.nbcdfw.com/"http:////kristinbc5/" target=\"_blank\" rel=\"noreferrer noopener\">Follow Kristi on Twitter<\/a> | <a href=https://www.nbcdfw.com/"http:////KristiNelsonJournalist/" target=\"_blank\" rel=\"noreferrer noopener\">Like Kristi on Facebook<\/a> | <a target=\"_blank\" href=https://www.nbcdfw.com/"https:////www.instagram.com//kristinelsonnbc5///" rel=\"noreferrer noopener\">Follow Kristi on Instagram<\/a>\n\n\n\nFast forward more than 30 years, and Kristi is now a multiple award-winning journalist, and the anchor of NBC 5 First at Four and NBC 5 Responds reporter.\n\n\n\nIn the nearly two decades she\u2019s spent at NBC 5, she\u2019s also hosted Lone Star Politics, NBC 5 Spotlight and been at the forefront of some of the region\u2019s most memorable breaking news stories.\n\n\n\nKristi's extensive experience goes beyond her time reporting and anchoring in the nation's 5th largest television news market. She started her journalism career as a newspaper reporter, spending several summers as an intern at The Dallas Morning News before going on to work at The Philadelphia Inquirer, and later, The Cincinnati Enquirer.\n\n\n\nKristi got a taste of the sports world when she joined the National Basketball Association's Communications Department, working as a writer within the Publishing Ventures division. She authored feature articles for commemorative magazines and NBA-branded publications, including Inside Stuff and Hoop magazines, and was part of the media relations team mobilized for major events, including NBA Finals, NBA All-Star Weekend and NBA Draft.\n\n\n\nHer work at the NBA led to another accomplishment \u2013 that of being a published author. Kristi finished \"The Chamique Holdsclaw Story\" while working on a Master's degree at Columbia University. It was published in 2000 by Scholastic Press.\n\n\n\nIn recent years, Kristi has distinguished herself through coverage of issues relating to justice, race, communities and health.\n\n\n\nIn August 2011, Kristi donated a kidney to her mother and documented the process in <a href=https://www.nbcdfw.com/"https:////www.nbcdfw.com//news//health//Kristis-Gift.html/">a multiple-part series called \"Kristi's Gift,\" which aired on NBC 5 the week of the surgery<\/a>. The series earned Kristi an Emmy.\n\n\n\nKristi has three Lone Star Emmys and earned a Gracie Award from the prestigious national organization, The Alliance for Women in Media. She also has multiple awards from the National Association of Black Journalists and has been honored by several local organizations for both her work as a journalist and her contributions to the North Texas community.\n\n\n\n\n","display_name":"Kristi Nelson","id":"1:8:2232586","url":"https:\/\/www.nbcdfw.com\/author\/kristi-nelson\/","twitter":"kristinbc5","twitter_url":"https:\/\/twitter.com\/kristinbc5","thumbnail":[],"user_id":558}],"active-contest":null,"profile_contact_info":{"email":"","twitter":"","facebook":"","instagram":""},"content_blocks":[{"blockName":"core\/paragraph","attrs":[],"namespace":"core","rendered":"\nChanging jobs can put a strain on finances so some people withdraw retirement funds to get by until their next payday. NBC 5 Responds helped when a McKinney woman's withdrawal request took months instead of days.<\/p>\n"}],"team":[],"nbc_attributes":{"size":"S"},"syndication":{"nationalized":false,"syndicated":false,"syndicated_out":false,"linked":true,"id":"","site_id":""},"object_sensitivity":"","excerpt_link_display":[],"originating_market":"Dallas-Fort Worth","originating_site_id":8,"originating_call_letters":"KXAS","originating_brand":"nbc","freewheel_policy_id":"40601299","excerpt":"Changing jobs can put a strain on finances so some people withdraw retirement funds to get by until their next pay day. NBC 5 Responds helped when a McKinney woman\u2019s withdrawal request took months instead of days.","date_gmt":"2023-04-14T22:18:49","modified":"2023-04-14T17:28:38","modified_gmt":"2023-04-14T22:28:38","network_object_id":"1:8:3237137","canonical_url":"https:\/\/www.nbcdfw.com\/news\/nbc-5-responds\/nbc-5-responds-when-woman-has-401k-withdrawal-troubles\/3237137\/","collection":[7101],"tags":[4778,38956,354814,9038],"categories":[1303],"content_rendered":"\nChanging jobs can put a strain on finances so some people withdraw retirement funds to get by until their next payday. NBC 5 Responds helped when a McKinney woman’s withdrawal request took months instead of days.<\/p>\n","video_hero_text":"Changing jobs can put a strain on finances so some people withdraw retirement funds to get by until their next pay day. 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ENERGY EFFICIENT. WHAT REBATES ARE AVAILABLE AND WHERE DO YOU FIND THEM. CONGRESS PASSED THE INFLATION REDUCTION ACT LAST YEAR. IT INCLUDES TAX CREDITS AND REBATES TO CONSUMERS WHO MAKE CHANGES TO THEIR HOMES, ALSO REDUCE THEIR CARBON FOOTPRINT. WE SHOW YOU WHAT\u2019S AVAILABLE NOW AND WHAT\u2019S IN THE WORKS. >> MAY OF 1972 MY PARENTS, WE MOVED HERE. I TURNED FROM 8 TO 9 YEARS OLD IN THIS HOUSE. >> Reporter: FOR MORE THAN FIVE DECADES, FREDERICK\u2019S FAMILY HAS CALLED THIS HOUSE IN SOUTH OAK CLIFF HOME. BUILT IN 1960, IT HAS SOME ORIGINAL ELEMENTS. >> THE GUIDED TOUR. >> Reporter: INCLUDING THE AC CONDENSER UNIT. >> SOME OF THE INTERNAL PARTS HAVE BEEN CHANGED AND UPDATED, BUT IT IS STILL THE OLD PIPING, STILL THE OLD WIRING. >> Reporter: AND STILL COOLING THE HOUSE WHICH IS ENCLOSED BY THE ORIGINAL SINGLE PANE WINDOWS. >> THE WINDOWS SWEAT. THAT LET\u2019S ME KNOW SOMETHING IS NOT RIGHT. >> Reporter: HE SAYS HIS ENERGY BILLS CAN HIT HUNDREDS OF DOLLARS. HE WROTE TO NBC 5 ASKING ABOUT THE INFLATION REDUCTION ACT. HE WANTED TO KNOW WHERE TO FIND DIRECT REBATES. >> IT\u2019S VAGUE. GIVE ME A LITTLE DETAILS OR SOMETHING. I CAN DO SOMETHING. I CAN\u2019T DO. A LITTLE BIT, A LOT. >> Reporter: LET\u2019S BREAK IT DOWN. THE NEW LAW LAYS OUT FEDERAL INCOME TAX CREDITS AND CONSUMER REBATES, MONEY THE CONSUMER GETS BACK RIGHT AWAY. TAX CREDITS ARE AVAILABLE NOW. THE LAW INCREASED AND EXTENDED SOME EXISTING TAX BREAKS FOR PURCHASE AND INSTALLATION OF THINGS LIKE INSULATION, HEAT PUMPS, OR SOLAR PANELS. KEEP IN MIND THE TAX BREAKS OFFER A CREDIT AGAINST THE AMOUNT A TAKES PAIR OWES IN FEDERAL INCOME TAXES. IT\u2019S NOT A DIRECT REFUND. WHEN IT COMES TO THE REBATE PORTION, THE INFLATION REDUCTION ACT CREATES TWO REBATE PROGRAMS. THOSE ARE NOT AVAILABLE YET. >> LATER THIS YEAR PROBABLY IN THE FALL YOU\u2019RE GOING TO BE SEEING MORE COMMUNICATION FROM THE STATES AS TO HOW THEIR PROGRAMS ARE GOING TO ROLL OUT AND HOW RESIDENTS CAN SIGN UP FOR THOSE BENEFITS. >> Reporter: WITH THE DEPARTMENT OF ENERGY, SAYS THE D. O. E. PLANS TO ISSUE GUIDELINES FOR THE PROGRAM. FROM THERE, INDIVIDUAL STATES CAN APPLY FOR FUNDING AND SET THEM UP. HERE IN TEXAS, THE STATE\u2019S ENERGY CONSERVATION OFFICE TELLS NBC 5 RESPONDS IT WOULD BE THE AGENCY TO HANDLE THOSE REBATES, BUT IT IS WAITING ON GUIDANCE FROM THE D.O.E. SO FAR, THE D.O.E. HAS LAID OUT BAKES. ONE OF THE TWO REBATE PROGRAMS IS PERFORMANCE BASED. THE AMOUNT IS TIED TO HOW MUCH A HOUSEHOLD TRIMS ENERGY USAGE. A HOUSEHOLD COULD GET A MAX REBATE UP TO $8,000 OR $4,000 DEPENDING ON HOUSEHOLD INCOME LEVELS. >> THESE ARE INTENDING TO TRY TO GET TO REDUCING SOMEBODY\u2019S BILL BETWEEN 20% AND 35% COMPARED TO THE BASELINE BEFORE THEY MADE THESE CHANGES. >> Reporter: THE SECOND REBATE PROGRAM WOULD OFFER REBATES FOR CERTAIN ENERGY EFFICIENT APPLIANCE LIKE FOOD PUMPS OR ELECTRIC STOVES TO LOWER AND MODERATE INCOME HOUSEHOLDS AND THERE WOULD BE REBATES FOR WIRING AND VENTILATION. >> THE STATES WILL BE DEVELOPING THEIR OWN PROGRAMS, SO THERE COULD BE SOME DIFFERENCE IN STATE TO STATE IN HOW THE PROGRAMS WILL FINALLY ROLL OUT. >> Reporter: UNTIL THEN, THE AMERICAN COUNCIL FOR AN MERGE EFFICIENT ECONOMY SAYS THEY CAN START WITH A HOME ENERGY AUDIT TO IDENTIFY PLACES WHERE AIR LEAKS OR ENERGY IS WASTED. >> WE KNOW THAT\u2019S PARTICULARLY IMPORTANT IN TIMES OF EXTREME WEATHER IF THERE ARE POWER OUTAGES, IF YOUR HOME IS MORE EFFICIENT. IT WILL STAY WARMER LONGER IN THE WINTER WITHOUT POWER AND YOU WILL STAY COOLER LONGER IN THE SUMMER WITHOUT POWER. >> EVERYTHING HAS A TIME FRAME AND JUST ABOUT TIME FOR THESE TO GO. >> Reporter: AIMING TO MAKE >> Reporter: AIMING TO MAKE HOME MORE COMFORTABLE FOR THE YEARS TO COME. 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News coverage became critical, as she often scoured news stories looking for any sign of her relatives.\n\n\n\nThat experience later inspired Diana to go into journalism - which she says feels more like a calling than a job.\n\n\n\nDiana is married and lives in Dallas, a short drive from her parents' home, so she continues to enjoy her mother's home-cooking a few nights a week.\n","display_name":"Diana Zoga","id":"1:8:2232700","url":"https:\/\/www.nbcdfw.com\/author\/diana-zoga\/","twitter":"DianaNBC5","twitter_url":"https:\/\/twitter.com\/DianaNBC5","thumbnail":[],"user_id":568}],"active-contest":null,"profile_contact_info":{"email":"","twitter":"","facebook":"","instagram":""},"content_blocks":[{"blockName":"core\/paragraph","attrs":[],"namespace":"core","rendered":"\nAfter Congress passed the Inflation Reduction Act last year, there are some tax credits and rebates consumers can use after making energy efficient changes to their 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AND DUBAI, KEVIN KNIGHT, PARIS AND DUBAI, KEVIN KNIGHT, FOUNDER OF URBAN EVENTS GLOBAL, HAS TRAVELED THE WORLD. >> WE TAKE GROUPS OF PRIMARILY AFRICAN AMERICAN GROUPS AROUND THE WORLD. THE WORLD. AS A SOURCE OF NETWORKING, BONDING, GET TO KNOW ONE OTHER BONDING, GET TO KNOW ONE OTHER AND EXPLORING THESE PLACES AS ONE BIG GROUP IN A SAFE ENVIRONMENT. >> Reporter: HE SAYS HE IS GETTING QUESTIONS ABOUT TRAVEL TO MEXICO WHERE TEXAS DPS URGED TEXANS NOT TO TRAVEL OVER SPRING TEXANS NOT TO TRAVEL OVER SPRING BREAK AND THE U.S. STATE DEPARTMENT HAS TRAVEL ADVISORIES FOR 30 OF MEXICO\u2019S 32 STATES. SIX OF THOSE TRAVEL ADVISORIES SIX OF THOSE TRAVEL ADVISORIES RISE TO THE HIGHEST WARNING OF DO NOT TRAVEL. POPULAR TOURIST DeWITT PERRY NATIONS, COZUMEL, CAN DUNE, LEVEL TWO, INCREASE CAUTION. LEVEL TWO, INCREASE CAUTION. THE SAME LEVEL AS MANY DESTINATIONS IN WESTERN EUROPE DESTINATIONS IN WESTERN EUROPE LIKE THE UK, FRANCE AND SPAIN. >> PUTTING IT IN PERSPECTIVE. IT\u2019S LETTING YOU KNOW THE TYPES OF RELATIONSHIPS THAT THE U.S. ALSO HAS WITH THEIR GOVERNMENT AS WELL. THAT TRAVEL, YOU KNOW, THAT WEIGHS HEAVY. >> Reporter: IF YOU RECONSIDER A TRIP DUE TO A STATE DEPARTMENT TRAVEL WARNING CLINT HENDERSON MANAGING EDITOR AT THE POINTS GUY EXPLAINS YOU ARE NOT ENTITLED TO A REFUND FROM THE AIRLINE OR HOTEL. >> THERE ARE SOME THINGS CONSUMERS CAN DO. >> Reporter: HE SAYS START BY >> Reporter: HE SAYS START BY CALLING THE AIRLINE AND HOTEL AND ASK THEM TO WORK WITH YOU. >> YOU ARE CONCERNED, YOU ARE AID AFRAID, DON\u2019T WANT TO RISK AFRAID, DON\u2019T WANT TO RISK ANYTHING RIGHT NOW. SOMETIMES THE AIRLINES WILL BE FLEXIBLE. YOU WILL SEE AIRLINES ISSUE TRAVEL WAIVERS SOMETIMES. >> Reporter: IF YOU DON\u2019T GET WHAT YOU ARE LOOKING FOR, TRY AGAIN. AGAIN. >> HANG UP AND CALL BACK. THAT\u2019S GOOD ADVICE FROM THE THAT\u2019S GOOD ADVICE FROM THE POINTS GUY THAT WE TELL PEOPLE. SOMETIMES WHEN YOU CALL A SECOND TIME YOU GET A NICER CUSTOMER SERVICE AGENT. >> Reporter: SIGN UP FOR THE SMART TRAVELER ENROLLMENT PROGRAM TO STAY CONNECTED WITH A LOCAL U.S. EMBASSY IN CASE OF EMERGENCY. >> STAY ON THE BEATEN PATH. SAME THING THAT YOU WOULDN\u2019T DO IN THE U.S. BUT WE UNDERSTAND THE CULTURE BUT WE UNDERSTAND THE CULTURE AND THE POLITICS. >> Reporter: PERSONAL PREPARATION. PREPARATION. BEFORE BOOKING YOUR NEXT TRIP. >> I THINK PEOPLE SHOULD TRAVEL THE WORLD, EXPLORE. EXPLORE THE WORLD. EXMORE EXPLORE MORE CULTURES AND LIVE. EXPLORE MORE CULTURES AND LIVE. >> CERTAIN CREDIT CARDS DO COME WITH SOME PROTECTIONS FOR SOME TYPES OF CANCELLATIONS BUT NOT ALL. AND CANCEL FOR ANY REASON TRIP INSURANCE, THAT IS AN OPTION THOUGH IT IS PRICIER. 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News coverage became critical, as she often scoured news stories looking for any sign of her relatives.\n\n\n\nThat experience later inspired Diana to go into journalism - which she says feels more like a calling than a job.\n\n\n\nDiana is married and lives in Dallas, a short drive from her parents' home, so she continues to enjoy her mother's home-cooking a few nights a week.\n","display_name":"Diana Zoga","id":"1:8:2232700","url":"https:\/\/www.nbcdfw.com\/author\/diana-zoga\/","twitter":"DianaNBC5","twitter_url":"https:\/\/twitter.com\/DianaNBC5","thumbnail":[],"user_id":568}],"active-contest":null,"profile_contact_info":{"email":"","twitter":"","facebook":"","instagram":""},"content_blocks":[{"blockName":"core\/paragraph","attrs":[],"namespace":"core","rendered":"\nNBC 5 Responds is helping you make sense of travel advisories to popular destinations this summer.<\/p>\n"}],"team":[],"nbc_attributes":{"size":"S"},"syndication":{"nationalized":false,"syndicated":false,"syndicated_out":false,"linked":true,"id":"","site_id":""},"object_sensitivity":"","excerpt_link_display":[],"originating_market":"Dallas-Fort Worth","originating_site_id":8,"originating_call_letters":"KXAS","originating_brand":"nbc","freewheel_policy_id":"40601299","excerpt":"NBC 5 Responds is helping you make sense of travel advisories to popular destinations this summer.","date_gmt":"2023-04-06T03:29:13","modified":"2023-04-05T22:37:28","modified_gmt":"2023-04-06T03:37:28","network_object_id":"1:8:3231481","canonical_url":"https:\/\/www.nbcdfw.com\/news\/nbc-5-responds\/how-to-navigate-advisories-during-summer-travel-months\/3231481\/","collection":[7101],"tags":[38956,493157],"categories":[1303],"content_rendered":"\nNBC 5 Responds is helping you make sense of travel advisories to popular destinations this summer.<\/p>\n","video_hero_text":"NBC 5 Responds is helping you make sense of travel advisories to popular destinations this summer.<\/p>\n","is_failover_image":false,"sponsor":{"id":"","type":"","dart_url":"","dart_pixel":"","link_out_name":"","link_out_url":"","name":"","sponsor_id":"","sponsor_ad_id":"","to_homepage":false,"sponsor_expiration":"","expired":false},"formatted_length":"2:37"},{"context":"","source":"","post_noid":"","date":"2023-03-31T17:19:28","type":"video","date_string":"<time class=\"entry-date published\" datetime=\"2023-03-31T22:19:28+00:00\">March 31, 2023 5:19 pm<\/time>","date_string_short":"<time class=\"entry-date published\" datetime=\"2023-03-31T22:19:28+00:00\">Mar 31<\/time>","eyebrow":{"link":"https:\/\/www.nbcdfw.com\/tag\/nbc-5-responds\/","label":"NBC 5 Responds","sponsored":false},"title":"Couple Turns to NBC 5 Responds Over Billing Error","summary":"North Texas couple got a surprising notice from their electric company, leading to a billing error that the company said couln’t be fixed. 