NBC 5 Responds

North Texas homeowners can take these steps to bring down energy bills.

NBC 5 Responds to a North Texas homeowner trying to bring down energy bills.

When an entire subdivision in Plano complained of high gas bills, NBC 5 Responds looked for the cause and a solution.

NBC 5 Responds explains why an entire subdivision is responsible for high bills created by a worker’s error.

Appliance repairs can be stressful and expensive but warranties are supposed to help ease the burden. NBC 5’s Kristi Nelson reports on two North Texans who reached out to NBC 5 Responds for help with warranty repairs from Lowe’s.

Two North Texans get help from NBC 5 Responds on their warranty claims appliances purchased at Lowe’s.

This spring storm season brings concerns about hail and wind damage. NBC 5 Responds reporter Diana Zoga shares tips to help you research roofers and questions you should ask if someone knocks on your door offering to make repairs after a storm.

When hail comes knocking, consumers may find a contractor at their door offering an inspection or repair. Some may insist the consumer would need to act fast.

NBC 5 Responds to a North Texas electric customer who learned he was paying for a neighbor’s usage.

NBC 5 Responds to a North Texas electric customer who learned he was paying for a neighbor’s usage. Read on to learn how the customer received a refund for thousands of dollars.

Because April 15 falls on a weekend and there’s a holiday in Washington, D.C., the deadline to get your federal income tax return in is April 18. NBC 5′ Responds’ reporter Diana Zoga explains how to get more time if you need it.

Changing jobs can put a strain on finances so some people withdraw retirement funds to get by until their next pay day. NBC 5 Responds helped when a McKinney woman’s withdrawal request took months instead of days.

With April 15 falling on a weekend and the Emancipation Day holiday in D.C. on Monday, filers have a little extra time to complete their federal income tax return.

One North Texas woman withdraws her 401k to help with finances between jobs but a request that supposed to take 5 days, takes over two months.

After Congress passed the Inflation Reduction Act last year, there are some tax credits and rebates consumers can use after making energy efficient changes to their homes.

NBC 5 Responds to a North Texan who wanted to know about tax credits and rebates for consumers who make changes to their homes to reduce their carbon footprint

Millions of dollars are available for certain AT&T phone customers after a multi-million dollar settlement with federal regulators over the carrier’s alleged data-throttling practices. 

NBC 5 Responds is helping you make sense of travel advisories to popular destinations this summer.

As you book your summer vacations, read on for information about understanding travel advisories and what consumers can do if you’re reconsidering a trip.

North Texas couple got a surprising notice from their electric company, leading to a billing error that the company said couln’t be fixed. NBC 5 Responds stepped in to help.