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THANKFULLY NBC 5 RESPONDS WAS THANKFULLY NBC 5 RESPONDS WAS ABLE TO GET HELP AND GET IT CORRECTED. HERE\u2019S KRISTI NELSON. >> Reporter: ALAN AND JENNIFER MATHIS OF DALLAS GOT A NOTICE BACK IN AUGUST FROM THEIR BACK IN AUGUST FROM THEIR ELECTRIC COMPANY SAYING SORRY TO SEE YOU GO. WHICH WAS ODD. THEY HADN\u2019T CANCELED THEIR SERVICE. MR. MATHIS CONTACTED THE MR. MATHIS CONTACTED THE COMPANY, RELIANT ENERGY, AND WAS TOLD IT WAS AN ERROR AND WOULD BE FIXED. BE FIXED. BUT IT WASN\u2019T. THE SERVICE FOR THE FINAL BILL WAS NEARLY $700 IN LATE SEPTEMBER, AND THIS TIME MR. MATHIS WAS TOLD HE\u2019D HAVE TO PAY IT. IT. THE SERVICE WASN\u2019T DISRUPTED, BUT NO ONE MR. MATHIS SPOKE TO COULD CANCEL THE BILL. THEY REACHED OUT TO US FOR HELP. WE CONTACTED RELIANT AND THE BILL WAS ADJUSTED RESULTING IN A SMALL CREDIT. RELIANT SAYS IN PART IT WAS AN RELIANT SAYS IN PART IT WAS AN ERROR EITHER ON OUR PART WHEN INPUTTING AN ADDRESS OR ON A NEW CUSTOMER TYPING THE WRONG ADDRESS. WE APOLOGIZE FOR THE CONFUSION WE APOLOGIZE FOR THE CONFUSION AND DELAYS HE FACED IN CORRECTING THE ACCOUNT BUT HAPPY CORRECTING THE ACCOUNT BUT HAPPY WE WERE ABLE TO RESOLVE THIS ISSUE FOR HIM. THE RESPONSE TEAM WAS ABLE TO GET A QUICK REPLY FROM RELIANT BECAUSE THE MATHIS FAMILY HAD KEPT GOOD RECORDS OF THEIR ENCOUNTERS WITH THE COMPANY. 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It was the beginning of a long love affair with news and storytelling.\n\n\n\n<a href=https://www.nbcdfw.com/news/nbc-5-responds/how-to-identify-energy-vampires/3217403/\"mailto:Kristi.Nelson@nbcuni.com/">E-mail Kristi<\/a> | <a href=https://www.nbcdfw.com/"http:////kristinbc5/" target=\"_blank\" rel=\"noreferrer noopener\">Follow Kristi on Twitter<\/a> | <a href=https://www.nbcdfw.com/"http:////KristiNelsonJournalist/" target=\"_blank\" rel=\"noreferrer noopener\">Like Kristi on Facebook<\/a> | <a target=\"_blank\" href=https://www.nbcdfw.com/"https:////www.instagram.com//kristinelsonnbc5///" rel=\"noreferrer noopener\">Follow Kristi on Instagram<\/a>\n\n\n\nFast forward more than 30 years, and Kristi is now a multiple award-winning journalist, and the anchor of NBC 5 First at Four and NBC 5 Responds reporter.\n\n\n\nIn the nearly two decades she\u2019s spent at NBC 5, she\u2019s also hosted Lone Star Politics, NBC 5 Spotlight and been at the forefront of some of the region\u2019s most memorable breaking news stories.\n\n\n\nKristi's extensive experience goes beyond her time reporting and anchoring in the nation's 5th largest television news market. She started her journalism career as a newspaper reporter, spending several summers as an intern at The Dallas Morning News before going on to work at The Philadelphia Inquirer, and later, The Cincinnati Enquirer.\n\n\n\nKristi got a taste of the sports world when she joined the National Basketball Association's Communications Department, working as a writer within the Publishing Ventures division. She authored feature articles for commemorative magazines and NBA-branded publications, including Inside Stuff and Hoop magazines, and was part of the media relations team mobilized for major events, including NBA Finals, NBA All-Star Weekend and NBA Draft.\n\n\n\nHer work at the NBA led to another accomplishment \u2013 that of being a published author. Kristi finished \"The Chamique Holdsclaw Story\" while working on a Master's degree at Columbia University. It was published in 2000 by Scholastic Press.\n\n\n\nIn recent years, Kristi has distinguished herself through coverage of issues relating to justice, race, communities and health.\n\n\n\nIn August 2011, Kristi donated a kidney to her mother and documented the process in <a href=https://www.nbcdfw.com/"https:////www.nbcdfw.com//news//health//Kristis-Gift.html/">a multiple-part series called \"Kristi's Gift,\" which aired on NBC 5 the week of the surgery<\/a>. The series earned Kristi an Emmy.\n\n\n\nKristi has three Lone Star Emmys and earned a Gracie Award from the prestigious national organization, The Alliance for Women in Media. She also has multiple awards from the National Association of Black Journalists and has been honored by several local organizations for both her work as a journalist and her contributions to the North Texas community.\n\n\n\n\n","display_name":"Kristi Nelson","id":"1:8:2232586","url":"https:\/\/www.nbcdfw.com\/author\/kristi-nelson\/","twitter":"kristinbc5","twitter_url":"https:\/\/twitter.com\/kristinbc5","thumbnail":[],"user_id":558}],"active-contest":null,"profile_contact_info":{"email":"","twitter":"","facebook":"","instagram":""},"content_blocks":[{"blockName":"core\/paragraph","attrs":[],"namespace":"core","rendered":"\nNorth Texas couple got a surprising notice from their electric company, leading to a billing error that the company said couldn't be fixed. NBC 5 Responds stepped in to help.<\/p>\n"}],"team":[],"nbc_attributes":{"size":"S"},"syndication":{"nationalized":false,"syndicated":false,"syndicated_out":false,"linked":true,"id":"","site_id":""},"object_sensitivity":"","excerpt_link_display":[],"originating_market":"Dallas-Fort Worth","originating_site_id":8,"originating_call_letters":"KXAS","originating_brand":"nbc","freewheel_policy_id":"40601299","excerpt":"North Texas couple got a surprising notice from their electric company, leading to a billing error that the company said couln\u2019t be fixed. NBC 5 Responds stepped in to help.","date_gmt":"2023-03-31T22:19:28","modified":"2023-03-31T17:26:52","modified_gmt":"2023-03-31T22:26:52","network_object_id":"1:8:3227879","canonical_url":"https:\/\/www.nbcdfw.com\/news\/nbc-5-responds\/couple-turns-to-nbc-5-responds-over-billing-error\/3227879\/","collection":[1304,7101],"tags":[9245,38956],"categories":[1303],"content_rendered":"\nNorth Texas couple got a surprising notice from their electric company, leading to a billing error that the company said couldn’t be fixed. NBC 5 Responds stepped in to help.<\/p>\n","video_hero_text":"North Texas couple got a surprising notice from their electric company, leading to a billing error that the company said couln’t be fixed. 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HELPED RESOLVE WITH NBC5\u2019S KRISTI NELSON. >> IN TODAY\u2019S RESPONDS REVIEW, WE TACKLE GETTING RESULTS AND REFUNDS. WE RECEIVED FOUR COMPLAINTS ABOUT THE SAME COVID TESTING COMPANY, SAYING THEIR TEST RESULTS WEREN\u2019T READY BY THE PROMISED DATE. WE REACHED OUT TO THE TESTING COMPANY, AND UNFORTUNATELY, THE LAB WAS BACKLOGGED BECAUSE OF AN INCREASE IN TESTING OVER THE HOLIDAYS. IF YOU\u2019RE GETTING TESTED DURING THE PEAK TIME, ASK IF THERE ARE ANY BACKLOGS THAT COULD DELAY YOUR RESULTS, AND IF SO, YOU CAN POSSIBLY TRY ANOTHER FACILITY OR YOUR PRIMARY CARE DOCTOR TO GET A QUICKER TURN AROUND. WE ALSO RECEIVED A NUMBER OF COMPLAINTS OVER NOT GETTING REFUNDS FOR CANCELED OR POSTPONED CONCERT TICKETS. WE WERE ABLE TO HELP GET OUR VIEWERS REFUNDS, TOTALING MORE THAN $1,400. WHEN BUYING CONCERT TICKETS, MAKE SURE YOU READ THE FINE PRINT. KEEP A COPY OF THE REFUND POLICY AND YOUR RECEIPT JUST IN CASE. WE\u2019VE HELPED NORTH TEXANS RECOUP MORE THAN $5 MILLION SINCE OUR START IN 2016, AND WE WANT TO","video_id":"2186315331905","video_length":"73808","video_provider":"mpx","short_video_excerpt":"","show":"","event":"","genre":"","mpx_download_pid_mobile_low":"h9Q4TK_RohZG","pid_streaming_web_mobile_low":"","mpx_download_pid_mobile_standard":"y0zbwZxlA8Jv","pid_streaming_mobile_standard":"8i5h8Ag3ajFP","media_pid":"4VnEJUBLqokH","alleypack_schedule_unpublish":"","feed_remote_id":"mpx_2186315331905","feed_thumbnail_url":""},"category_names":{"329284":"News","1303":"NBC 5 Responds"},"tag_names":[],"custom_data":{"ContentPartner":"None","Source":"WEBFM","SyndicationAllowed":"true","mSNVideoCategories":"MSN Video v4 Connector-most watched news","mSNVideoContentSupplierID":"NBC_Local","mSNVideoCountry":"us","subtitle":"nosubtitle","uploadedByTeam":"1","youtubeChannel":"None","sentiment":"Neutral"}},"share_links":{"facebook":"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.nbcdfw.com%2Fnews%2Fnbc-5-responds%2Fnbc-5-responds-getting-results-for-north-texas-consumers%2F3222616%2F&NBC%205%20Responds%3A%20Getting%20Results%20for%20North%20Texas%20Consumers","twitter":"https:\/\/twitter.com\/intent\/tweet?text=NBC%205%20Responds%3A%20Getting%20Results%20for%20North%20Texas%20Consumers&url=https%3A%2F%2Fwww.nbcdfw.com%2Fnews%2Fnbc-5-responds%2Fnbc-5-responds-getting-results-for-north-texas-consumers%2F3222616%2F","email":"mailto:?body=NBC%205%20Responds%3A%20Getting%20Results%20for%20North%20Texas%20Consumers%0D%0A%0D%0Ahttps%3A%2F%2Fwww.nbcdfw.com%2Fnews%2Fnbc-5-responds%2Fnbc-5-responds-getting-results-for-north-texas-consumers%2F3222616%2F"},"bylines":[{"description":"Kristi Nelson <\/span>\nKristi Nelson's fascination with journalism started when she was just 9 years old, and Santa left a typewriter for her beneath the Christmas tree.\n\n\n\n\n\nShe soon started banging out articles based on topics she saw on TV and would cut and paste the stories on paper, which she would then sell to family members for 25 cents each. It was the beginning of a long love affair with news and storytelling.\n\n\n\n<a href=https://www.nbcdfw.com/news/nbc-5-responds/how-to-identify-energy-vampires/3217403/\"mailto:Kristi.Nelson@nbcuni.com/">E-mail Kristi<\/a> | <a href=https://www.nbcdfw.com/"http:////kristinbc5/" target=\"_blank\" rel=\"noreferrer noopener\">Follow Kristi on Twitter<\/a> | <a href=https://www.nbcdfw.com/"http:////KristiNelsonJournalist/" target=\"_blank\" rel=\"noreferrer noopener\">Like Kristi on Facebook<\/a> | <a target=\"_blank\" href=https://www.nbcdfw.com/"https:////www.instagram.com//kristinelsonnbc5///" rel=\"noreferrer noopener\">Follow Kristi on Instagram<\/a>\n\n\n\nFast forward more than 30 years, and Kristi is now a multiple award-winning journalist, and the anchor of NBC 5 First at Four and NBC 5 Responds reporter.\n\n\n\nIn the nearly two decades she\u2019s spent at NBC 5, she\u2019s also hosted Lone Star Politics, NBC 5 Spotlight and been at the forefront of some of the region\u2019s most memorable breaking news stories.\n\n\n\nKristi's extensive experience goes beyond her time reporting and anchoring in the nation's 5th largest television news market. She started her journalism career as a newspaper reporter, spending several summers as an intern at The Dallas Morning News before going on to work at The Philadelphia Inquirer, and later, The Cincinnati Enquirer.\n\n\n\nKristi got a taste of the sports world when she joined the National Basketball Association's Communications Department, working as a writer within the Publishing Ventures division. She authored feature articles for commemorative magazines and NBA-branded publications, including Inside Stuff and Hoop magazines, and was part of the media relations team mobilized for major events, including NBA Finals, NBA All-Star Weekend and NBA Draft.\n\n\n\nHer work at the NBA led to another accomplishment \u2013 that of being a published author. Kristi finished \"The Chamique Holdsclaw Story\" while working on a Master's degree at Columbia University. It was published in 2000 by Scholastic Press.\n\n\n\nIn recent years, Kristi has distinguished herself through coverage of issues relating to justice, race, communities and health.\n\n\n\nIn August 2011, Kristi donated a kidney to her mother and documented the process in <a href=https://www.nbcdfw.com/"https:////www.nbcdfw.com//news//health//Kristis-Gift.html/">a multiple-part series called \"Kristi's Gift,\" which aired on NBC 5 the week of the surgery<\/a>. The series earned Kristi an Emmy.\n\n\n\nKristi has three Lone Star Emmys and earned a Gracie Award from the prestigious national organization, The Alliance for Women in Media. She also has multiple awards from the National Association of Black Journalists and has been honored by several local organizations for both her work as a journalist and her contributions to the North Texas community.\n\n\n\n\n","display_name":"Kristi Nelson","id":"1:8:2232586","url":"https:\/\/www.nbcdfw.com\/author\/kristi-nelson\/","twitter":"kristinbc5","twitter_url":"https:\/\/twitter.com\/kristinbc5","thumbnail":[],"user_id":558}],"active-contest":null,"profile_contact_info":{"email":"","twitter":"","facebook":"","instagram":""},"content_blocks":[{"blockName":"core\/paragraph","attrs":[],"namespace":"core","rendered":"\nNBC 5 Responds takes a look at some resolutions to issues that included COVID-19 test backlogs and ticket refunds for canceled or postponed concerts.<\/p>\n"}],"team":[],"nbc_attributes":{"size":"S"},"syndication":{"nationalized":false,"syndicated":false,"syndicated_out":false,"linked":true,"id":"","site_id":""},"object_sensitivity":"","excerpt_link_display":[],"originating_market":"Dallas-Fort Worth","originating_site_id":8,"originating_call_letters":"KXAS","originating_brand":"nbc","freewheel_policy_id":"40601299","excerpt":"NBC 5 Responds takes a look at some resolutions to issues that included COVID-19 test backlogs and ticket refunds for canceled or postponed concerts.","date_gmt":"2023-03-24T22:24:02","modified":"2023-03-24T17:31:27","modified_gmt":"2023-03-24T22:31:27","network_object_id":"1:8:3222616","canonical_url":"https:\/\/www.nbcdfw.com\/news\/nbc-5-responds\/nbc-5-responds-getting-results-for-north-texas-consumers\/3222616\/","collection":[1304,7101],"tags":[],"categories":[1303],"content_rendered":"\nNBC 5 Responds takes a look at some resolutions to issues that included COVID-19 test backlogs and ticket refunds for canceled or postponed concerts.<\/p>\n","video_hero_text":"NBC 5 Responds takes a look at some resolutions to issues that included COVID-19 test backlogs and ticket refunds for canceled or postponed concerts.<\/p>\n","is_failover_image":false,"sponsor":{"id":"","type":"","dart_url":"","dart_pixel":"","link_out_name":"","link_out_url":"","name":"","sponsor_id":"","sponsor_ad_id":"","to_homepage":false,"sponsor_expiration":"","expired":false},"formatted_length":"1:13"},{"context":"","source":"","post_noid":"","date":"2023-03-23T17:16:40","type":"video","date_string":"<time class=\"entry-date published\" datetime=\"2023-03-23T22:16:40+00:00\">March 23, 2023 5:16 pm<\/time>","date_string_short":"<time class=\"entry-date published\" datetime=\"2023-03-23T22:16:40+00:00\">Mar 23<\/time>","eyebrow":{"link":"https:\/\/www.nbcdfw.com\/tag\/u-s-treasury\/","label":"U.S. Treasury","sponsored":false},"title":"NBC 5 Responds Helps North Texas Man Get Savings Bond Payout","summary":"A lot of people still invest in U.S. Savings Bonds, but one North Texas man had a problem getting the money from his matured bond. 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AND THE NASDAQ RALLIED MORE THAN 100 POINTS. >>> A LOT OF PEOPLE STILL INVEST IN U.S. SAVINGS BOND, BUT ONE MAN IN NORTH TEXAS HAD A PROBLEM GETTING HIS MONEY. KRISTI NELSON EXPLAINS HOW NBC 5 RESPONDS HELPED HIM CASH OUT. >> Reporter: JOHNNY MOORE OF DALLAS INVESTED IN U.S. SAVINGS BONDS, WHICH LEND MONEY TO THE GOVERNMENT AND IN TURN, THE GOVERNMENT PAYS THAT MONEY BACK WITH INTEREST. WITH SOME INVESTMENTS HITTING THEIR 20-YEAR MATURITY DATE, HE CASHED OUT. THEY ARE MANAGED ON LINE, AND THE SITE PROMISES THAT ALL MONEY WILL BE TRANSFERRED IN TWO DAYS. MOORE MADE HIS REQUEST BACK IN AUGUST ABOUT MID NOVEMBER, HE CONTACTED NBC 5 RESPONDS FOR HELP SAYING I INVESTED IN THE GOVERNMENT WITH FULL TRUST. AND NOW I DON\u2019T TRUST THEM AT ALL. THANKFULLY, WE WERE ABLE TO RESTORE HIS TRUST BY CONTACTING THE U.S. TREASURY. SHORTLY AFTER, A REPRESENTATIVE CONTACTED MR. MOORE AND HIS FUNDS WERE TRANSFERRED, TOTALLING NEARLY $20,000. THE U.S. TREASURY DOESN\u2019T COMMENT ON INDIVIDUAL CASES, BUT DID SAY SUCH ISSUES ARE FLAGGED FOR AWARENESS. MOORE KEPT SCREEN SHOTS AND COPIES OF EMAILS, AND THAT HELPED OUR TEAM TRACK HIS MONEY. 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It was the beginning of a long love affair with news and storytelling.\n\n\n\n<a href=https://www.nbcdfw.com/news/nbc-5-responds/how-to-identify-energy-vampires/3217403/\"mailto:Kristi.Nelson@nbcuni.com/">E-mail Kristi<\/a> | <a href=https://www.nbcdfw.com/"http:////kristinbc5/" target=\"_blank\" rel=\"noreferrer noopener\">Follow Kristi on Twitter<\/a> | <a href=https://www.nbcdfw.com/"http:////KristiNelsonJournalist/" target=\"_blank\" rel=\"noreferrer noopener\">Like Kristi on Facebook<\/a> | <a target=\"_blank\" href=https://www.nbcdfw.com/"https:////www.instagram.com//kristinelsonnbc5///" rel=\"noreferrer noopener\">Follow Kristi on Instagram<\/a>\n\n\n\nFast forward more than 30 years, and Kristi is now a multiple award-winning journalist, and the anchor of NBC 5 First at Four and NBC 5 Responds reporter.\n\n\n\nIn the nearly two decades she\u2019s spent at NBC 5, she\u2019s also hosted Lone Star Politics, NBC 5 Spotlight and been at the forefront of some of the region\u2019s most memorable breaking news stories.\n\n\n\nKristi's extensive experience goes beyond her time reporting and anchoring in the nation's 5th largest television news market. She started her journalism career as a newspaper reporter, spending several summers as an intern at The Dallas Morning News before going on to work at The Philadelphia Inquirer, and later, The Cincinnati Enquirer.\n\n\n\nKristi got a taste of the sports world when she joined the National Basketball Association's Communications Department, working as a writer within the Publishing Ventures division. She authored feature articles for commemorative magazines and NBA-branded publications, including Inside Stuff and Hoop magazines, and was part of the media relations team mobilized for major events, including NBA Finals, NBA All-Star Weekend and NBA Draft.\n\n\n\nHer work at the NBA led to another accomplishment \u2013 that of being a published author. Kristi finished \"The Chamique Holdsclaw Story\" while working on a Master's degree at Columbia University. It was published in 2000 by Scholastic Press.\n\n\n\nIn recent years, Kristi has distinguished herself through coverage of issues relating to justice, race, communities and health.\n\n\n\nIn August 2011, Kristi donated a kidney to her mother and documented the process in <a href=https://www.nbcdfw.com/"https:////www.nbcdfw.com//news//health//Kristis-Gift.html/">a multiple-part series called \"Kristi's Gift,\" which aired on NBC 5 the week of the surgery<\/a>. The series earned Kristi an Emmy.\n\n\n\nKristi has three Lone Star Emmys and earned a Gracie Award from the prestigious national organization, The Alliance for Women in Media. She also has multiple awards from the National Association of Black Journalists and has been honored by several local organizations for both her work as a journalist and her contributions to the North Texas community.\n\n\n\n\n","display_name":"Kristi Nelson","id":"1:8:2232586","url":"https:\/\/www.nbcdfw.com\/author\/kristi-nelson\/","twitter":"kristinbc5","twitter_url":"https:\/\/twitter.com\/kristinbc5","thumbnail":[],"user_id":558}],"active-contest":null,"profile_contact_info":{"email":"","twitter":"","facebook":"","instagram":""},"content_blocks":[{"blockName":"core\/paragraph","attrs":[],"namespace":"core","rendered":"\nA lot of people still invest in U.S. Savings Bonds, but one North Texas man had a problem getting the money from his matured bond. 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IT IS A QUESTION THAT OUR NBC 5 RESPONDS AND TELEMUNDO 39 RESPONDE TEAM IS GETTING A LOT. SO OUR DIANA ZOGA WALKS YOU THROUGH WHAT TO CONSIDER. >> THE SUNNY NORTH TEXAS SKY. VERONICA RENDON REAL POINTS TO THE 20 SOLAR PANELS INSTALLED ON HER HOUSE SIX YEARS AGO. [ SPEAKING NON-ENGLISH ] REAL SAYS THE SYSTEM DOES NOT REAL SAYS THE SYSTEM DOES NOT GENERATE ALL THE ELECTRICITY HER HOME NEEDS. THE BILLS STILL COME, BUT REAL SAYS HER ELECTRIC BILLS ARE LOWER AND SHE\u2019S HAPPY WITH THE SYSTEM. ACCORDING TO THE SOLAR ENERGY INDUSTRY\u2019S ASSOCIATION TEXAS RANKS SECOND NATIONALLY IN THE INSTALLATION OF SOLAR, GENERATING NEARLY 5% OF THE STATE\u2019S ELECTRICITY. BUT SOME CONSUMERS SAY THEY\u2019RE NOT SEEING THE BENEFITS. ACCORDING TO COMPLAINT DATA WE OBTAINED FROM THE TX TEXT OFFICE OF THE ATTORNEY GENERAL, ITS CONSUMER PROTECTION DIVISION COUNTED AROUND 700 COMPLAINTS ABOUT SOLAR PANEL COMPANIES BETWEEN JANUARY 2020 AND OCTOBER 2022. IN THE COMPLAINTS WE REVIEWED CONSUMERS REPORTED ISSUES WITH THE OPERATION OF THE PANELS. PROMISES OF ENERGY SAVINGS FALLING SHORT. AND CONFUSION OVER PROMISED TAX INCENTIVES. [ SPEAKING NON-ENGLISH ] [ SPEAKING NON-ENGLISH ] DON JESUS HERNANDEZ SAYS THE PERSON WHO SOLD HIM ON HIS SYSTEM SAID HE\u2019D GET THOUSANDS BACK WHEN FILING HIS FEDERAL INCOME TAXES. HERNANDEZ SAYS HE DIDN\u2019T. WHILE THERE ARE ENERGY TAX CREDITS AVAILABLE IT\u2019S A CREDIT AGAINST THE AMOUNT THE TAXPAYER OWES IN FEDERAL INCOME TAXES. IT\u2019S NOT A GUARANTEED REFUND. AND BE AWARE OF SALES PITCHES THAT CLAIM THEY\u2019RE EXPIRING. >> SOMETIMES WE HEAR PEOPLE SAYING OH, I WAS TOLD THE TAX CREDIT IS EXPIRING NEXT MONTH AND I HAVE TO SIGN UP NOW. THE FEDERAL INCOME TAX CREDIT FOR SOLAR WAS RECENTLY AND ENDED TO 30% FOR THE NEXT TEN YEARS. >> Reporter: HANNAH MITCHELL WITH A NON-PROFIT THAT ADVOCATES FOR SOLAR AND HELPS NEIGHBORS FORM CO-OPS OFFERS SOME GENERAL TIPS FOR CONSUMERS WHO WANT TO GO SOLAR. >> SOME THINGS TO WATCH OUT FOR, ANYTHING THAT CLAIMS THAT GOUR OOUR GOING TO BE MAKING MONEY BY GOING SOLAR IS USUALLY A RED FLAG. SOLAR CAN HELP BRING DOWN YOUR ELECTRICITY BILL COSTS BUT NO ONE\u2019S GOING TO BE PAYING YOU TO INSTALL THE SYSTEM. >> Reporter: GET MULTIPLE BIDS AND RESEARCH COMPANIES. CHECK REVIEWS AND MAKE SURE THE INSTALLER IS A LICENSED ELECTRICIAN AND ASK ABOUT THE PROCESS TO GET THE SYSTEM CONNECTED TO THE GRID. READ THE CONTRACT CAREFULLY AND UNDERSTAND THE TERMS. SOME CONSUMERS BUY THE PANELS OUTRIGHT AND OWN THEM. OTHERS MAY SIGN UP TO FINANCE THE PANELS. >> IF IT\u2019S A HIGH-PRESSURE SALES SITUATION JUST STEP BACK FOR A MOMENT AND SAY HEY, YOU KNOW WHAT, SOLAR PANELS THAT I DECIDE ON TODAY OR TOMORROW, IT\u2019S NOT GOING TO MAKE THAT -- ANY DIFFERENCE, WHETHER I BUY THEM TODAY OR WHETHER I BUY THEM TOMORROW. >> TAKE THE TIME TO DECIDE IF","video_id":"2185230403933","video_length":"205839","video_provider":"mpx","short_video_excerpt":"","show":"","event":"","genre":"","mpx_download_pid_mobile_low":"r5y808nooHQI","pid_streaming_web_mobile_low":"","mpx_download_pid_mobile_standard":"LNcCwKydGD55","pid_streaming_mobile_standard":"xYKjRga6ATVR","media_pid":"gf3zy97xdLB3","alleypack_schedule_unpublish":"","feed_remote_id":"mpx_2185230403933","feed_thumbnail_url":""},"category_names":{"329284":"News","1303":"NBC 5 Responds"},"tag_names":{"38956":"NBC 5 Responds"},"custom_data":{"ContentPartner":"None","Source":"WEBFM","SyndicationAllowed":"true","mSNVideoCategories":"MSN Video v4 Connector-most watched news","mSNVideoContentSupplierID":"NBC_Local","mSNVideoCountry":"us","subtitle":"nosubtitle","uploadedByTeam":"1","youtubeChannel":"None","sentiment":"Neutral"}},"share_links":{"facebook":"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.nbcdfw.com%2Fnews%2Fnbc-5-responds%2Fare-solar-panels-right-for-you%2F3219998%2F&Are%20Solar%20Panels%20Right%20for%20You%3F","twitter":"https:\/\/twitter.com\/intent\/tweet?text=Are%20Solar%20Panels%20Right%20for%20You%3F&url=https%3A%2F%2Fwww.nbcdfw.com%2Fnews%2Fnbc-5-responds%2Fare-solar-panels-right-for-you%2F3219998%2F","email":"mailto:?body=Are%20Solar%20Panels%20Right%20for%20You%3F%0D%0A%0D%0Ahttps%3A%2F%2Fwww.nbcdfw.com%2Fnews%2Fnbc-5-responds%2Fare-solar-panels-right-for-you%2F3219998%2F"},"bylines":[{"description":"Diana Zoga <\/span>\nDiana Zoga is the consumer reporter for NBC 5 Responds - helping North Texans resolve their consumer complaints and understand their rights.\n\n\n\n\n\nDiana joined NBC 5 in 2017 after spending 14 years as a reporter at news stations in St Louis, Missouri, Tulsa, Oklahoma and Sherman, Texas.\n\n\n\nDiana is a graduate of Plano East Senior High School and the University of Texas at Austin.\n\n\n\n<a rel=\"noreferrer noopener\" target=\"_blank\" href=https://www.nbcdfw.com/"https:////twitter.com//DianaNBC5/">Follow Diana on Twitter<\/a> | <a rel=\"noreferrer noopener\" target=\"_blank\" href=https://www.nbcdfw.com/"https:////www.facebook.com//DianaNBC5///">Like Diana on Facebook <\/a> | <a rel=\"noreferrer noopener\" target=\"_blank\" href=https://www.nbcdfw.com/"https:////www.instagram.com//dianajournalist///">Follow Diana on Instagram<\/a>\n\n\n\nDiana is the daughter of Kosovar Albanian immigrants and still speaks Albanian at home.\n\n\n\nDuring the war in Kosova in the late 1990s, much of her family had to escape to refugee camps to survive. News coverage became critical, as she often scoured news stories looking for any sign of her relatives.\n\n\n\nThat experience later inspired Diana to go into journalism - which she says feels more like a calling than a job.\n\n\n\nDiana is married and lives in Dallas, a short drive from her parents' home, so she continues to enjoy her mother's home-cooking a few nights a week.\n","display_name":"Diana Zoga","id":"1:8:2232700","url":"https:\/\/www.nbcdfw.com\/author\/diana-zoga\/","twitter":"DianaNBC5","twitter_url":"https:\/\/twitter.com\/DianaNBC5","thumbnail":[],"user_id":568}],"active-contest":null,"profile_contact_info":{"email":"","twitter":"","facebook":"","instagram":""},"content_blocks":[{"blockName":"core\/paragraph","attrs":[],"namespace":"core","rendered":"\nNBC 5 Responds takes a closer look at solar panels and the key things consumers should know before making a purchase.<\/p>\n"}],"team":[],"nbc_attributes":{"size":"S"},"syndication":{"nationalized":false,"syndicated":false,"syndicated_out":false,"linked":true,"id":"","site_id":""},"object_sensitivity":"","excerpt_link_display":[],"originating_market":"Dallas-Fort Worth","originating_site_id":8,"originating_call_letters":"KXAS","originating_brand":"nbc","freewheel_policy_id":"40601299","excerpt":"NBC 5 Responds takes a closer look at solar panels and the key things consumers should know before making a purchase.","date_gmt":"2023-03-22T03:21:02","modified":"2023-03-21T22:28:10","modified_gmt":"2023-03-22T03:28:10","network_object_id":"1:8:3219998","canonical_url":"https:\/\/www.nbcdfw.com\/news\/nbc-5-responds\/are-solar-panels-right-for-you\/3219998\/","collection":[7101],"tags":[38956],"categories":[1303],"content_rendered":"\nNBC 5 Responds takes a closer look at solar panels and the key things consumers should know before making a purchase.<\/p>\n","video_hero_text":"NBC 5 Responds takes a closer look at solar panels and the key things consumers should know before making a purchase.<\/p>\n","is_failover_image":false,"sponsor":{"id":"","type":"","dart_url":"","dart_pixel":"","link_out_name":"","link_out_url":"","name":"","sponsor_id":"","sponsor_ad_id":"","to_homepage":false,"sponsor_expiration":"","expired":false},"formatted_length":"3:25"},{"context":"","source":"","post_noid":"","date":"2023-03-15T22:27:51","type":"video","date_string":"<time class=\"entry-date published\" datetime=\"2023-03-16T03:27:51+00:00\">March 15, 2023 10:27 pm<\/time>","date_string_short":"<time class=\"entry-date published\" datetime=\"2023-03-16T03:27:51+00:00\">Mar 15<\/time>","eyebrow":{"link":"https:\/\/www.nbcdfw.com\/tag\/nbc-5-responds\/","label":"NBC 5 Responds","sponsored":false},"title":"Preparing for Severe Weather: How to Save Time and Money","summary":"North Texas is no stranger to severe weather. 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AS WE PUSH DEEPER INTO THE STORM SEASON. NBC 5 RESPONDS IS HELPING YOU NBC 5 RESPONDS IS HELPING YOU PREPARE. TONIGHT, GREAT INFORMATION ABOUT FLOOD INSURANCE AND THE STEPS YOU CAN TAKE TO PROTECT TAKE TO PROTECT YOURSELF IF YOU HAVE TO FILE A CLAIM. CLAIM. >> Reporter: WITH MORE THAN NINE INCHES OF RAIN FELL IN JUST 24 HOURS IN NORTH TEXAS. HE WATCHED AS SOME OF IT SWEPT INTO HER HOME. >> I SAW IT, IT IS COMING IN. I CAN JUST SEE IT. IT JUST WENT RIGHT ON IN HERE IT JUST WENT RIGHT ON IN HERE THROUGH THE CRACK OF THE DOOR. IT WAS COMING FROM EVERYTHING. IT WAS SCARY. IT WAS SCARY. I JUST DID NOT THINK IT WAS GOING TO STOP. >> Reporter: SHANNON SAYS THE WATER CAUSED THOUSANDS IN DAMAGE. AND ALTHOUGH SHE HAD HOMEOWNER\u2019S INSURANCE NONE OF IT WAS COVERED. >> NO. NOTHING. NOTHING. NOTHING. NOT ONE THING OF IT WAS COVERED. COVERED. >> Reporter: STANDARDS HOMEOWNERS DOES NOT COVER FLOOD DAMAGE. CONSUMERS WOULD PURCHASE SEPARATE COVERAGE FROM THE NATIONAL FLOOD INSURANCE PROGRAM ADMINISTERED BY FEMA. IN SOME PLACES CONSIDERED HIGH RISK, FLOOD RISK, FLOOD INSURANCE MAY BE REQUIRED BY THE MORTGAGE LENDER. AS WE HAVE SEEN, FLOODING CAN HAPPEN ANYWHERE. ANYWHERE. ON AVERAGE, 40% OF NFIP FLOOD INSURANCE CLAIMS COME FROM OUTSIDE HIGH RISK FLOOD ZONES. THE FEMA FLOOD MAP SHOWS HER HOME IS IN A MINIMAL FLOOD HAZARD AREA. >> AT NO TIME WOULD YOU FIND THAT THIS AREA WILL NOT FLOOD. AREA WILL NOT FLOOD. THERE IS ALWAYS A RISK. >> Reporter: GILBERT, REGIONAL FLOOD INSURANCE SAYS CONSUMERS WITHOUT FLOOD INSURANCE CAN NOT FALL BACK ALWAYS ON FEDERAL DISASTER HELP. THE PRESIDENT WOULD HAVE TO THE PRESIDENT WOULD HAVE TO DECLARE A DISASTER. EVEN THEN, ASSISTANCE IS LIMITED. >> A LOT OF PEOPLE THINK FEMA WILL COME IN AND MAKE YOU WHOLE AGAIN. AND MAKE YOU WHOLE AGAIN. WELL, FEMA WILL COME IN AND WELL, FEMA WILL COME IN AND GIVE YOU DISASTER ASSISTANCE. THAT DISASTER ASSISTANCE THAT DISASTER ASSISTANCE AVERAGE FOR HURRICANE HARVEY WAS $4,000. AVERAGE CLAIM $15,000. >> CHECK WITH YOUR PROVIDER >> CHECK WITH YOUR PROVIDER ABOUT BUYING A FLOOD POLICY. FLOOD POLICY. THEN SEARCH FLOODSMART.GOV. THE DIRECTOR EXPLAINS YEARLY COST FOR HOMEOWNERS CAN START AT SEVERAL HUNDRED DOLLARS. >> THERE ARE GOING TO BE COMMUNITIES THAT ARE HIGHER RISK WITH HIGHER PRICES. BUT, THAT, THAT IS THE BALLPARK THAT YOU MIGHT EXPECT IN THE $600, $700. MIGHT EXPECT IN THE $600, $700. >> MOST POLICIES HAVE 30-DAY WAITING PERIOD BEFORE KICKING IN. THE DEPARTMENT OF INSURANCE TELLS NBC 5 RESPONDS IT ESTIMATES NO MORE THAN 12% OF TEXANS HAVE FLOOD INSURANCE. HAVE FLOOD INSURANCE. >> I HEAR TOO OFTEN FROM PEOPLE WHO BOUGHT HOMEOWNERS INSURANCE AND WHEN THE FLOOD CAME THROUGH AND DID THE DAMAGE TO THEIR HOME THEY HAD TO PAY OUT-OF-POCKET. IT IS DEVASTATING. IT IS DEVASTATING. >> Reporter: IF IT IS FLOODING, HAIL, TORNADOES, IF YOU EVER HAVE TO FILE A CLAIM CONSUMERS SHOULD MAKE THE CALL QUICKLY. >> YOU DON\u2019T WANT THE INSURANCE COMPANY TO COMPANY TO SAY YOU DELAYED AND THEY DID NOT HAVE AN OPPORTUNITY TO INSPECT THE PROPERTY. TO INSPECT THE PROPERTY. AND NOW ALL OF THESE OTHER THINGS HAVE HAPPENED TO THE PROPERTY SO WE WILL NOT PAY FOR IT. >> Reporter: THE EXECUTIVE DIRECTOR SAYS DOCUMENT ALL OF YOUR COMMUNICATIONS. >> IF YOU ARE E-MAILING THEM, TEXTING THEM, WHEREVER YOU ARE DO, WHOEVER YOU ARE COMMUNICATING WITH THE INSURANCE COMPANY, KEEP A SEPARATE LOG TO KEEP IT STRAIGHT. IF THEY END UP DENYING YOUR CLAIM WRONGFULLY IT IS AN IMPORTANT RECORD FOR YOU TO HAVE. >> YOU KNOW TO TAKE PHOTOS, VIDEO OF ANY VIDEO OF ANY DAMAGE THEY RECEIVED FOR EMERGENCY REPAIRS. EMERGENCY REPAIRS. BUT, SAVE EVIDENCE OF THE DAMAGE, TOO. THAT COULD BE A SECTION OF PIPE THAT BURST IN A FREEZE OR PIECE OF CARPET DAMAGED WHEN RAIN DAMAGED WHEN RAIN CAME IN THROUGH A HOLE IN THE ROOF. YOUR INSURANCE MAY ASK TO INSPECT IT. INSPECT IT. THOUGH CLAIMS CAN BE HANDLED VIRTUALLY, IF AN ADJUSTOR COMES OUT ASK WHO THEY ARE WORKING FOR. SOME INSURANCE COMPANIES WILL NEED TO BRING IN OUTSIDE HELP. >> ASK WHO IS YOUR CONTACT. THAT WILL BE THE DECISION-MAKER ON YOUR CLAIM. >> Reporter: HERE IS SOMETHING YOU DO, BEFORE YOU WOULD HAVE TO FILE A CLAIM ALL YOU NEED IS YOUR CLAIM ALL YOU NEED IS YOUR PHONE AND 30 MINUTES TO TAKE A HOME INVENTORY. THIS DOCUMENTS THE CONDITION OF YOUR HOME YOUR HOME AND THE CONTENTS. >> RECORD VIDEOS, CAPTURE MODEL >> RECORD VIDEOS, CAPTURE MODEL AND SERIAL NUMBERS OF VALUABLE ITEMS AND SAVE THE INVENTORY TO THE CLOUD OR E-MAIL YOURSELF FOR SAFE KEEPING. >> DO IT AT LEAST ONCE A YEAR. EVERY TIME YOU MOVE, WHEREVER","video_id":"2182597187527","video_length":"295429","video_provider":"mpx","short_video_excerpt":"","show":"","event":"","genre":"","mpx_download_pid_mobile_low":"GTNQBpBK4oX2","pid_streaming_web_mobile_low":"","mpx_download_pid_mobile_standard":"_y5hl6sNWFqp","pid_streaming_mobile_standard":"I07quwY9gt34","media_pid":"HLoUoHJXOa5H","alleypack_schedule_unpublish":"","feed_remote_id":"mpx_2182597187527","feed_thumbnail_url":""},"category_names":{"329284":"News","1098":"Local","1303":"NBC 5 Responds"},"tag_names":{"38956":"NBC 5 Responds","354833":"weather connection"},"custom_data":{"ContentPartner":"None","Source":"WEBFM","SyndicationAllowed":"true","mSNVideoCategories":"MSN Video v4 Connector-most watched news","mSNVideoContentSupplierID":"NBC_Local","mSNVideoCountry":"us","subtitle":"nosubtitle","uploadedByTeam":"1","youtubeChannel":"None","sentiment":"Positive"}},"share_links":{"facebook":"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.nbcdfw.com%2Fnews%2Fnbc-5-responds%2Fpreparing-for-severe-weather-how-to-save-time-and-money%2F3215928%2F&Preparing%20for%20Severe%20Weather%3A%20How%20to%20Save%20Time%20and%20Money","twitter":"https:\/\/twitter.com\/intent\/tweet?text=Preparing%20for%20Severe%20Weather%3A%20How%20to%20Save%20Time%20and%20Money&url=https%3A%2F%2Fwww.nbcdfw.com%2Fnews%2Fnbc-5-responds%2Fpreparing-for-severe-weather-how-to-save-time-and-money%2F3215928%2F","email":"mailto:?body=Preparing%20for%20Severe%20Weather%3A%20How%20to%20Save%20Time%20and%20Money%0D%0A%0D%0Ahttps%3A%2F%2Fwww.nbcdfw.com%2Fnews%2Fnbc-5-responds%2Fpreparing-for-severe-weather-how-to-save-time-and-money%2F3215928%2F"},"bylines":[{"description":"Diana Zoga <\/span>\nDiana Zoga is the consumer reporter for NBC 5 Responds - helping North Texans resolve their consumer complaints and understand their rights.\n\n\n\n\n\nDiana joined NBC 5 in 2017 after spending 14 years as a reporter at news stations in St Louis, Missouri, Tulsa, Oklahoma and Sherman, Texas.\n\n\n\nDiana is a graduate of Plano East Senior High School and the University of Texas at Austin.\n\n\n\n<a rel=\"noreferrer noopener\" target=\"_blank\" href=https://www.nbcdfw.com/"https:////twitter.com//DianaNBC5/">Follow Diana on Twitter<\/a> | <a rel=\"noreferrer noopener\" target=\"_blank\" href=https://www.nbcdfw.com/"https:////www.facebook.com//DianaNBC5///">Like Diana on Facebook <\/a> | <a rel=\"noreferrer noopener\" target=\"_blank\" href=https://www.nbcdfw.com/"https:////www.instagram.com//dianajournalist///">Follow Diana on Instagram<\/a>\n\n\n\nDiana is the daughter of Kosovar Albanian immigrants and still speaks Albanian at home.\n\n\n\nDuring the war in Kosova in the late 1990s, much of her family had to escape to refugee camps to survive. News coverage became critical, as she often scoured news stories looking for any sign of her relatives.\n\n\n\nThat experience later inspired Diana to go into journalism - which she says feels more like a calling than a job.\n\n\n\nDiana is married and lives in Dallas, a short drive from her parents' home, so she continues to enjoy her mother's home-cooking a few nights a week.\n","display_name":"Diana Zoga","id":"1:8:2232700","url":"https:\/\/www.nbcdfw.com\/author\/diana-zoga\/","twitter":"DianaNBC5","twitter_url":"https:\/\/twitter.com\/DianaNBC5","thumbnail":[],"user_id":568}],"active-contest":null,"profile_contact_info":{"email":"","twitter":"","facebook":"","instagram":""},"content_blocks":[{"blockName":"core\/paragraph","attrs":[],"namespace":"core","rendered":"\nNorth Texas is no stranger to severe weather. As NBC 5 Responds reports, there are steps consumers can take ahead of time.<\/p>\n"}],"team":[],"nbc_attributes":{"size":"S"},"syndication":{"nationalized":false,"syndicated":false,"syndicated_out":false,"linked":true,"id":"","site_id":""},"object_sensitivity":"","excerpt_link_display":[],"originating_market":"Dallas-Fort Worth","originating_site_id":8,"originating_call_letters":"KXAS","originating_brand":"nbc","freewheel_policy_id":"40601299","excerpt":"North Texas is no stranger to severe weather. As NBC 5 Responds reports, there are steps consumers can take ahead of time.","date_gmt":"2023-03-16T03:27:51","modified":"2023-03-15T22:32:57","modified_gmt":"2023-03-16T03:32:57","network_object_id":"1:8:3215928","canonical_url":"https:\/\/www.nbcdfw.com\/news\/nbc-5-responds\/preparing-for-severe-weather-how-to-save-time-and-money\/3215928\/","collection":[7101],"tags":[38956,354833],"categories":[1098,1303],"content_rendered":"\nNorth Texas is no stranger to severe weather. As NBC 5 Responds reports, there are steps consumers can take ahead of time.<\/p>\n","video_hero_text":"North Texas is no stranger to severe weather. 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started when she was just 9 years old, and Santa left a typewriter for her beneath the Christmas tree.\n\n\n\n\n\nShe soon started banging out articles based on topics she saw on TV and would cut and paste the stories on paper, which she would then sell to family members for 25 cents each. It was the beginning of a long love affair with news and storytelling.\n\n\n\n<a href=https://www.nbcdfw.com/news/nbc-5-responds/how-to-identify-energy-vampires/3217403/\"mailto:Kristi.Nelson@nbcuni.com/">E-mail Kristi<\/a> | <a href=https://www.nbcdfw.com/"http:////kristinbc5/" target=\"_blank\" rel=\"noreferrer noopener\">Follow Kristi on Twitter<\/a> | <a href=https://www.nbcdfw.com/"http:////KristiNelsonJournalist/" target=\"_blank\" rel=\"noreferrer noopener\">Like Kristi on Facebook<\/a> | <a target=\"_blank\" href=https://www.nbcdfw.com/"https:////www.instagram.com//kristinelsonnbc5///" rel=\"noreferrer noopener\">Follow Kristi on Instagram<\/a>\n\n\n\nFast forward more than 30 years, and Kristi is now a multiple award-winning journalist, and the anchor of NBC 5 First at Four and NBC 5 Responds reporter.\n\n\n\nIn the nearly two decades she\u2019s spent at NBC 5, she\u2019s also hosted Lone Star Politics, NBC 5 Spotlight and been at the forefront of some of the region\u2019s most memorable breaking news stories.\n\n\n\nKristi's extensive experience goes beyond her time reporting and anchoring in the nation's 5th largest television news market. 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HER SMILE. >> SHE SAYS SHE WENT BACK AND FORTH WITH THE HOSPITAL ABOUT PAYING TO HAVE IT FIXED. HERE IS NBC 5 RESPONDS REPORTER. >> Reporter: AFTER UNDERGOING A >> Reporter: AFTER UNDERGOING A COLONOSCOPY TO PUT A TUBE DOWN A PATIENT\u2019S MOUTH, SHE WOKE UP PATIENT\u2019S MOUTH, SHE WOKE UP FROM ANESTHESIA WITH A STRANGE FEELING IN HER MOUTH. >> EXTINCTIVELY, MY TONGUE GRAZED THE BACK OF IT AND THERE WAS A SPACE. >> Reporter: SHE TURNED TO A NURSE. >> FIRST WORDS WERE, YOU KNOW, AM I MISSING A TOOTH? THAT\u2019S EXACTLY HOW I ASKED. JUST -- THIS IS CRAZY. >> Reporter: SHE SAYS THE PORCELAIN CROWN ON HER FRONT PORCELAIN CROWN ON HER FRONT TOOTH WAS SITTING ON HER CHEST. AFTER LEAVING THE HOSPITAL THAT AFTER LEAVING THE HOSPITAL THAT DAY, SHE SAW A DENTIST AND LEARNED IT WOULD NOT BE POSSIBLE TO SIMPLY REATTACH THE CROWN. >> THIS WAS ALL THAT WAS LEFT OF MY TOOTH AND SO THERE WAS NOTHING THAT THEY COULD GRASP NOTHING THAT THEY COULD GRASP AND SO THEY TOLD ME THEY WOULD HAVE TO GET A PARADONTIST INVOLVED. >> THE DENTAL OFFICE PROVIDED AN INITIAL ESTIMATE OF $12,655 AND LATER A SECOND QUOTE WITH ADJUSTED COATING FOR AROUND $10,000. >> SHE SAID THAT NUMBER WAS OVERWHELMING, I GUESS, TO PARAPHASE. >> Reporter: SHE LATER GOT A SECOND OPINION WITH AN ESTIMATED TREATMENT COSTING AROUND $3600. SHE SAYS THE SECOND DENTIST CAUTIONED THE FIX COULD COST MORE LATER. >> I COULD PROBABLY PULL IT BACK >> I COULD PROBABLY PULL IT BACK AND, YOU KNOW, PROBABLY GET ANOTHER POST. ANOTHER POST. HE SAYS BUT EVEN IF I DO THAT, THAT\u2019S -- THERE\u2019S NO GUARANTEE IT WILL LAST THREE MONTHS. IT WILL LAST THREE MONTHS. THERE\u2019S NO GUARANTEE IT WON\u2019T LAST A LIVE TIMEFETIME BUT IT CO COST MORE. >> Reporter: SHE ASKED THE >> Reporter: SHE ASKED THE HOSPITAL TO COVER THE COST OF REPAIRING THE TOOTH AND SHARED THIS EMAIL COMMUNICATION WITH NBC 5. IN IT, THE HOSPITAL WRITES A BITE BLOCK IS USED TO PROTECT BITE BLOCK IS USED TO PROTECT TEETH FROM THE SCOPE DURING THE PROCEDURE AND UNSURE OF PRIOR DENTAL HISTORY AND CAN\u2019T ANSWER WHY IT HAPPENED. WHY IT HAPPENED. THE HOSPITAL OFFERED TO PAY $2,990 FOR DENTAL TREATMENT. SHE DIDN\u2019T HAVE DENTAL COVERAGE AND FACING THOUSANDS OF DOLLARS. >> TALKING TO YOU, I DIDN\u2019T REALIZE I WAS STILL HURT BY IT IN MY HEART, PHYSICALLY, MENTALLY, EMOTIONALLY, I\u2019M HURT. I\u2019M MAD. I\u2019M MAD. >> Reporter: WHEN WE SPOKE, SHE SAID A DENTIST CEMENTED THE CROWN TO HER TOOTH AS A TEMPORARY SOLUTION. TEMPORARY SOLUTION. >> HE WAS KIND ENOUGH TO ROSEYE >> HE WAS KIND ENOUGH TO ROSEYE ROSEY -- RE-CEMENT IT BUT IT\u2019S BARELY HANGING ON. >> THE HOSPITAL SAYS IT HAS TO LOOK AT EVERY SITUATION CLOSELY AND BALANCE WHAT IS FAIR TO THE PATIENT AND COMMUNITY AS A WHOLE AND PATIENTS SIGN AN CONSENT AND PATIENTS SIGN AN CONSENT FORM THAT LISTS TOOTH INJURY AS A POSSIBILITY. THE HOSPITAL ALSO SAYS IT HAD NOT SEEN A SECOND OPINION UNTIL NOT SEEN A SECOND OPINION UNTIL AFTER WE REACHED OUT AND WAS REVIEWING IT. REVIEWING IT. SHE SAYS THE HOSPITAL LATER REACHED OUT WITH A SECOND OFFER TO PAY ANOTHER $667 FOR A TOTAL OF $3,667, THE ESTIMATED COST OF THE SECOND OPINION. THE SECOND OPINION. SHE TOLD US SHE\u2019S ACCEPTING THAT OFFER AND PUTTING IT TOWARDS A TREATMENT PLAN THAT REQUIRES SURGERY. SHE SAYS THE DENTIST IS DISCOUNTING SOME OF THE CARE AND SHE\u2019S WORKED OUT A PAYMENT PLAN FOR THE REST. IT NOT CLEAR EXACTLY HOW OFTEN IT NOT CLEAR EXACTLY HOW OFTEN DENTAL DRAMA HAPPENS DURING MEDICAL PROCEDURES. >> FROM A PURE MEDICAL STANDPOINT, IT\u2019S A RECOGNIZED STANDPOINT, IT\u2019S A RECOGNIZED RISK TO GENERAL ANESTHESIA. >> JEFF BRIAN IS AN ATTORNEY NOT INVOLVED IN THIS DISPUTE AND REPRESENTS PROVIDERS. >> NOT EVERY PATIENT COMES INTO A PROCEDURE WITH THE SAME SET OF TEETH, IF YOU WILL. YOU MAY HAVE PATIENTS, IF THEY YOU MAY HAVE PATIENTS, IF THEY HAVE CAPS OR CROWNS THAT MAY MAKE IT MORE SUSCEPTIBLE TO INJURY DURING THE PROCESS OF ANESTHESIA. >> GENERALLY, HE SAYS PATIENTS SHOULD TRY TO WORK WITH THE HOSPITAL EXPLAINING THEY MAY HAVE A DIFFICULT TIME FINDING A LAWYER. PAIN AND SUFFERING ARE CAPPED AT $250 THOUSAND $250,000. HE SAYS LITIGATION IS EXPENSIVE. >> IS THERE A CONTINGENCY FEE ARRANGEMENT, THERE IS NOT ENOUGH BENEFIT FOR THE ATTORNEY TO BENEFIT FOR THE ATTORNEY TO SPEND HIRING A DOCTOR TO PROVE NEGLIGENCE TO PURSUE THE LAWSUIT. >> Reporter: WHERE DOES THAT LEAVE PATIENTS THAT NEED A PROCEDURE BUT WORRY ABOUT THEIR TEETH. >> TELL THEM YES, I HAVE CROWNS, ESPECIALLY IF YOU HAVE CROWNS IN THE FRONT OF YOUR MOUTH. THAT\u2019S GOING TO BE THE MOST SUSCEPTIBLE AREA. >> Reporter: DR. HUNTER STEWART >> Reporter: DR. HUNTER STEWART WITH THE TEXAS DENTAL SOCIETY ANESTHESIAOLOGY ANESTHESIOLOGY, HE SAYS TEETH THAT ARE LOOSE OR PRIOR DENTAL WORK IS A RISK. WORK IS A RISK. >> DON\u2019T BE OVERLY CONCERNED BUT DO MAKE THE ATTENDING AWARE THAT YOU DO HAVE THAT CONCERN WITH YOUR MOUTH AND YOU\u2019D LIKE FOR THEM TO BE AS CAUTIOUS AS POSSIBLE. >> Reporter: SHE\u2019S SCHEDULED THE PROCEDURES TO EVENTUALLY PUT THE TOOTH BACK IN ITS PLACE. TOOTH BACK IN ITS PLACE. >> LIKE YOUR WHOLE LIFE IS VICARIOUSLY LIVED THROUGH YOUR TEETH. YOU HAVE TO SPEAK, YOU HAVE TO EAT. EAT. AND I WAS JUST DEFEATED. 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Universal, Inc.","sst_source_id":"","nbc_disable_legacy_embeds":false,"nbc_feed_loader_prevent_updates":"","post_video_prompt":"","nbc_checkout_experience_enabled":false,"rsn_disable_insider":false,"desktopFlashPid":"","mpx_dfxp_url":"https:\/\/prodamdlim.akamaized.net\/NBCU_LM_VMS_KXAS\/223\/490\/21249798408.dfxp","mp4_url":"","mpx_download_pid":"K3FnEDHGKcwC","mpx_download_pid_high":"qH3ZNFylmwoq","mpx_high_id":"","mpx_high_url":"","mpx_is_livestream":"","mpx_m3upid":"","mpx_pid":"LPqdAot8ErC7","mpx_thumbnail_url":"https:\/\/media.nbcdfw.com\/2023\/02\/CR-military-ring-2.png?resize=850%2C478&quality=85&strip=all","pid_streaming_web_high":"C_ggWFxOpW7d","pid_streaming_web_medium":"UZlpZQxCfH8o","subtitle":"","dfxp_url":"","video_call_letter":"KXAS","video_captions":">>> NBC 5 RESPONDS RECENTLY >>> NBC 5 RESPONDS RECENTLY RECEIVED AN UNUSUAL REQUEST FOR HELP. A FORT WORTH WOMAN HAS A A FORT WORTH WOMAN HAS A MILITARY RING THAT HER SON FOUND IN IRAQ WHILE DEPLOYED THERE. AFTER HE BROUGHT IT BACK HOME WITH HIM IT SAT FORGOTTEN IN A FOOTLOCKER FOR NEARLY TWO DECADES. NOW SHE NEEDS YOUR HELP GETTING THAT SPECIAL RING BACK TO THE SOLDIER OR FAMILY IT BELONGS TO. HERE\u2019S CHRISTY NELSON. HERE\u2019S CHRISTY NELSON. >> THIS IS MY SON. HE\u2019S IN HIS UNIFORM, THE ONE THEY HAD AT THAT TIME. >> Reporter: IT TAKES COURAGE TO WATCH YOUR CHILD GO OFF TO WAR. >> I JUST PUT THESE ON CERTAIN PAGES. >> Reporter: AND LIKE MANY OTHER MILITARY MOMS, MARY ADOPTED THAT MILITARY MOMS, MARY ADOPTED THAT SPECIAL COMBINATION OF SACRIFICE AND PRIDE KEEPING MULTIPLE SCRAPBOOKS OF EVERY SINGLE MEMORY SHE COULD COLLECT FROM MEMORY SHE COULD COLLECT FROM THE TIME HER SON, DOUGLAS, STOOD DEPLOYED THROUGH FOUR TOURS OF DUTY. >> HE\u2019S BATTLE READY. >> Reporter: HE MOVED TO ANOTHER STATE BUT LEFT LOTS OF MEMORIES BEHIND, AMONG THEM THIS RING. >> I ASKED HIM WHERE HE GOT IT AND HE SAID I FOUND IT SOMEWHERE AND HE SAID I FOUND IT SOMEWHERE IN IRAQ. I SAID WHERE WERE YOU, AND HE SAID I THINK I WAS IN BAGHDAD, SAID I THINK I WAS IN BAGHDAD, BUT I\u2019M NOT SURE. THIS WAS THE RING. >> Reporter: SHE CAME ACROSS THE RING AGAIN RECENTLY WHEN CLEANING OUT HER GARAGE IN FORT WORTH. AND WITH THE SELFLESS LOVE AND DEDICATION THAT DISTINGUISHES MILITARY MOMS, SHE VOWED TO GET THIS RING BACK WHERE IT BELONGS. >> I WANT THE FAMILY OF THE >> I WANT THE FAMILY OF THE SOLDIER OF THIS RING TO HAVE IT. IF IT WAS MY SON THAT LOST THE IF IT WAS MY SON THAT LOST THE RING I HOPE SOMEBODY WOULD BE AS KIND AND TRY TO FIND ME OR TRY TO FIND MY SON. >> Reporter: THE RING HAS MANY DISTINGUISHING FEATURES. ON TOP THE STONE IS SURROUNDED WITH THE WORDS, UNITED STATES WITH THE WORDS, UNITED STATES ARMY, ON ONE SIDE, A NICKNAME, T-BONE. >> AND IT HAS A DECK OF CARDS >> AND IT HAS A DECK OF CARDS OPENED WITH THE ACE. >> Reporter: AND EMBLAZONED WITH THE AMERICAN FLAG AND THE WORD TEXAS, HINTING THE WEARER WAS NATIVE TO THE LONE STAR STATE. AND FINALLY THE BIGGEST CLUE OF ALL, HIS NAME, TERRY SHEPHERD JR. SHEPHERD SPELLED WITH TWO Ps AND AN A. >> I DON\u2019T KNOW WHERE IT WAS FOUND, WHETHER IT WAS IN A TENT, FOUND, WHETHER IT WAS IN A TENT, IN THE SAND, WHETHER ON A TRUCK. >> Reporter: NBC 5 REACHED OUT TO THE COMPANY THAT MADE THE RING, TEXAS BASED BALFOUR. THE ORDER WAS SUBMITTED THROUGH A RETAILER THAT USED ONLY PAPER A RETAILER THAT USED ONLY PAPER FORMS AND THE DOCUMENTS WERE DISPOSED OF IN 2017. >> IT\u2019S A PRETTY RING FOR A SOLDIER. >> Reporter: SHE SAYS MILITARY RINGS ARE A GREAT SOURCE OF PRIDE, A SALUTE TO THE BRAVE PRIDE, A SALUTE TO THE BRAVE MILITARY MEMBER OR VETERAN WHO WEARS IT, CUSTOM MADE, ENGRAVED WITH EMBLEMS AND WORDS THAT TELL A PERSONAL STORY. AND SHE KNOWS THIS RING MEANS SOMETHING TO SOMEONE SOMEWHERE OUT THERE. OUT THERE. >> AND I\u2019LL KEEP LOOKING UNTIL I FIND HIM. >> Reporter: CHRISTY NELSON, NBC 5 RESPONDS. 5 RESPONDS. >> A SPECIAL LADY. ALL RIGHT, IF YOU HAVE ANY INFORMATION THAT COULD HELP, LET INFORMATION THAT COULD HELP, LET US KNOW BY CONTACTING NBC 5 RESPONDS AT NBC DFW.COM. HERE\u2019S ANOTHER LOOK AT THAT RING. IT HAS UNITED STATES ARMY WRITTEN ON TOP. ON ONE SIDE IS THE NICKNAME ON ONE SIDE IS THE NICKNAME T-BONE ALONG WITH THE IMAGE OF PLAYING CARDS.","video_id":"2172412995544","video_length":"211645","video_provider":"mpx","short_video_excerpt":"","show":"","event":"","genre":"","mpx_download_pid_mobile_low":"n8vuSZnKlXuK","pid_streaming_web_mobile_low":"","mpx_download_pid_mobile_standard":"L_6qLsePEQrz","pid_streaming_mobile_standard":"LPqdAot8ErC7","media_pid":"to7GBVuV4H6D","alleypack_schedule_unpublish":"","feed_remote_id":"mpx_2172412995544","feed_thumbnail_url":""},"category_names":{"329284":"News","1303":"NBC 5 Responds"},"tag_names":{"186":"Fort Worth","19342":"Military","38956":"NBC 5 Responds","51":"North Texas"},"custom_data":{"ContentPartner":"None","Source":"WEBFM","SyndicationAllowed":"true","mSNVideoCategories":"MSN Video v4 Connector-most watched news","mSNVideoContentSupplierID":"NBC_Local","mSNVideoCountry":"us","subtitle":"nosubtitle","uploadedByTeam":"1","youtubeChannel":"None","sentiment":"Positive"}},"share_links":{"facebook":"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.nbcdfw.com%2Fnews%2Fnbc-5-responds%2Fnorth-texas-woman-needs-help-finding-owner-of-military-ring%2F3194970%2F&North%20Texas%20Woman%20Needs%20Help%20Finding%20Owner%20of%20Military%20Ring","twitter":"https:\/\/twitter.com\/intent\/tweet?text=North%20Texas%20Woman%20Needs%20Help%20Finding%20Owner%20of%20Military%20Ring&url=https%3A%2F%2Fwww.nbcdfw.com%2Fnews%2Fnbc-5-responds%2Fnorth-texas-woman-needs-help-finding-owner-of-military-ring%2F3194970%2F","email":"mailto:?body=North%20Texas%20Woman%20Needs%20Help%20Finding%20Owner%20of%20Military%20Ring%0D%0A%0D%0Ahttps%3A%2F%2Fwww.nbcdfw.com%2Fnews%2Fnbc-5-responds%2Fnorth-texas-woman-needs-help-finding-owner-of-military-ring%2F3194970%2F"},"bylines":[{"description":"Kristi Nelson <\/span>\nKristi Nelson's fascination with journalism started when she was just 9 years old, and Santa left a typewriter for her beneath the Christmas tree.\n\n\n\n\n\nShe soon started banging out articles based on topics she saw on TV and would cut and paste the stories on paper, which she would then sell to family members for 25 cents each. It was the beginning of a long love affair with news and storytelling.\n\n\n\n<a href=https://www.nbcdfw.com/news/nbc-5-responds/how-to-identify-energy-vampires/3217403/\"mailto:Kristi.Nelson@nbcuni.com/">E-mail Kristi<\/a> | <a href=https://www.nbcdfw.com/"http:////kristinbc5/" target=\"_blank\" rel=\"noreferrer noopener\">Follow Kristi on Twitter<\/a> | <a href=https://www.nbcdfw.com/"http:////KristiNelsonJournalist/" target=\"_blank\" rel=\"noreferrer noopener\">Like Kristi on Facebook<\/a> | <a target=\"_blank\" href=https://www.nbcdfw.com/"https:////www.instagram.com//kristinelsonnbc5///" rel=\"noreferrer noopener\">Follow Kristi on Instagram<\/a>\n\n\n\nFast forward more than 30 years, and Kristi is now a multiple award-winning journalist, and the anchor of NBC 5 First at Four and NBC 5 Responds reporter.\n\n\n\nIn the nearly two decades she\u2019s spent at NBC 5, she\u2019s also hosted Lone Star Politics, NBC 5 Spotlight and been at the forefront of some of the region\u2019s most memorable breaking news stories.\n\n\n\nKristi's extensive experience goes beyond her time reporting and anchoring in the nation's 5th largest television news market. She started her journalism career as a newspaper reporter, spending several summers as an intern at The Dallas Morning News before going on to work at The Philadelphia Inquirer, and later, The Cincinnati Enquirer.\n\n\n\nKristi got a taste of the sports world when she joined the National Basketball Association's Communications Department, working as a writer within the Publishing Ventures division. She authored feature articles for commemorative magazines and NBA-branded publications, including Inside Stuff and Hoop magazines, and was part of the media relations team mobilized for major events, including NBA Finals, NBA All-Star Weekend and NBA Draft.\n\n\n\nHer work at the NBA led to another accomplishment \u2013 that of being a published author. Kristi finished \"The Chamique Holdsclaw Story\" while working on a Master's degree at Columbia University. It was published in 2000 by Scholastic Press.\n\n\n\nIn recent years, Kristi has distinguished herself through coverage of issues relating to justice, race, communities and health.\n\n\n\nIn August 2011, Kristi donated a kidney to her mother and documented the process in <a href=https://www.nbcdfw.com/"https:////www.nbcdfw.com//news//health//Kristis-Gift.html/">a multiple-part series called \"Kristi's Gift,\" which aired on NBC 5 the week of the surgery<\/a>. The series earned Kristi an Emmy.\n\n\n\nKristi has three Lone Star Emmys and earned a Gracie Award from the prestigious national organization, The Alliance for Women in Media. She also has multiple awards from the National Association of Black Journalists and has been honored by several local organizations for both her work as a journalist and her contributions to the North Texas community.\n\n\n\n\n","display_name":"Kristi Nelson","id":"1:8:2232586","url":"https:\/\/www.nbcdfw.com\/author\/kristi-nelson\/","twitter":"kristinbc5","twitter_url":"https:\/\/twitter.com\/kristinbc5","thumbnail":[],"user_id":558}],"active-contest":null,"profile_contact_info":{"email":"","twitter":"","facebook":"","instagram":""},"content_blocks":[{"blockName":"core\/paragraph","attrs":[],"namespace":"core","rendered":"\nNBC 5 Responds received a request for help from a Fort Worth woman who is trying to find the owner of a military ring her son found in 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BUT WHAT HAPPENS WHEN THERE IS AN ISSUE? AN ISSUE? GETTING A FIX CAN TAKE EVEN LONGER. THE NBC5 RESPONDS TEAM SPOKE WITH ONE NORTH TEXAS WOMAN WHO WITH ONE NORTH TEXAS WOMAN WHO SAYS A MISUNDERSTANDING LEFT HER WAITING FOR A REFUND FOR MONTHS. HERE\u2019S KRISTI NELSON. >> Reporter: JESSICA CUNNINGHAM OF GRAND PRAIRIE ORDERED NEW WINDOW BLINDS FROM HOME DEPOT BACK IN JANUARY. >> WE WANTED TO ORDER SOME NEW BLINDS THAT WOULD HAVE A ROD LONG ENOUGH FOR US TO BE ABLE TO LONG ENOUGH FOR US TO BE ABLE TO OPEN AND CLOSE THEM. >> Reporter: THE BLINDS COVERED THE HIGHEST WINDOWS IN HER TWO-STORY HOME, BUT SHE HAD TO HAVE A STEPLADDER TO ADJUST THEM. SHE CALLED HOME DEPOT ABOUT THE EXTENDERS SHE SAYS WERE PROMISED. HOME DEPOT TOLD HER THEY WEREN\u2019T AVAILABLE. >> SO, THEY AGREED THAT IT WAS THEIR MISTAKE, THEY THEIR MISTAKE, THEY MISCOMMUNICATED, AND THAT I COULD CHANGE THE WHOLE ORDER FROM ALL THE BLINDS TO NEW SETS OF SHADES. OF SHADES. >> Reporter: THE NEW SHADES ARE REMOTE-CONTROLLED WITH NO EXTENDER NEEDED, BUT THE INITIAL ORDER COULDN\u2019T BE RETURNED. >> THEY SAID THEY COULDN\u2019T TAKE THE BLINDS BACK THAT THEY HAD SENT US AND FOR ME TO DONATE THEM TO GOODWILL AND GET A RECEIPT AND SEND THEM THE RECEIPT OF THE DONATION, AND THEN THEY COULD REFUND. THEN THEY COULD REFUND. >> Reporter: SHE DID AS THEY SAID BUT NEVER GOT THE REFUND. >> FINALLY, AFTER ABOUT FOUR MONTHS, FIVE MONTHS, I REACHED OUT. I KNOW THAT YOU HAVE HELPED OTHERS IN THE PAST, AND I WAS HOPING YOU COULD HELP ME TO GET THE REFUND. >> Reporter: WE CONTACTED HOME DEPOT AND SOON AFTER CUNNINGHAM WAS REFUNDED. IN A STATEMENT, HOME DEPOT SAID, \"WE\u2019RE HAPPY WE WERE ABLE TO GET MS. CUNNINGHAM HER REFUND. WE APOLOGIZE FOR THE DELAYS AND INCONVENIENCE, BUT WE\u2019RE GRATEFUL FOR THE OPPORTUNITY TO GRATEFUL FOR THE OPPORTUNITY TO MAKE THIS RIGHT.\" >> IT WAS HOURS, AND IT WAS VERY STRESSFUL BECAUSE IT WAS MORE STRESSFUL BECAUSE IT WAS MORE THAN A THOUSAND DOLLARS, AND WE NEED THAT MONEY. I HAVE TWO KIDS IN COLLEGE. >> Reporter: CUNNINGHAM ADVISES OTHERS TO KEEP GOOD NOTES. >> IT WAS MULTIPLE PEOPLE, AND EVERY TIME I CALLED, THEY DIDN\u2019T KNOW THE STORY, AND I WOULD HAVE TO REPEAT THE WHOLE STORY AGAIN. >> Reporter: ALWAYS KEEP RECORDS OF YOUR CALLS, AND IF POSSIBLE, OF YOUR CALLS, AND IF POSSIBLE, GET CONFIRMATION OR REFERENCE NUMBERS. ALSO, FIND OUT IF YOUR ACCOUNT IS NOTED OR IF THE CONVERSATIONS ARE RECORDED SO YOU DON\u2019T HAVE ARE RECORDED SO YOU DON\u2019T HAVE TO RETELL THE ISSUE MULTIPLE TIMES, AND YOU CAN SUBMIT YOUR CONSUMER CONCERNS TO US ONLINE AT NBCDFW.COM\/RESPONDS.","video_id":"2171330627942","video_length":"145212","video_provider":"mpx","short_video_excerpt":"","show":"","event":"","genre":"","mpx_download_pid_mobile_low":"ePBP7aG0iLWP","pid_streaming_web_mobile_low":"","mpx_download_pid_mobile_standard":"StwNaKnY4EnY","pid_streaming_mobile_standard":"mFRYPB1ZTxyV","media_pid":"yuedC5lQJPeL","alleypack_schedule_unpublish":"","feed_remote_id":"mpx_2171330627942","feed_thumbnail_url":""},"category_names":{"329284":"News","1303":"NBC 5 Responds"},"tag_names":[],"custom_data":{"ContentPartner":"None","Source":"WEBFM","SyndicationAllowed":"true","mSNVideoCategories":"MSN Video v4 Connector-most watched news","mSNVideoContentSupplierID":"NBC_Local","mSNVideoCountry":"us","subtitle":"nosubtitle","uploadedByTeam":"1","youtubeChannel":"None","sentiment":"Positive"}},"share_links":{"facebook":"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.nbcdfw.com%2Fnews%2Fnbc-5-responds%2F__trashed-11%2F3192234%2F&North%20Texas%20Woman%20Gets%20Help%20With%20Custom%20Order%20Refund","twitter":"https:\/\/twitter.com\/intent\/tweet?text=North%20Texas%20Woman%20Gets%20Help%20With%20Custom%20Order%20Refund&url=https%3A%2F%2Fwww.nbcdfw.com%2Fnews%2Fnbc-5-responds%2F__trashed-11%2F3192234%2F","email":"mailto:?body=North%20Texas%20Woman%20Gets%20Help%20With%20Custom%20Order%20Refund%0D%0A%0D%0Ahttps%3A%2F%2Fwww.nbcdfw.com%2Fnews%2Fnbc-5-responds%2F__trashed-11%2F3192234%2F"},"bylines":[{"description":"Kristi Nelson <\/span>\nKristi Nelson's fascination with journalism started when she was just 9 years old, and Santa left a typewriter for her beneath the Christmas tree.\n\n\n\n\n\nShe soon started banging out articles based on topics she saw on TV and would cut and paste the stories on paper, which she would then sell to family members for 25 cents each. It was the beginning of a long love affair with news and storytelling.\n\n\n\n<a href=https://www.nbcdfw.com/news/nbc-5-responds/how-to-identify-energy-vampires/3217403/\"mailto:Kristi.Nelson@nbcuni.com/">E-mail Kristi<\/a> | <a href=https://www.nbcdfw.com/"http:////kristinbc5/" target=\"_blank\" rel=\"noreferrer noopener\">Follow Kristi on Twitter<\/a> | <a href=https://www.nbcdfw.com/"http:////KristiNelsonJournalist/" target=\"_blank\" rel=\"noreferrer noopener\">Like Kristi on Facebook<\/a> | <a target=\"_blank\" href=https://www.nbcdfw.com/"https:////www.instagram.com//kristinelsonnbc5///" rel=\"noreferrer noopener\">Follow Kristi on Instagram<\/a>\n\n\n\nFast forward more than 30 years, and Kristi is now a multiple award-winning journalist, and the anchor of NBC 5 First at Four and NBC 5 Responds reporter.\n\n\n\nIn the nearly two decades she\u2019s spent at NBC 5, she\u2019s also hosted Lone Star Politics, NBC 5 Spotlight and been at the forefront of some of the region\u2019s most memorable breaking news stories.\n\n\n\nKristi's extensive experience goes beyond her time reporting and anchoring in the nation's 5th largest television news market. She started her journalism career as a newspaper reporter, spending several summers as an intern at The Dallas Morning News before going on to work at The Philadelphia Inquirer, and later, The Cincinnati Enquirer.\n\n\n\nKristi got a taste of the sports world when she joined the National Basketball Association's Communications Department, working as a writer within the Publishing Ventures division. She authored feature articles for commemorative magazines and NBA-branded publications, including Inside Stuff and Hoop magazines, and was part of the media relations team mobilized for major events, including NBA Finals, NBA All-Star Weekend and NBA Draft.\n\n\n\nHer work at the NBA led to another accomplishment \u2013 that of being a published author. Kristi finished \"The Chamique Holdsclaw Story\" while working on a Master's degree at Columbia University. It was published in 2000 by Scholastic Press.\n\n\n\nIn recent years, Kristi has distinguished herself through coverage of issues relating to justice, race, communities and health.\n\n\n\nIn August 2011, Kristi donated a kidney to her mother and documented the process in <a href=https://www.nbcdfw.com/"https:////www.nbcdfw.com//news//health//Kristis-Gift.html/">a multiple-part series called \"Kristi's Gift,\" which aired on NBC 5 the week of the surgery<\/a>. The series earned Kristi an Emmy.\n\n\n\nKristi has three Lone Star Emmys and earned a Gracie Award from the prestigious national organization, The Alliance for Women in Media. She also has multiple awards from the National Association of Black Journalists and has been honored by several local organizations for both her work as a journalist and her contributions to the North Texas community.\n\n\n\n\n","display_name":"Kristi Nelson","id":"1:8:2232586","url":"https:\/\/www.nbcdfw.com\/author\/kristi-nelson\/","twitter":"kristinbc5","twitter_url":"https:\/\/twitter.com\/kristinbc5","thumbnail":[],"user_id":558}],"active-contest":null,"profile_contact_info":{"email":"","twitter":"","facebook":"","instagram":""},"content_blocks":[{"blockName":"core\/paragraph","attrs":[],"namespace":"core","rendered":"\nNBC 5 Responds helps one North Texas woman get a refund months overdue on a custom order that couldn't be returned to the 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PIECE AND SO WHEN SHE COULDN\u2019T GET A WHEN SHE COULDN\u2019T GET A RESOLUTION SHE TRIED NBC 5 RESOLUTION SHE TRIED NBC 5 RESPONDS REPORTER DEANNA ZOGA. >> Reporter: WHEN THE OFFICE CHAIR ARRIVED RIVERA SAYS IT WAS MISSION A SMALL BUT CRITICAL PART NEEDED TO ATTACH THE BASE OF THE CHAIR TO THE BACK. >> IF YOU DON\u2019T HAVE THAT SCREW, YOU CAN FALL OFF THE CHAIR. SO I WAS NOT ABLE TO PUT IT TOGETHER THAT NIGHT. >> Reporter: RIVERA SAYS SHE CALLED THE CUSTOMER SERVICE NUMBER ON THE PAPERWORK THAT CAME WITH THE CHAIR. CAME WITH THE CHAIR. >> THE LADY PROMISED THAT THEY WERE GOING TO SEND ME A NEW SEAT WITH A SCREW SO I COULD PUT WITH A SCREW SO I COULD PUT TOGETHER THE CHAIR. I DIDN\u2019T HAVE TO WORRY ABOUT RETURNING ANYTHING AND I WAS GOING TO HAVE IT WITHIN FIVE DAYS. >> Reporter: RIVERA SAYS SHE KEPT CHECKING BACK. >> I\u2019M STILL WAITING AND MONTHS LATER I\u2019M STILL WAITING FOR THE FIX. >> Reporter: SHE SAYS SHE TRIED EXCHANGING THE CHAIR FOR ANOTHER AT A WALMART STORE NEAR HER HOME. >> I COULDN\u2019T EVEN EXCHANGE ONE ITEM FOR THE OTHER BECAUSE IT ITEM FOR THE OTHER BECAUSE IT WAS NOT RELATED TO WALMART. IT WAS RELATED TO A THIRD PARTY VENDOR. UNFOECHTLY, THAT\u2019S THE WAY IT WORKS. >> Reporter: WHEN RIVERA FIRST ORDERED THE CHAIR SHE SAYS SHE DIDN\u2019T NOTICE SHE PURCHASED IT FROM A THIRD PARTY. WAURPT.COM AND OTHER STORES ALLOW THIRD PARTIES TO SELL TO CUSTOMERS ON THEIR WEBSITES AND CUSTOMERS ON THEIR WEBSITES AND EACH OF THOSE COMPANIES MAY HAVE THEIR OWN REFUND AND RETURN POLICIES. >> MANY TIMES THEY MIMIC OR >> MANY TIMES THEY MIMIC OR MIRROR THE MAIN SITE POLICIES BUT SOMETIMES THEY\u2019LL HAVE THEIR OWN. SOMETIMES IT WILL BE NO REFUNDS. SOMETIMES IT WILL BE NO REFUNDS. SOMETIMES THEY\u2019LL BE ONLY IN CASE OF IF YOU RECEIVE A DAMAGED OR DEFECTIVE ITEM. >> Reporter: SERENA MOSLEY DAY AN ATTORNEY WITH THE FEDERAL TRADE COMMISSION SAYS BEFORE YOU ADD TO CART LOOK FOR INFORMATION ABOUT WHO IS SELLING AND\/OR ABOUT WHO IS SELLING AND\/OR FULFILLING THE ORDER. IF IT\u2019S A THIRD PARTY TAKE A FEW EXTRA MOMENTS TO READ THEIR EXTRA MOMENTS TO READ THEIR COMPANY REVIEWS AND RETURN POLICIES. IF THERE\u2019S AN ISSUE, THE MAIN SITE COULD HELP WITH THE REFUND BUT IT MAY REQUIRE THAT YOU TRY THE THIRD PARTY FIRST. >> DEPENDING AGAIN ON THE TERMS AND CONDITION ON THE MAIN PLATFORM THEY\u2019LL SAY IF YOU AREN\u2019T ABLE TO RESOLVE IT WITH THE MERCHANT THEN THEY BACK EVERYTHING THAT\u2019S SOLD ON THEIR EVERYTHING THAT\u2019S SOLD ON THEIR SITE AND THEY HAVE THEIR OWN TERMS AND KPGSS FOR THAT. >> Reporter: WALMART.COM HAS A PAGE DEDICATED TO MARKETPLACE SALES, SAYING CUSTOMERS SHOULD SALES, SAYING CUSTOMERS SHOULD CONTACT THE SELLER DIRECTLY. AND IF A CUSTOMER CAN\u2019T RESOLVE AN ISSUE IT LAYS OUT WHEN WALMART MAY STEP IN. WHEN WE REACHED OUT TO WALMART ABOUT RIVERA\u2019S ORDER, WE DIDN\u2019T HEAR BACK BUT RIVERA SAYS THE NEXT DAY SHE RECEIVED NOTICE FROM WALMART IT WOULD ISSUE A REFUND. NBC 5 RESPONDS ALSO REACHED OUT NBC 5 RESPONDS ALSO REACHED OUT TO THE THIRD PARTY. ITS CUSTOMER SUPPORT TEAM SHARED THE ORDER HAS BEEN FULLY REFUNDED BY WALMART BECAUSE THE REFUNDED BY WALMART BECAUSE THE PARTS ARE UNAVAILABLE FOR THE ITEM. >> I WAS NOT AWARE IT WAS A THIRD PARTY UNTIL AFTER I NEEDED THIRD PARTY UNTIL AFTER I NEEDED SOMEBODY TO HELP ME FIX THE PROBLEM, RIGHT? >> Reporter: RIVERA SAID FOR HER NEXT CHAIR SHE PLANS TO BUY IN PERSON. DEANNA ZOGA, NBC 5 RESPONDS. >> ANOTHER GENERAL ONLINE SHOPPING TIP. SHOPPING TIP. DON\u2019T PAY IN CASH OR A CASH EQUIVALENT LIKE A GIFT CARD. CONSIDER A PAYMENT METHOD WITH MORE PROTECTIONS LIKE A CREDIT CARD. THE CONSUMER IN THIS STORY SAYS SHE KNEW TO CONTACT NBC 5 RESPONDS AFTER WE HELPED HER RESPONDS AFTER WE HELPED HER RESOLVE A SEPARATE CONSUMER CONCERN LAST YEAR. 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WITH MORE FREEZING RAIN AND WITH MORE FREEZING RAIN AND SLEET IN THE FORECAST, WE CAN EXPECT THE ROAD CONDITIONS TO GET WORSE. >> DRIVERS SHOULD STAY OFF THE ROADS. IF YOU HAVE TO DRIVE, NBC5 IF YOU HAVE TO DRIVE, NBC5 REPORTER SHOWS YOU WHAT TO TAKE WITH YOU. >> Reporter: ICE PACKED ROADS HAVE THE POTENTIAL TO LEAVE YOU HAVE THE POTENTIAL TO LEAVE YOU STRUCK OR STRANDS. IF YOU HAVE TO DRIVE, THEY RECOMMEND A ROAD EMERGENCY KIT WITH THINGS LIKE SNACKS AND WITH THINGS LIKE SNACKS AND WATER, A SHOVEL AND SOMETHING TO CREATE A LITTLE TRACTION LIKE SAND OR CAT LITTER. PACK EXTRA SOCKS, GLOVES AND A BLANKET. IN CASE YOU DON\u2019T HAVE HEAT. FIRST AID KIT AND ICE SCRAPER FIRST AID KIT AND ICE SCRAPER ARE GOOD, I ALSO LIKE A PHONE CHARGER. DURING THE WINTER STORM LAST FRIDAY, NBC5 ROAD ALONG WITH PATROLS LOOKING FOR DRIVERS NEEDING HELP. THEY WERE A WELCOME SIGHT FOR DRIVERS STRANDED. SOME TOLD US THEY HOPPED OUT TO THE GROCERY STORE, A SHORT TRIP THE GROCERY STORE, A SHORT TRIP IN NORMAL CONDITIONS CAN LEAVE DRIVERS WITH FEW OPTIONS IN THIS. NBC5 RESPONDS. NBC5 RESPONDS. >> IF YOU\u2019RE STRANDED AND NEED EMERGENCY HELP, CALL 911. 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THERE\u2019S NO WAY TO TELL WHAT\u2019S REAL OR FAKE. KRISTI NELSON SHOWS US HOW TRUSTING ONLINE REVIEWS LEFT A NORTH TEXAS WOMAN IN A MESSY NORTH TEXAS WOMAN IN A MESSY SITUATION WITH A CLEANING SERVICE. >> Reporter: JESSICA SIMPSON OF ARLINGTON NEEDED A CLEANING SERVICE TO SPRUCE UP HER HOME SERVICE TO SPRUCE UP HER HOME BEFORE A BIG FAMILY GATHERING. >> I THINK I\u2019M GOING TO GO AHEAD >> I THINK I\u2019M GOING TO GO AHEAD AND SPRING FOR WHAT THEY CALL A DEEP CLEANING, WHICH IS A THOROUGH CLEANING OF THE HOME. >> Reporter: SHE SEARCHED ONLINE USING GOOGLE REVIEWS AND CHOSE TEXAS CLEANING SERVICES. ON APPOINTMENT DAY, THINGS DID ON APPOINTMENT DAY, THINGS DID NOT GO AS PLANNED. >> THEY DID SEND ONE LADY, WHO >> THEY DID SEND ONE LADY, WHO WAS ACTUALLY ABOUT THREE HOURS LATE. >> Reporter: AND SHE DIDN\u2019T FINISH THE JOB. THE CLEANING SERVICE OFFERED THE CLEANING SERVICE OFFERED SIMPSON A PARTIAL REFUND TO BE RECEIVED IN TWO WEEKS. >> WELL, THE REFUND NEVER CAME. >> Reporter: SIMPSON FILED A COMPLAINT WITH THE BETTER BUSINESS BUREAU AND FOUND REVIEWS THERE THAT TOLD A REVIEWS THERE THAT TOLD A DIFFERENT STORY ABOUT THE COMPANY. >> AFTER READING THE REVIEW SECTION, I REALIZED THEY HAVEN\u2019T SECTION, I REALIZED THEY HAVEN\u2019T REFUNDED MONEY TO MORE PEOPLE THAN JUST ME. NOW I FEEL REALLY FOOLISH NOW I FEEL REALLY FOOLISH BECAUSE I THOUGHT I COULD TRUST GOOGLE REVIEWS. >> Reporter: WE REACHED OUT TO TEXAS CLEANING SERVICES ABOUT THIS ISSUE, BUT IT WASN\u2019T RESOLVED DUE TO A LACK OF RESPONSE. WITH ONLINE WE VIEWREVIEWS, THER FOOLPROOF WAY TO KNOW WHO TO FOOLPROOF WAY TO KNOW WHO TO TRUST. WE DON\u2019T KNOW IF TEXAS CLEANING SERVICES WAS REMOVED FROM GOOGLE. THE FEDERAL TRADE COMMISSION IN LATE 2021 POSTED A NOTICE OF PENALTY OFFENSES DESCRIBING WHAT PENALTY OFFENSES DESCRIBING WHAT THEY CONSIDERED DECEPTIVE PRACTICES. NOW THE FTC ANNOUNCED IT\u2019S CONSIDERING ADDING ANOTHER RULE CONSIDERING ADDING ANOTHER RULE TO FIGHT THESE DECEPTIVE PRACTICES. THEIR ADVICE TO CONSUMERS, CONSIDER THE SOURCE, WHO WROTE IT AND HOW OLD IT IS. ALSO, LOOK AT MORE THAN ONE SOURCE, NOT JUST THE COMPANY\u2019S WEBSITE. IF YOU FEEL YOU\u2019RE A VICTIM OF DECEPTIVE PRACTICES, YOU CAN DECEPTIVE PRACTICES, YOU CAN FILE A COMPLAINT WITH THE FTC. VISIT US ONLINE AT","video_id":"2165469251732","video_length":"144612","video_provider":"mpx","short_video_excerpt":"","show":"","event":"","genre":"","mpx_download_pid_mobile_low":"tmTkP6J0EOm8","pid_streaming_web_mobile_low":"","mpx_download_pid_mobile_standard":"1U0n_QxMWGkn","pid_streaming_mobile_standard":"iqEaV73tOtgY","media_pid":"v_uNyZ4PsCJy","alleypack_schedule_unpublish":"","feed_remote_id":"mpx_2165469251732","feed_thumbnail_url":""},"category_names":{"329284":"News","1303":"NBC 5 Responds"},"tag_names":{"3935":"Federal Trade Commission","224":"GOOGLE","27817":"online reviews","14861":"online shopping"},"custom_data":{"ContentPartner":"None","Source":"WEBFM","SyndicationAllowed":"true","mSNVideoCategories":"MSN Video v4 Connector-most watched news","mSNVideoContentSupplierID":"NBC_Local","mSNVideoCountry":"us","subtitle":"nosubtitle","uploadedByTeam":"1","youtubeChannel":"None","sentiment":"Positive"}},"share_links":{"facebook":"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.nbcdfw.com%2Fnews%2Fnbc-5-responds%2Fhow-to-spot-fake-reviews-online%2F3178718%2F&How%20to%20Spot%20Fake%20Reviews%20Online","twitter":"https:\/\/twitter.com\/intent\/tweet?text=How%20to%20Spot%20Fake%20Reviews%20Online&url=https%3A%2F%2Fwww.nbcdfw.com%2Fnews%2Fnbc-5-responds%2Fhow-to-spot-fake-reviews-online%2F3178718%2F","email":"mailto:?body=How%20to%20Spot%20Fake%20Reviews%20Online%0D%0A%0D%0Ahttps%3A%2F%2Fwww.nbcdfw.com%2Fnews%2Fnbc-5-responds%2Fhow-to-spot-fake-reviews-online%2F3178718%2F"},"bylines":[{"description":"Kristi Nelson <\/span>\nKristi Nelson's fascination with journalism started when she was just 9 years old, and Santa left a typewriter for her beneath the Christmas tree.\n\n\n\n\n\nShe soon started banging out articles based on topics she saw on TV and would cut and paste the stories on paper, which she would then sell to family members for 25 cents each. It was the beginning of a long love affair with news and storytelling.\n\n\n\n<a href=https://www.nbcdfw.com/news/nbc-5-responds/how-to-identify-energy-vampires/3217403/\"mailto:Kristi.Nelson@nbcuni.com/">E-mail Kristi<\/a> | <a href=https://www.nbcdfw.com/"http:////kristinbc5/" target=\"_blank\" rel=\"noreferrer noopener\">Follow Kristi on Twitter<\/a> | <a href=https://www.nbcdfw.com/"http:////KristiNelsonJournalist/" target=\"_blank\" rel=\"noreferrer noopener\">Like Kristi on Facebook<\/a> | <a target=\"_blank\" href=https://www.nbcdfw.com/"https:////www.instagram.com//kristinelsonnbc5///" rel=\"noreferrer noopener\">Follow Kristi on Instagram<\/a>\n\n\n\nFast forward more than 30 years, and Kristi is now a multiple award-winning journalist, and the anchor of NBC 5 First at Four and NBC 5 Responds reporter.\n\n\n\nIn the nearly two decades she\u2019s spent at NBC 5, she\u2019s also hosted Lone Star Politics, NBC 5 Spotlight and been at the forefront of some of the region\u2019s most memorable breaking news stories.\n\n\n\nKristi's extensive experience goes beyond her time reporting and anchoring in the nation's 5th largest television news market. She started her journalism career as a newspaper reporter, spending several summers as an intern at The Dallas Morning News before going on to work at The Philadelphia Inquirer, and later, The Cincinnati Enquirer.\n\n\n\nKristi got a taste of the sports world when she joined the National Basketball Association's Communications Department, working as a writer within the Publishing Ventures division. She authored feature articles for commemorative magazines and NBA-branded publications, including Inside Stuff and Hoop magazines, and was part of the media relations team mobilized for major events, including NBA Finals, NBA All-Star Weekend and NBA Draft.\n\n\n\nHer work at the NBA led to another accomplishment \u2013 that of being a published author. Kristi finished \"The Chamique Holdsclaw Story\" while working on a Master's degree at Columbia University. It was published in 2000 by Scholastic Press.\n\n\n\nIn recent years, Kristi has distinguished herself through coverage of issues relating to justice, race, communities and health.\n\n\n\nIn August 2011, Kristi donated a kidney to her mother and documented the process in <a href=https://www.nbcdfw.com/"https:////www.nbcdfw.com//news//health//Kristis-Gift.html/">a multiple-part series called \"Kristi's Gift,\" which aired on NBC 5 the week of the surgery<\/a>. The series earned Kristi an Emmy.\n\n\n\nKristi has three Lone Star Emmys and earned a Gracie Award from the prestigious national organization, The Alliance for Women in Media. 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EMPLOYMENT. >>> WE ENJOY HOME DELIVERY PRFOR >>> WE ENJOY HOME DELIVERY PRFOR GROCERY AND PRESCRIPTIONS. COULD HEALTH CARE BE THE NEXT INDUSTRY TO GET A MAKEOVER? BAYLOR SCOTT AND WHITE\u2019S HOME PROGRAM IS EXPLAINED. >> EVEN SQUEEZING IN A FLU VACCINE CAN BE A MONUMENTAL TASK VACCINE CAN BE A MONUMENTAL TASK FOR THE DANIELS FAMILY. >> JUST WITH ALL THE DIFFERENT >> JUST WITH ALL THE DIFFERENT SCHEDULES WE\u2019RE JUGGLING AND THE BUSINESS OF WORK AND BEING A MOM. >> ENTER BAYLOR SCOTT AND WHITE HEALTH AND THEIR TEAM OF PROFESSIONALS VISITING THEIR PLANO HOME ON A FRIDAY AFTERNOON. >> HELLO. >> DELIVERING THEIR FLU SHOTS RIGHT AT THEIR DINING ROOM TABLE. >> I LOVED THE IDEA OF SOMEONE COMING TO MY HOUSE VERSUS HAVING TO MAKE ANOTHER APPOINTMENT IN TO MAKE ANOTHER APPOINTMENT IN AN OFFICE. >> THIS IS BAYLOR\u2019S IN-HOME VACCINE PROGRAM DESIGNED TO MAKE THIS ASPECT OF HEALTH CARE AS CONVENIENT AND HASSLE FREE AS POSSIBLE. >> IT\u2019S HARD TO FIGURE OUT HOW TO FIT IT IN YOUR DAY AND FIT IT IN YOUR LIFE, ESPECIALLY IF YOU\u2019RE LIKE ME AND YOU HAVE YOU\u2019RE LIKE ME AND YOU HAVE PARENTS AND KIDS THAT YOU\u2019RE TAKING CARE OF. TAKING CARE OF. >> DR. TIFFANY BARRY SAYS MAKING SUCH CARE EASY TO ACCESS IMPROVES NOT JUST THE HEALTH OF AN INDIVIDUAL, BUT THE COMMUNITY AS A WHOLE. HERE\u2019S HOW TO ACCESS THE SERVICE. KEEP IN MIND YOU DON\u2019T HAVE TO BE A BAYLOR PATIENT TO USE IT. BE A BAYLOR PATIENT TO USE IT. LOG IN TO YOUR MY BSW HEALTH ACCOUNT OR CREATE ONE. FAMILY MEMBERS CAN BE INCLUDED ON ONE ACCOUNT. ON ONE ACCOUNT. CLICK ON SCHEDULE IN-HOME VACCINES AND PROCEED TO BOOK AN IN-HOME VISIT. THEY OFFER MANY DIFFERENT VACCINES. MAKE YOUR SELECTIONS, THEN MAKE YOUR SELECTIONS, THEN PROCEED TO THE CALENDAR, PICK A DATE AND TIME. YES, WEEKENDS ARE OFFERED. YES, WEEKENDS ARE OFFERED. IT COSTS THE SAME AS AN IN-OFFICE VISIT. >> WE\u2019RE NOT LOOKING TO MAKE A LOT OF MONEY OFF THIS. WE JUST WANT TO BREAK EVEN ON DOING THE SERVICE IN A MORE CONVENIENT WAY. WE DO BILL INSURANCE, BUT IT REALLY IS SO WE CAN COVER THE COST OF THE PROGRAM AS BEST WE CAN. >> JUSTIN AND LAUREN DANIELS >> JUSTIN AND LAUREN DANIELS WERE BOTH ABLE TO KNOCK OUT WERE BOTH ABLE TO KNOCK OUT THEIR FLUSHT SHOTS IN THE SAME AFTERNOON. >> IT WAS FANTASTIC. OUR LIVES ARE PRETTY BUSY RIGHT NOW. THAT MADE IT SUPER EASY AND CONVENIENT. IT WAS WONDERFUL. >> THE SERVICE IS ONLY AVAILABLE IN THE DALLAS\/FT. WORTH AREA. THEY DON\u2019T OFFER INFANT THEY DON\u2019T OFFER INFANT VACCINES, BUT THE FLU SHOT CAN BE SCHEDULED FOR CHILDREN 3 AND OLDER. 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It was the beginning of a long love affair with news and storytelling.\n\n\n\n<a href=https://www.nbcdfw.com/news/nbc-5-responds/how-to-identify-energy-vampires/3217403/\"mailto:Kristi.Nelson@nbcuni.com/">E-mail Kristi<\/a> | <a href=https://www.nbcdfw.com/"http:////kristinbc5/" target=\"_blank\" rel=\"noreferrer noopener\">Follow Kristi on Twitter<\/a> | <a href=https://www.nbcdfw.com/"http:////KristiNelsonJournalist/" target=\"_blank\" rel=\"noreferrer noopener\">Like Kristi on Facebook<\/a> | <a target=\"_blank\" href=https://www.nbcdfw.com/"https:////www.instagram.com//kristinelsonnbc5///" rel=\"noreferrer noopener\">Follow Kristi on Instagram<\/a>\n\n\n\nFast forward more than 30 years, and Kristi is now a multiple award-winning journalist, and the anchor of NBC 5 First at Four and NBC 5 Responds reporter.\n\n\n\nIn the nearly two decades she\u2019s spent at NBC 5, she\u2019s also hosted Lone Star Politics, NBC 5 Spotlight and been at the forefront of some of the region\u2019s most memorable breaking news stories.\n\n\n\nKristi's extensive experience goes beyond her time reporting and anchoring in the nation's 5th largest television news market. She started her journalism career as a newspaper reporter, spending several summers as an intern at The Dallas Morning News before going on to work at The Philadelphia Inquirer, and later, The Cincinnati Enquirer.\n\n\n\nKristi got a taste of the sports world when she joined the National Basketball Association's Communications Department, working as a writer within the Publishing Ventures division. She authored feature articles for commemorative magazines and NBA-branded publications, including Inside Stuff and Hoop magazines, and was part of the media relations team mobilized for major events, including NBA Finals, NBA All-Star Weekend and NBA Draft.\n\n\n\nHer work at the NBA led to another accomplishment \u2013 that of being a published author. Kristi finished \"The Chamique Holdsclaw Story\" while working on a Master's degree at Columbia University. 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She also has multiple awards from the National Association of Black Journalists and has been honored by several local organizations for both her work as a journalist and her contributions to the North Texas community.\n\n\n\n\n","display_name":"Kristi Nelson","id":"1:8:2232586","url":"https:\/\/www.nbcdfw.com\/author\/kristi-nelson\/","twitter":"kristinbc5","twitter_url":"https:\/\/twitter.com\/kristinbc5","thumbnail":[],"user_id":558}],"active-contest":null,"profile_contact_info":{"email":"","twitter":"","facebook":"","instagram":""},"content_blocks":[{"blockName":"core\/paragraph","attrs":[],"namespace":"core","rendered":"\nCould health care be the next industry to get a convenience make-over? 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She can be seen co-anchoring NBC 5 Today weekday mornings from 4:30 a.m. to 7 a.m. \n\n\n\nSome highlights of Laura\u2019s career at NBC 5 include covering the <a href=https://www.nbcdfw.com/"https:////www.nbcdfw.com//tag//tokyo-olympics///">Tokyo Olympics<\/a> in the summer of 2021. She also helped start the childhood literacy initiative at <a href=https://www.nbcdfw.com/"https:////www.nbcdfw.com//about-nbc-5//community//reading-with-you///">NBC 5 Reading With You<\/a>. It\u2019s an innovative program encouraging elementary-aged children to read at least one book a week throughout the summer to help combat summer learning loss, often referred to as the \"summer slide.\" \n\n\n\nShe came to Dallas-Fort Worth from the ABC affiliate in Tampa, Florida.\n\n\n\nSome highlights of Laura\u2019s career at ABC Action News included covering President Barack Obama\u2019s visit to Cuba in 2016 and covering the Tampa Bay Rays while they played the Cuban National Team in Havana.\n\n\n\nShe also covered Pope Francis\u2019 historic visit to Cuba in 2015.\n\n\n\n\n\n<a href=https://www.nbcdfw.com/news/nbc-5-responds/how-to-identify-energy-vampires/3217403/\"mailto:Laura.Harris@nbcuni.com/" target=\"_blank\" rel=\"noreferrer noopener\">E-mail Laura<\/a> | <a target=\"_blank\" href=https://www.nbcdfw.com/"https:////twitter.com//LauraHarrisNBC5/" rel=\"noreferrer noopener\">Follow Laura on Twitter<\/a> | <a target=\"_blank\" href=https://www.nbcdfw.com/"https:////www.facebook.com//LauraHarrisNBC5///" rel=\"noreferrer noopener\">Like Laura on Facebook<\/a> |<a href=https://www.nbcdfw.com/"https:////www.instagram.com//lauraharrisnbc5///" target=\"_blank\" rel=\"noreferrer noopener\">Find Laura on Instagram<\/a>\n\n\n\nOn the political side, Laura\u2019s extensively covered both the Republican National Convention from Cleveland, Ohio, as well as the Democratic National Convention in Philadelphia in 2016.\n\n\n\nBefore moving to Tampa, Laura was a morning anchor at the ABC affiliate in Charleston, South Carolina.\n\n\n\nBefore her time in Charleston, Laura worked for WNEG-TV in Athens, Georgia, CNN Sports in Atlanta as well as TNT Sports in Atlanta.\n\n\n\nShe is a member of Alpha Kappa Alpha Sorority, Inc. and a graduate of Georgia Southern University, Summa cum Laude and a Division I soccer player for four years.\n\n\n\nHer parents live just outside of her hometown of Atlanta, Georgia, and her sister is a litigator in Birmingham, Alabama.\n","display_name":"Laura Harris","id":"1:8:2232554","url":"https:\/\/www.nbcdfw.com\/author\/laura-harris\/","twitter":"LauraHarrisNBC5","twitter_url":"https:\/\/twitter.com\/LauraHarrisNBC5","thumbnail":[],"user_id":1577}],"active-contest":null,"profile_contact_info":{"email":"","twitter":"","facebook":"","instagram":""},"content_blocks":[{"blockName":"core\/paragraph","attrs":[],"namespace":"core","rendered":"\nThe American Sign Language club at the college in Fort Worth held a pie-throwing contest to raise funds.<\/p>\n"}],"nbc_attributes":{"size":"S"},"syndication":{"nationalized":false,"syndicated":false,"syndicated_out":false,"linked":true,"id":"","site_id":""},"object_sensitivity":"","excerpt_link_display":[],"originating_market":"Dallas-Fort Worth","originating_site_id":8,"originating_call_letters":"KXAS","originating_brand":"nbc","freewheel_policy_id":"40601299","excerpt":"The American Sign Language club at the college in Fort Worth held a pie-throwing contest to raise funds.","date_gmt":"2023-04-26T12:58:34","modified":"2023-04-26T08:45:08","modified_gmt":"2023-04-26T13:45:08","network_object_id":"1:8:3244322","canonical_url":"https:\/\/www.nbcdfw.com\/news\/local\/something-good\/asl-club-at-tarrant-county-college-trinity-river-holds-pie-throwing-contest\/3244322\/","collection":[291211,297721],"tags":[55198],"categories":[291232],"content_rendered":"\nThe American Sign Language club at the college in Fort Worth held a pie-throwing contest to raise funds.<\/p>\n","video_hero_text":"\nThe American Sign Language club at the college in Fort Worth held a pie-throwing contest to raise funds.\n","is_failover_image":false,"sponsor":{"id":"","type":"","dart_url":"","dart_pixel":"","link_out_name":"","link_out_url":"","name":"","sponsor_id":"","sponsor_ad_id":"","to_homepage":false,"sponsor_expiration":"","expired":false},"formatted_length":"1:02"},{"context":"","source":"","post_noid":"","date":"2023-04-25T07:29:00","type":"video","date_string":"<time class=\"entry-date published\" datetime=\"2023-04-25T12:29:00+00:00\">April 25, 2023 7:29 am<\/time>","date_string_short":"<time class=\"entry-date published\" datetime=\"2023-04-25T12:29:00+00:00\">Apr 25<\/time>","eyebrow":{"link":"https:\/\/www.nbcdfw.com\/tag\/something-good\/","label":"something good","sponsored":false},"title":"Women's Auxiliary to Children's Medical Center Plano Hosts 11th Annual Legacy of Love Event","summary":"The Women\u2019s Auxiliary to Children\u2019s Medical Center Plano hosted the 11th Annual Legacy of Love event supporting Children\u2019s Health. 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It\u2019s an innovative program encouraging elementary-aged children to read at least one book a week throughout the summer to help combat summer learning loss, often referred to as the \"summer slide.\" \n\n\n\nShe came to Dallas-Fort Worth from the ABC affiliate in Tampa, Florida.\n\n\n\nSome highlights of Laura\u2019s career at ABC Action News included covering President Barack Obama\u2019s visit to Cuba in 2016 and covering the Tampa Bay Rays while they played the Cuban National Team in Havana.\n\n\n\nShe also covered Pope Francis\u2019 historic visit to Cuba in 2015.\n\n\n\n\n\n<a href=https://www.nbcdfw.com/news/nbc-5-responds/how-to-identify-energy-vampires/3217403/\"mailto:Laura.Harris@nbcuni.com/" target=\"_blank\" rel=\"noreferrer noopener\">E-mail Laura<\/a> | <a target=\"_blank\" href=https://www.nbcdfw.com/"https:////twitter.com//LauraHarrisNBC5/" rel=\"noreferrer noopener\">Follow Laura on Twitter<\/a> | <a target=\"_blank\" href=https://www.nbcdfw.com/"https:////www.facebook.com//LauraHarrisNBC5///" rel=\"noreferrer noopener\">Like Laura on Facebook<\/a> |<a href=https://www.nbcdfw.com/"https:////www.instagram.com//lauraharrisnbc5///" target=\"_blank\" rel=\"noreferrer noopener\">Find Laura on Instagram<\/a>\n\n\n\nOn the political side, Laura\u2019s extensively covered both the Republican National Convention from Cleveland, Ohio, as well as the Democratic National Convention in Philadelphia in 2016.\n\n\n\nBefore moving to Tampa, Laura was a morning anchor at the ABC affiliate in Charleston, South Carolina.\n\n\n\nBefore her time in Charleston, Laura worked for WNEG-TV in Athens, Georgia, CNN Sports in Atlanta as well as TNT Sports in Atlanta.\n\n\n\nShe is a member of Alpha Kappa Alpha Sorority, Inc. and a graduate of Georgia Southern University, Summa cum Laude and a Division I soccer player for four years.\n\n\n\nHer parents live just outside of her hometown of Atlanta, Georgia, and her sister is a litigator in Birmingham, Alabama.\n","display_name":"Laura Harris","id":"1:8:2232554","url":"https:\/\/www.nbcdfw.com\/author\/laura-harris\/","twitter":"LauraHarrisNBC5","twitter_url":"https:\/\/twitter.com\/LauraHarrisNBC5","thumbnail":[],"user_id":1577}],"active-contest":null,"profile_contact_info":{"email":"","twitter":"","facebook":"","instagram":""},"content_blocks":[{"blockName":"core\/paragraph","attrs":[],"namespace":"core","rendered":"\nThe Women\u2019s Auxiliary to Children\u2019s Medical Center Plano hosted the 11th Annual Legacy of Love event supporting Children\u2019s Health. 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She can be seen co-anchoring NBC 5 Today weekday mornings from 4:30 a.m. to 7 a.m. \n\n\n\nSome highlights of Laura\u2019s career at NBC 5 include covering the <a href=https://www.nbcdfw.com/"https:////www.nbcdfw.com//tag//tokyo-olympics///">Tokyo Olympics<\/a> in the summer of 2021. She also helped start the childhood literacy initiative at <a href=https://www.nbcdfw.com/"https:////www.nbcdfw.com//about-nbc-5//community//reading-with-you///">NBC 5 Reading With You<\/a>. 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He broke ground on the new development center at his alma mater in Nashville.","date_gmt":"2023-04-24T12:10:14","modified":"2023-04-24T07:38:51","modified_gmt":"2023-04-24T12:38:51","network_object_id":"1:8:3242740","canonical_url":"https:\/\/www.nbcdfw.com\/news\/local\/something-good\/dallas-businessman-breaks-ground-on-new-career-planning-and-development-center\/3242740\/","collection":[7101,297721],"tags":[55198],"categories":[291232],"content_rendered":"\nRoland Parrish owns Parrish McDonald’s Restaurants Ltd., which owns 29 McDonald’s franchises in North Texas. He broke ground on the new development center at his alma mater in Nashville.<\/p>\n","video_hero_text":"Roland Parrish owns Parrish McDonald’s Restaurants Ltd., which owns 29 McDonald’s franchises in North Texas. 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She can be seen co-anchoring NBC 5 Today weekday mornings from 4:30 a.m. to 7 a.m. \n\n\n\nSome highlights of Laura\u2019s career at NBC 5 include covering the <a href=https://www.nbcdfw.com/"https:////www.nbcdfw.com//tag//tokyo-olympics///">Tokyo Olympics<\/a> in the summer of 2021. She also helped start the childhood literacy initiative at <a href=https://www.nbcdfw.com/"https:////www.nbcdfw.com//about-nbc-5//community//reading-with-you///">NBC 5 Reading With You<\/a>. It\u2019s an innovative program encouraging elementary-aged children to read at least one book a week throughout the summer to help combat summer learning loss, often referred to as the \"summer slide.\" \n\n\n\nShe came to Dallas-Fort Worth from the ABC affiliate in Tampa, Florida.\n\n\n\nSome highlights of Laura\u2019s career at ABC Action News included covering President Barack Obama\u2019s visit to Cuba in 2016 and covering the Tampa Bay Rays while they played the Cuban National Team in Havana.\n\n\n\nShe also covered Pope Francis\u2019 historic visit to Cuba in 2015.\n\n\n\n\n\n<a href=https://www.nbcdfw.com/news/nbc-5-responds/how-to-identify-energy-vampires/3217403/\"mailto:Laura.Harris@nbcuni.com/" target=\"_blank\" rel=\"noreferrer noopener\">E-mail Laura<\/a> | <a target=\"_blank\" href=https://www.nbcdfw.com/"https:////twitter.com//LauraHarrisNBC5/" rel=\"noreferrer noopener\">Follow Laura on Twitter<\/a> | <a target=\"_blank\" 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Murrow Award and a Gracie Award for Outstanding Anchor \u2013 News presented by American Women in Radio and Television. Other honors come from American Women in Communications, Association for Women Journalists, the American Cancer Society, American Heart Association, the Texas Medical Association, the Dallas Press Club, and the Lone Star EMMY Chapter.  \n\n\n\n\n\n<a href=https://www.nbcdfw.com/news/nbc-5-responds/how-to-identify-energy-vampires/3217403/\"mailto:deborah.ferguson@nbcuni.com/">E-mail Deborah<\/a> | <a rel=\"noreferrer noopener\" href=https://www.nbcdfw.com/"https:////twitter.com//DeborahNBC5/" target=\"_blank\">Follow Deborah on Twitter<\/a> | <a rel=\"noreferrer noopener\" href=https://www.nbcdfw.com/"https:////www.facebook.com//DeborahFergusonNBC5///" target=\"_blank\">Like Deborah on Facebook <\/a>|<a rel=\"noreferrer noopener\" href=https://www.nbcdfw.com/"https:////www.instagram.com//deborahNBC5///" target=\"_blank\">Follow Deborah on Instagram<\/a>\n\n\n\nDeborah\u2019s time out of the newsroom is frequently spent at community and charitable events especially those focused on empowering girls through education or in area schools encouraging future journalists. 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She can be seen co-anchoring NBC 5 Today weekday mornings from 4:30 a.m. to 7 a.m. \n\n\n\nSome highlights of Laura\u2019s career at NBC 5 include covering the <a href=https://www.nbcdfw.com/"https:////www.nbcdfw.com//tag//tokyo-olympics///">Tokyo Olympics<\/a> in the summer of 2021. She also helped start the childhood literacy initiative at <a href=https://www.nbcdfw.com/"https:////www.nbcdfw.com//about-nbc-5//community//reading-with-you///">NBC 5 Reading With You<\/a>. It\u2019s an innovative program encouraging elementary-aged children to read at least one book a week throughout the summer to help combat summer learning loss, often referred to as the \"summer slide.\" \n\n\n\nShe came to Dallas-Fort Worth from the ABC affiliate in Tampa, Florida.\n\n\n\nSome highlights of Laura\u2019s career at ABC Action News included covering President Barack Obama\u2019s visit to Cuba in 2016 and covering the Tampa Bay Rays while they played the Cuban National Team in Havana.\n\n\n\nShe also covered Pope Francis\u2019 historic visit to Cuba in 2015.\n\n\n\n\n\n<a href=https://www.nbcdfw.com/news/nbc-5-responds/how-to-identify-energy-vampires/3217403/\"mailto:Laura.Harris@nbcuni.com/" target=\"_blank\" rel=\"noreferrer noopener\">E-mail Laura<\/a> | <a target=\"_blank\" href=https://www.nbcdfw.com/"https:////twitter.com//LauraHarrisNBC5/" rel=\"noreferrer noopener\">Follow Laura on Twitter<\/a> | <a target=\"_blank\" href=https://www.nbcdfw.com/"https:////www.facebook.com//LauraHarrisNBC5///" rel=\"noreferrer noopener\">Like Laura on Facebook<\/a> |<a href=https://www.nbcdfw.com/"https:////www.instagram.com//lauraharrisnbc5///" target=\"_blank\" rel=\"noreferrer noopener\">Find Laura on Instagram<\/a>\n\n\n\nOn the political side, Laura\u2019s extensively covered both the Republican National Convention from Cleveland, Ohio, as well as the Democratic National Convention in Philadelphia in 2016.\n\n\n\nBefore moving to Tampa, Laura was a morning anchor at the ABC affiliate in Charleston, South Carolina.\n\n\n\nBefore her time in Charleston, Laura worked for WNEG-TV in Athens, Georgia, CNN Sports in Atlanta as well as TNT Sports in Atlanta.\n\n\n\nShe is a member of Alpha Kappa Alpha Sorority, Inc. and a graduate of Georgia Southern University, Summa cum Laude and a Division I soccer player for four years.\n\n\n\nHer parents live just outside of her hometown of Atlanta, Georgia, and her sister is a litigator in Birmingham, Alabama.\n","display_name":"Laura Harris","id":"1:8:2232554","url":"https:\/\/www.nbcdfw.com\/author\/laura-harris\/","twitter":"LauraHarrisNBC5","twitter_url":"https:\/\/twitter.com\/LauraHarrisNBC5","thumbnail":[],"user_id":1577},{"description":"Evan Anderson <\/span>\nEvan Anderson anchors NBC 5 Today on Saturday and Sunday mornings and also reports and anchors for NBC 5 Today during the week. 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WE WILL WAKE YOU UP TO SOMETHING GOOD THIS MORNING. ANIMAL SHELTERS OFTEN HAVE A TOUGH TIME GETTING LARGE DOGS ADOPTED SO THE PARKS AND REC TEAM IN MANSFIELD THOUGHT IT COULD DO SOMETHING GOOD TO GET A FEW INTO PERMANENT HOMES. LOOK AT THE IDEA. THE GUYS WHO KEEP MANSFIELD LOOKING BEAUTIFUL HEADED TO LOOKING BEAUTIFUL HEADED TO OLIVER PARK WITH THE BLUEBONNETS BLOOMING WITH MAN\u2019S BEST FRIEND FOR COMPANY. IT WAS WHAT THE SHELTER NEEDED IT WAS WHAT THE SHELTER NEEDED TO GET INSPIRATION FOR SOLID GOLD BLUEBONNET PHOTOS. GOLD BLUEBONNET PHOTOS. TURNS OUT THE TEAM DID A GLAMOUR SHOT PHOTO BLUEBONNET SESSION BEFORE BUT THERE NEEDED TO BE A GOOD REASON TO STRIKE A POSE AGAIN. PICTURE MOMENTS HAPPENED AS THE GUYS PAIRED UP WITH PUPS NEEDING LOVE. THE CITY SPOKESPERSON SAID THEY CAME UP WITH POSES ON THEIR OWN, CAME UP WITH POSES ON THEIR OWN, LYING IN THE GRASS WITH PUPPIES ALL OVER THEM. THE GOAL WAS TO GET THE SEVEN THE GOAL WAS TO GET THE SEVEN DOGS, INCLUDING THREE GREAT PROSECUTOR YRENEES ADOPTED. THE IDEA TO PAIR THEM WORKED. FIVE OF THE SEVEN DOGS WERE ADOPTED AND HAVE NEW FAMILIES TO ADOPTED AND HAVE NEW FAMILIES TO LOVE THEM AND THE PARK AND REC GUYS ARE FAN FAVORITES WITH GRATITUDE FOR KEEPING THE CITY\u2019S PARKS BEAUTIFUL AND FOR PROVIDING SWEET MOMENTS CAPTURED FOR ALL TO SEE. FOR ALL TO SEE. IN THE END I\u2019M NOT SURE WHO WAS MORE TIRED, THE PUPS OR THE GUISE. GREAT PICS. GOT SOMETHING GOOD YOU WANT TO SHARE?","video_id":"2194638403550","video_length":"85753","video_provider":"mpx","short_video_excerpt":"","show":"","event":"","genre":"","mpx_download_pid_mobile_low":"Z79g7FapaYka","pid_streaming_web_mobile_low":"","mpx_download_pid_mobile_standard":"tlR5jJIu2TvW","pid_streaming_mobile_standard":"UYJXFDasqvJ_","media_pid":"3aHOhgmko2ec","alleypack_schedule_unpublish":"","feed_remote_id":"mpx_2194638403550","feed_thumbnail_url":""},"category_names":{"329284":"News","1098":"Local","291232":"Wake Up to Something Good"},"tag_names":{"321":"Mansfield","55198":"something good"},"custom_data":{"ContentPartner":"None","Source":"WEBFM","SyndicationAllowed":"true","mSNVideoCategories":"MSN Video v4 Connector-most watched news","mSNVideoContentSupplierID":"NBC_Local","mSNVideoCountry":"us","subtitle":"nosubtitle","uploadedByTeam":"1","youtubeChannel":"None","sentiment":"Neutral"}},"share_links":{"facebook":"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.nbcdfw.com%2Fnews%2Flocal%2Fcity-of-mansfield-uses-bluebonnet-photoshoot-to-help-get-dogs-adopted%2F3237951%2F&City%20of%20Mansfield%20Uses%20Bluebonnet%20Photoshoot%20to%20Help%20Get%20Dogs%20Adopted","twitter":"https:\/\/twitter.com\/intent\/tweet?text=City%20of%20Mansfield%20Uses%20Bluebonnet%20Photoshoot%20to%20Help%20Get%20Dogs%20Adopted&url=https%3A%2F%2Fwww.nbcdfw.com%2Fnews%2Flocal%2Fcity-of-mansfield-uses-bluebonnet-photoshoot-to-help-get-dogs-adopted%2F3237951%2F","email":"mailto:?body=City%20of%20Mansfield%20Uses%20Bluebonnet%20Photoshoot%20to%20Help%20Get%20Dogs%20Adopted%0D%0A%0D%0Ahttps%3A%2F%2Fwww.nbcdfw.com%2Fnews%2Flocal%2Fcity-of-mansfield-uses-bluebonnet-photoshoot-to-help-get-dogs-adopted%2F3237951%2F"},"bylines":[{"description":"Laura Harris <\/span>\nLaura Harris is an Emmy Award and Associated Press award-winning journalist who joined the NBC 5 team in September 2018. 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It\u2019s an innovative program encouraging elementary-aged children to read at least one book a week throughout the summer to help combat summer learning loss, often referred to as the \"summer slide.\" \n\n\n\nShe came to Dallas-Fort Worth from the ABC affiliate in Tampa, Florida.\n\n\n\nSome highlights of Laura\u2019s career at ABC Action News included covering President Barack Obama\u2019s visit to Cuba in 2016 and covering the Tampa Bay Rays while they played the Cuban National Team in Havana.\n\n\n\nShe also covered Pope Francis\u2019 historic visit to Cuba in 2015.\n\n\n\n\n\n<a href=https://www.nbcdfw.com/news/nbc-5-responds/how-to-identify-energy-vampires/3217403/\"mailto:Laura.Harris@nbcuni.com/" target=\"_blank\" rel=\"noreferrer noopener\">E-mail Laura<\/a> | <a target=\"_blank\" href=https://www.nbcdfw.com/"https:////twitter.com//LauraHarrisNBC5/" rel=\"noreferrer noopener\">Follow Laura on Twitter<\/a> | <a target=\"_blank\" href=https://www.nbcdfw.com/"https:////www.facebook.com//LauraHarrisNBC5///" rel=\"noreferrer noopener\">Like Laura on Facebook<\/a> |<a href=https://www.nbcdfw.com/"https:////www.instagram.com//lauraharrisnbc5///" target=\"_blank\" rel=\"noreferrer noopener\">Find Laura on Instagram<\/a>\n\n\n\nOn the political side, Laura\u2019s extensively covered both the Republican National Convention from Cleveland, Ohio, as well as the Democratic National Convention in Philadelphia in 2016.\n\n\n\nBefore moving to Tampa, Laura was a morning anchor at the ABC affiliate in Charleston, South Carolina.\n\n\n\nBefore her time in Charleston, Laura worked for WNEG-TV in Athens, Georgia, CNN Sports in Atlanta as well as TNT Sports in Atlanta.\n\n\n\nShe is a member of Alpha Kappa Alpha Sorority, Inc. and a graduate of Georgia Southern University, Summa cum Laude and a Division I soccer player for four years.\n\n\n\nHer parents live just outside of her hometown of Atlanta, Georgia, and her sister is a litigator in Birmingham, Alabama.\n","display_name":"Laura Harris","id":"1:8:2232554","url":"https:\/\/www.nbcdfw.com\/author\/laura-harris\/","twitter":"LauraHarrisNBC5","twitter_url":"https:\/\/twitter.com\/LauraHarrisNBC5","thumbnail":[],"user_id":1577}],"active-contest":null,"profile_contact_info":{"email":"","twitter":"","facebook":"","instagram":""},"content_blocks":[{"blockName":"core\/paragraph","attrs":[],"namespace":"core","rendered":"\nThe city took the pups to a field of bluebonnets to help them find their forever homes.<\/p>\n"}],"team":[],"nbc_attributes":{"size":"S"},"syndication":{"nationalized":false,"syndicated":false,"syndicated_out":false,"linked":true,"id":"","site_id":""},"object_sensitivity":"","excerpt_link_display":[],"originating_market":"Dallas-Fort Worth","originating_site_id":8,"originating_call_letters":"KXAS","originating_brand":"nbc","freewheel_policy_id":"40601299","excerpt":"The city took the pups to a field of bluebonnets to help them find their forever homes.","date_gmt":"2023-04-17T12:25:53","modified":"2023-04-17T09:35:55","modified_gmt":"2023-04-17T14:35:55","network_object_id":"1:8:3237951","canonical_url":"https:\/\/www.nbcdfw.com\/news\/local\/city-of-mansfield-uses-bluebonnet-photoshoot-to-help-get-dogs-adopted\/3237951\/","collection":[7101,297721],"tags":[321,55198],"categories":[1098,291232],"content_rendered":"\nThe city took the pups to a field of bluebonnets to help them find their forever homes.<\/p>\n","video_hero_text":"The city took the pups to a field of bluebonnets to help them find their forever homes.<\/p>\n","is_failover_image":false,"sponsor":{"id":"","type":"","dart_url":"","dart_pixel":"","link_out_name":"","link_out_url":"","name":"","sponsor_id":"","sponsor_ad_id":"","to_homepage":false,"sponsor_expiration":"","expired":false},"formatted_length":"1:25"},{"context":"","source":"","post_noid":"","date":"2023-04-16T10:58:00","type":"video","date_string":"<time class=\"entry-date published\" datetime=\"2023-04-16T15:58:00+00:00\">April 16, 2023 10:58 am<\/time>","date_string_short":"<time class=\"entry-date published\" datetime=\"2023-04-16T15:58:00+00:00\">Apr 16<\/time>","eyebrow":{"link":"https:\/\/www.nbcdfw.com\/tag\/something-good\/","label":"something good","sponsored":false},"title":"Big Honor for Arlington ISD Football Player Diesel Gordon","summary":"Arlington’s Seguin High School graduate and star cornerback Diesel Gordon received the prestigious Franklin D. 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AN ARLINGTON ISD STANDOUT GETS RECOGNIZED IN OUR NATION\u2019S CAPITAL AND IT IS SOMETHING GOOD THIS MORNING. DIESEL GORDON, A RECENT GRADUATE OF ARLINGTON HIGH SCHOOL AND STAR CORNERBACK RECEIVED THIS PRESTIGIOUS FRANKLIN D. WATKINS MEMORIAL AWARD IN WASHINGTON, D.C. THE WATKINS AWARD IS GIVEN TO THE WATKINS AWARD IS GIVEN TO THE NATION\u2019S TOP AFRICAN AMERICAN HIGH SCHOOL FOOTBALL PLAYERS BY THE NATIONAL ALLIANCE OF AFRICAN AMERICAN ATHLETES AND THIS YEAR\u2019S RECIPIENTS WERE NOT ONLY SELECTED BASED ON THEIR PERFORMANCE ON THE FIELD BUT OFF THE FIELD INCLUDING STELLAR ACADEMICS AND COMMUNITY SERVICE. DIESEL IS A FRESHMAN AT THE DIESEL IS A FRESHMAN AT THE UNIVERSITY OF WASHINGTON WHERE HE WILL CONTINUE HIS FOOTBALL CAREER. CONGRATULATIONS TO YOU. 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